Overall purchasing with pandora excellent..always is..this time however unlike Royal mail who hand you or post through your door this courier left behind my outside good bin.. considering the value of... See more
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Review summary
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Fantastic customer service at The Bentall Centre, Kingston. Zahra was absolutely amazing. Zahra was very knowledgeable and helped me pick some stacking rings for myself. She was also brilliant with ou... See more
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Visited the Wolverhampton branch and spoke to Shannon who was brilliant! Did not rush me or pressure me into anything and obviously knew what she was talking about as she answered all of my questions.... See more
Company replied
Svetlana made my purchase very easy.Originally went to purchase 1 item for a friend but was informed there was a deal if brought with another matching item that i wasn’t aware of.Made me feel welcomed... See more
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Company details
Written by the company
Distinctive details and superior crafsmanship make Pandora jewellery stand out from the crowd. Made with the planet in mind, our skilled craftspeople shape precious metals and responsibly sourced materials into contemporary jewellery that holds the stories of the things you love, waiting to be worn and told by you.
Contact info
United Kingdom
- uk.pandora.net
4.2
Great
173K reviews
Asks customers to review
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Happy Customer every time
Always have what I’m looking for.
Shopping experience easy
Delivery on time with items packaged well
July 15, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Exactly the Same Problem Six Months Later
Unfortunately, I can now confirm that my original review was not an isolated incident and I have now experienced exactly the same problem again.
I purchased another e-gift card 18 days ago. It still has not been delivered.
I have exchanged well over ten emails with them. Every reply insists that the gift card has been sent, yet nothing ever arrives.
At one point they even confirmed they had sent it to an email address that did not match the one I had provided on three separate occasions. They later claimed this had been corrected, but I still have not received the gift card. I also specifically asked them to send the voucher to myself as well as the intended recipient, and they again insisted they had done so but no such email has ever arrived.
When the same failure happens twice, months apart, and customer services cannot resolve it despite extensive correspondence, it stops looking like bad luck and starts looking like a broken process.
I have now requested a refund.
If you need an e-gift card, buy it somewhere else. Other retailers manage to deliver digital gift cards within minutes. Pandora, in my experience, cannot even manage to deliver them after more than two weeks and repeated contact with customer services.
June 25, 2026
Unprompted review
Reply from PANDORA UK
Dear Gareth,
Thank you for taking time, and effort to share your feedback on our Trustpilot website.
We are sorry to hear of your less than satisfactory experience with the Pandora online team, and the receipt of your e-gift card.
You are more than welcome to get back in touch with the team directly in case this situation needs to be further checked on 0808 234 5431, you can also chat with us via our online chat service.
Alternatively, you may share your feedback to estore-uk@pandora.net with more details regarding your experience.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport.
We value our customer's opinions and would like to thank you for bringing this to our attention.
Best, Pandora
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
I paid for next day delivery and then…
I paid for next day delivery and then got an email saying delivery a day later not very good
July 14, 2026
Reply from PANDORA UK
Dear Julie,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We are sorry to hear that you did not receive your order as promptly as you expected.
Rest assured that your feedback is valuable, and has been documented internally.
If you require any further assistance with this matter, please do not hesitate to reach out to the online team directly on 0808 234 5431, or you can also chat with us via our online chat service.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport
We apologise for any inconvenience this may have caused, and we hope that the next shopping experience will reinstate your faith in us.
Best, Pandora
Trying to make an order on Pandora's…
Trying to make an order on Pandora's website using any type of discount is near impossible and extremely frustrating. Its easier just calling into the shop and making ones order ....
Thank you for your response to my complaint regarding the Pandora's website.
I finally managed to place my order after about 45 mins. Though, I never managed to claim my discount. No problem. I just wont use your website again, but go directly into one of your shops - it will be much easier, that's for sure.
I will most certainly pass on my frustrations regarding your website to family, friends and school colleagues.
Thank you
Wayne Miller
July 15, 2026
Unprompted review
Reply from PANDORA UK
Dear Wayne,
Thank you for taking time and effort to share your feedback on our Trustpilot website.
