Order seemed to show tracking with items which went so many different places then near home then further away which was confusing Once items was received the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was happy with my jewellery.however i ws expecting a jewellery box as ordered 3 items i also think you should give 3 boxes rather than justone in case giving as presentsthats why i gave youonly 4 st... See more
Visited the Wolverhampton branch and spoke to Shannon who was brilliant! Did not rush me or pressure me into anything and obviously knew what she was talking about as she answered all of my questions.... See more
Company replied
Birthday month discount gave me 10% off non-sale items and free delivery. I treated myself to a double-lined pave clip charm. Having a growing collection of charms, especially dangly ones, on a... See more
Company replied
Company details
Written by the company
Distinctive details and superior crafsmanship make Pandora jewellery stand out from the crowd. Made with the planet in mind, our skilled craftspeople shape precious metals and responsibly sourced materials into contemporary jewellery that holds the stories of the things you love, waiting to be worn and told by you.
Contact info
United Kingdom
- uk.pandora.net
4.2
Great
172K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paid extra for next day delivery
Paid extra for next day delivery, hasn’t arrived next day. It is for a birthday present so I’m very dissatisfied.
July 9, 2026
Reply from PANDORA UK
Dear Grace,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We are sorry to hear that you did not receive your order as promptly as you expected.
Rest assured that your feedback is valuable, and has been documented internally.
If you require any further assistance with this matter, please do not hesitate to reach out to the online team directly on 0808 234 5431, or you can also chat with us via our online chat service.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport
We apologise for any inconvenience this may have caused, and we hope that the next shopping experience will reinstate your faith in us.
Best, Pandora
Easy peasy to order!
I ordered 2 Pandora charms online which were on sale. Very easy to order and fast delivery.
June 1, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
I paid the extra for next day…
I paid the extra for next day delivery... having ordered early morning I was well within the tim3 bracket for the next day delivery and it has not came yet I paid the extra delivery fee for a reason
July 9, 2026
Reply from PANDORA UK
Dear Mrs Hindmarsh,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We are sorry to hear that you did not receive your order as promptly as you expected.
Rest assured that your feedback is valuable, and has been documented internally.
If you require any further assistance with this matter, please do not hesitate to reach out to the online team directly on 0808 234 5431, or you can also chat with us via our online chat service.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport
We apologise for any inconvenience this may have caused, and we hope that the next shopping experience will reinstate your faith in us.
Best, Pandora
I paid for next day delivery and didn’t…
I paid for next day delivery and didn’t receive it today the day it was meant to be here for my girlfriends birthday
July 9, 2026
Delivery
Nothing to do with the jewellery but ive yet to receive my order. I ordered on the 5th and got next day delivery, now it was a Friday so didn't really expect it till Tuesday at the latest, unfortunately it's now the 10th and still not received. As this was a present it's unfortunate.
July 10, 2026
Iv paid for next day and iv had email…
Iv paid for next day and iv had email to tell me it going to be 2 days late. Its a birthday annoying as its a birthday present.
July 9, 2026
Reply from PANDORA UK
Dear Claire,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We are sorry to hear that you did not receive your order as promptly as you expected.
Rest assured that your feedback is valuable, and has been documented internally.
If you require any further assistance with this matter, please do not hesitate to reach out to the online team directly on 0808 234 5431, or you can also chat with us via our online chat service.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport
We apologise for any inconvenience this may have caused, and we hope that the next shopping experience will reinstate your faith in us.
Best, Pandora
Amazing staff & great service
January 22, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Ordered a birthday present from Pandora…
Ordered a birthday present from Pandora who sent the package with amazon. I paid extra for next day delivery and its not arrived. Poor service, won't use again
July 10, 2026
Unprompted review
Reply from PANDORA UK
Dear Mark,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We are sorry to hear that you did not receive your order as promptly as you expected.
Rest assured that your feedback is valuable, and has been documented internally.
If you require any further assistance with this matter, please do not hesitate to reach out to the online team directly on 0808 234 5431, or you can also chat with us via our online chat service.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport
We apologise for any inconvenience this may have caused, and we hope that the next shopping experience will reinstate your faith in us.
Best, Pandora
Everything went perfeclty smoothly from…
Everything went perfeclty smoothly from entering the shop to delivery the following day.
