UppbeatReviews 

1,995
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 345 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the support team for their exceptional helpfulness and quick responses, often highlighting specific individuals for their outstanding assistance. Many people appreciate the clear, detailed, and solution-oriented approach to customer service, which makes troubleshooting and resolving issues smooth and easy. The overall service is described as professional, efficient, and very supportive, with prompt communication being a key factor in customer satisfaction. Reviewers are particularly impressed with the quick response times, often receiving answers and solutions within 24-48 hours, which helps them meet their deadlines. The user experience is generally positive, with many finding the platform easy to navigate and understand, and appreciating the variety of music and assets available.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, responsiveness,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Response time

People report positive experiences with response times, with many reviewers highlighting the quick and... See more

User experience

Reviewers express high satisfaction with the user experience, highlighting the site's ease of use and... See more

Service

Reviewers highlight positive aspects of service, with many praising the outstanding and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm new to content creation and want music that supports real musicians and works well with my videos. So far so good with Uppbeat. I can audition many music tracks that are original, not just AI gen... See more

Company replied

Rated 5 out of 5 stars

I had a question about which subscription would cover my specific scenario. I couldn't figure it out via the website or the chat bot, so I reached out to their customer service. I received a response... See more

Company replied

Rated 5 out of 5 stars

I reached out to Uppbeat Customer Service after my 3 free downloadable Lut's were not showing in my Account. Dano O'Brien responded quickly, helped troubleshoot my issue and even sent me a link to d... See more

Company replied

Rated 5 out of 5 stars

Great support experience. I had a troubleshooting issue, and the team followed up properly until everything was solved. Dano O’Brien was especially helpful and made the whole process smooth and easy.

Company replied


Company details

  1. Music Producer
  2. Media Company
  3. Music Management and Promotion
  4. Music Publisher
  5. Video Editing Service
  6. Video Production Service

About Uppbeat

Written by the company

Uppbeat is a gamechanging music, sound effects and motion graphics platform for YouTubers, live-streamers, podcasters & social media content creators.

Built for creators, by creators. Uppbeat offers easy access to high-quality creative assets to use in any content & with the guarantee of no copyright issues.

Start now with a free account and transform your content with Uppbeat.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,995)

306 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kind and efficient

Rachel was very polite, besides explaining normal procedure, opened an exception for me, wich solved my problem. And didn't take long. Just very grateful, honestly.

June 10, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks Thiago! Anytime, we're really glad to have helped :)

Rated 5 out of 5 stars

A*** Support, quality and experience.

Dano on support was kind, understanding and genuinely made a difference. It’s having support like this that make me unwilling to even contemplate trying another service, and that’s before how easy the platform is to use, the music quality being top tier and the ai tools actually being helpful.

June 9, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thank you Lilly! This is so lovely to hear and we'll certainly pass this onto Dano :)

Rated 1 out of 5 stars

Impossible to downgrade of cancel account

Disgusting parasites make it impossible for you to cancel your subscription. Avoid these types of companies at all costs.

June 8, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hi Jada,

Thanks for taking the time to leave us this review. We're really sorry to hear you experienced an issue when trying to cancel your subscription. This certainly shouldn't be the case, and I'm keen to advise further on this.

Please rest assured that it's possible to cancel your subscription at any time via your Uppbeat account area, under the 'Plans' subsection. From here, you should have the option to view, manage, or cancel your subscription.

If this isn't the case on your side though, we would really like to investigate this further to ensure there aren't any errors occurring. Similarly, we'd be more than happy to manually help cancel your subscription if required. You can contact our Support Team at any time via our Contact Form:

https://uppbeat.io/help-center/contact-form

I'm sorry again that your experience with Uppbeat wasn't as we'd hoped, and thank you again for providing us with this feedback. We look forward to hearing from you soon and assisting further.

All the best,
Rachel

Rated 5 out of 5 stars

Excellent Customer Support and Fast Resolution

I had an issue with my login credentials and contacted customer support for assistance. Rachel responded quickly and professionally, asking for additional details and identity verification to ensure the security of my account. Once I provided the requested information, my issue was resolved promptly and efficiently.

I appreciate the fast response, clear communication, and excellent customer service!

June 4, 2026
Unprompted review
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Reply from Uppbeat

Thanks so much for the kind words Zlatomira! :)

Rated 5 out of 5 stars

Good in comparison to others

In terms of ease of use and price few other sites offer the same benefits as Uppbeat. When using royalty free music I rarely have to worry about Youtube copy right strikes and when I do they are quickly resolved.