We are sorry to hear of your less than satisfactory experience with the Pandora website, regarding the use of discount codes.
You are more than welcome to get in touch with the team directly in case this situation needs to be further checked on 0808 234 5431, you can also chat with us via our online chat service.
Alternatively, you may share your feedback to estore-uk@pandora.net with more details regarding your experience.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport.
Rest assured that your feedback is valuable, and has been documented internally.
We value our customer's opinions and would like to thank you for bringing this to our attention.
Best, Pandora
Ordering is easy.
Recieved Bracelet and charm happy with quality . Also recieved when stated .Will use again .
June 11, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
I was given a giftcard for my birthday
I was given a giftcard for my birthday. Unbeknown to me it had run out (a little over a month ago) and I have been told the value is lost. It was a £30 giftcard and I was planning on spending £80 at the shop. It is baffling and short sighted to me that they can not issue, reinstate, or offer a discount code to reinstate this value as a gesture of goodwill. They have not only lost £50 today but a customer and family for life. A real shame.
Customer services cold call and also don't provide their name, call customers argumentative. You'll note their blanket reply below saying they are receptive of feedback but actually they do nothing to meaningfully address customer issues. A disgrace of a company.
July 15, 2026
Unprompted review
Reply from PANDORA UK
Dear Sophie,
Thank you for taking time and effort to share your feedback on our Trustpilot website.
We are very sorry to hear that your Gift Card expired prior to you being able to use it.
We understand that the response you received did not meet your expectations, and we apologise for any disappointment caused due to this.
With regard to your concern, our UK Gift Cards are valid for a period of 12 months, starting on the date of purchase and will expire automatically thereafter.
Upon expiry, any balance remaining on your Gift Card will no longer be available.
Rest assured that if a different option was available, we would have already proceeded as such.
We know this is not the response you were hoping for, and we can completely understand how you feel with this matter.
Of course, your feedback is much appreciated, and has been documented internally.
Once again, we apologise for any inconvenience this may have caused.
Best, Pandora
Fast and great products, love them will be ordering again
Fast and great products, love them will be ordering again
November 5, 2025
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Easy to use and naivigate
July 14, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
I order a bracelet and three charms…
I order a bracelet and three charms realised l hade made an error with one of the charms rang immediately to change it and l was told l couldn’t l would have to order another charm and send the one back l didn’t want
July 9, 2026
Reply from PANDORA UK
Dear Linda,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We completely understand your concern regarding your order's modification, and we are truly sorry to read that the service you received from our team did not meet your expectations.
Of course, we can confirm that the option to modify the order after it has been processed, is not available by the system, and we apologise for that.
Kindly note that this information is stated on the relevant FAQ, which can be found here: https://help.pandora.net/uk/s/article/Can-I-cancel-or-amend-my-order
Rest assured, though, that your feedback is valuable, and has been documented internally.
Furthermore, if you decide on returning your charm, you are more than welcome to get back to our online team, for this matter to be further checked, on 0808 234 5431, or via our online chat service.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport
We value our customer's opinions and would like to thank you for bringing this to our attention.
Best, Pandora
fab service
fab service , i had misplaced my gift card and when i found it it expired , Pandora was very kind and validated my card wich was a gift from my nursing colleagues upon leaving my previoud job. very impressed by their service and attention to the customer.
December 4, 2025
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Looks the part
Brought for grand daughter as a present. She loved the item. It was well packaged and looked good. Overall a very happy young lady
September 8, 2025
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Received my order fast was kept up to…
Received my order fast was kept up to date for the minute I made a purchase will definitely buy from here again
April 23, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
In store service excellent
In store service excellent.
Ordered my item promised 2 days.
Its now day 4 not received 😢
July 13, 2026
My girlfriend absolutely loves pandora…
My girlfriend absolutely loves pandora charms and bracelets and I will always buy from u
July 14, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Found a lovely bracelet
Found a lovely bracelet while browsing the website,as I had been given some vouchers as a present. Also had Blue light discount, which was win win.
Very pleased with my purchase.
June 15, 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
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