July 9, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Easy order …
was very easy to place on line order requested next day delivery option and item was delivered the next afternoon.
July 6, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
I paid for next day delivery only to…
I paid for next day delivery only to get an email 📧 n the day stating my delivery was delayed 😔 and it was supposed to be a gift
I emailed pandora regarding the matter and received no response.
July 9, 2026
Reply from PANDORA UK
Dear Simmie,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We are sorry to hear that you did not receive your order as promptly as you expected.
Rest assured that your feedback is valuable, and has been documented internally.
If you require any further assistance with this matter, please do not hesitate to reach out to the online team directly on 0808 234 5431, or you can also chat with us via our online chat service.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport
We apologise for any inconvenience this may have caused, and we hope that the next shopping experience will reinstate your faith in us.
Best, Pandora
purchased items
Svetlana made my purchase very easy.Originally went to purchase 1 item for a friend but was informed there was a deal if brought with another matching item that i wasn’t aware of.Made me feel welcomed soon as i asked for assistance,Great service!.
July 10, 2026
Unprompted review
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Excellent
Excellent. Saved my basket, reminded me but didn't harass. Good communication after purchase.
July 9, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Poor customer journey
I ordered an engraved item at 7.30pm on Weds, as a leaving gift for a colleague.
After speaking to another colleague, we thought some of the engraving might not fit with the personality of the "giftee". As all phone lines were closed at the time, I therefore called at 8am on the next working day, Thurs, (as soon as the lines opened!) to see if this could be changed. Now, whilst I accept full responsibility for the ordering of the engraving and accept that sometimes we have to accept this as our own mistake, I could not believe that I only got a robotic response of "sorry the system says" and when I asked for some human intervention got the same answer. Having had to accept this, I was then staggered to only get an email of completion AFTER lunch.
I paid for next day delivery which, according to the statement on your website "order before 4pm for next day delivery" means I should have received my item today (Friday). To add further insult, I received a message this morning to say that the delivery is now delayed and will not arrive until Saturday. I called customer service to complain about this and was told "we don't know that it's going to be late yet but, if it is, you can just call us for a refund on the shipping fees". I asked how I was then supposed to get it to my colleague who is leaving today and relocating and whether you would cover the extra postage fees involved and was told "sorry, that's outside our remit".
It seems they have a script to follow and cannot move outside the lines of this with any degree of actual thought or effort.
Altogether, a thoroughly disappointing experience.
(Interesting to see that you haven't replied to many of your less favourable reviews - only thanked people for the good ones!)
July 9, 2026
Reply from PANDORA UK
Dear Paula,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We completely understand your request to modify the engraving on your order, and we are truly sorry to read that the service you received from our team did not meet your expectations.
Of course, we can confirm that the option to modify anything on the order after it has been placed is not available by the system, and we apologise for that.
Kindly note that this information is stated on the relevant FAQ, which can be found here: https://help.pandora.net/uk/s/article/Can-I-cancel-or-amend-my-order
Furthermore, please accept our apologies if you did not receive your order as promptly as you expected.
Rest assured, though, that your feedback is valuable, and has been documented internally.
You are more than welcome to get back in touch with the team directly in case this situation needs to be further checked on 0808 234 5431, you can also chat with us via our online chat service.
Alternatively, you may share your feedback to estore-uk@pandora.net with more details regarding your experience.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport.
We value our customer's opinions and would like to thank you for bringing this to our attention.
Best, Pandora
Great service the staff were helpful…
Great service the staff were helpful and friendly many thanks!
September 16, 2025
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Easy to find what I wanted and the…
Easy to find what I wanted and the website has many choices
July 9, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Customer service really good
Customer service really good! Had an issue with logging on and contacted on the same day
July 9, 2026
Reply from PANDORA UK
Dear Natalie,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We are sorry to hear that there is an issue with the order that you received.
Rest assured that your feedback is valuable, and has been documented internally.
If you require any further assistance with this matter, please do not hesitate to reach out to the online team directly on 0808 234 5431, or you can also chat with us via our online chat service.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport
We apologise for any inconvenience this may have caused, and we hope that the next shopping experience will reinstate your faith in us.
Best, Pandora
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.