May 22, 2026
Uppbeat logo

Reply from Uppbeat

This is great to hear! We're so glad to hear you're enjoying Uppbeat.

Rated 1 out of 5 stars

They scammed me

They scammed me.
Before signing up, they promised three free downloads.
After I registered, it turned out that I have to pay to download anything.
Liars.

May 31, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hi Peter,

Rachel here from Uppbeat. We really appreciate this feedback and I'm sorry your initial experience with Uppbeat wasn't what we'd hoped for.

Please rest assured that all Uppbeat Free users will receive 3x free downloads upon sign-up. These 3x downloads can be used to download any free asset, of which approximately 30% of our catalog is available to Uppbeat Free users.

However, any premium assets will be marked with a pink star symbol. These premium assets are only available to subscription holders, so you'll be prompted to upgrade if you've tried to download this type of asset.

I hope this helps, and I'm sorry again for any confusion caused here. If you'd like any further assistance, we'd be more than happy to help: https://uppbeat.io/help-center/contact-form

Thank you again for taking the time to provide us with this feedback.

Kind regards,
Rachel

Rated 5 out of 5 stars

Very fast response

Very fast response, problem solved quickly and easily. Thank you!

June 1, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

We're so happy to have helped!

Rated 5 out of 5 stars

So many resources!!

So many options, so many resources!! Feels like a never ending list of tools and my favorite part is being able to safely use everything for videos I use for my business without any worry about copyright laws!! Love this site 🙌🏾

May 23, 2026
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Reply from Uppbeat

Thanks so much, Kat! Me and the team really appreciate this feedback, and we're so glad to hear you're enjoying Uppbeat :)

Rated 5 out of 5 stars

Great service and product

Great service. Wide range of music, motion graphics and stock footage. I use it on my channel Unprompted Frames and the fact that I could safelist my channel and not worry about copyright claims is the cherry on top. Also one of the cheapest in the market.

May 20, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks Lakshmi! We're so happy to hear you're enjoying Uppbeat :)

Rated 5 out of 5 stars

This is what customer service is…

This is what customer service is supposed to be like! Rachel has gone above and beyond to work with my organization and me on our painful vendor requirements. I can't tell you how professional, patient and communicative she has been. A true gem and the standard of care I wish all companies provided.

May 18, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Ah, thank you Darren, this is so lovely to hear!

Rated 5 out of 5 stars

What made the experience great is that…

What made the experience great is that the agent was detailed and was ready to help get my copyright problems resolved quickly. Uppbeat has been great at helping resolve my concerns.

May 14, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

This is so great to hear Aaron! We're always on hand to help.

Rated 5 out of 5 stars

Amazing customer service

I had a few issues with a YouTube dispute but Dano from Uppbeat really helped out and got me sorted.

I love all the SFX and music that’s available from the site. It really brings our podcast to life.

Thank you, great customer service.

May 14, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks Liam! We're so glad Dano could assist in resolving this for you, and to hear that you're enjoying Uppbeat :)

Rated 5 out of 5 stars

The fact that I can just pick music and…

The fact that I can just pick music and add to my videos without worrying about all that copyright stuff is a stress reliever. So many sounds to pick from! I'm just starting out and I'm still learning. I know that I am putting the music I am using in the wrong spot when I post, but I can't seem to figure out how to add the music I'm using in the right spot. But I do post it in the descriptions even though we don't have to. If you are thinking about using Uppbeat for posting on social media, DO IT!

May 1, 2026
Uppbeat logo

Reply from Uppbeat

Hey Dana! We're so glad to hear you're enjoying Uppbeat :)

If we can ever advise on anything, please don't hesitate to get in touch with our Support team and we'll be happy to advise however we can.

Rated 5 out of 5 stars

I appreciate the quality and care that…

I appreciate the quality and care that Racheal has helped with. I would recommend this website to others because of the great service.

May 12, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much Brandon! We're happy to help at any time :)

Rated 5 out of 5 stars

I have enjoyed using Uppbeat to source…

I have enjoyed using Uppbeat to source music and sound effects. Recently I got a copyright claim on YouTube. I reached out to their support after an unsuccessful attempt to use their claim release to. Dano from the support team responded very quickly. I rate him 10/10.

May 6, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

We're so glad to hear you're enjoying Uppbeat and that we were able to help with this!

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