Uppbeat Reviews 

1,998
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 340 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional demeanor, often noting the personalized and understanding approach they receive. The customer service is frequently highlighted as outstanding, with many appreciating the quick response times and efficient resolution of their issues. Reviewers find the overall service to be excellent, making their experience smooth, easy, and stress-free. However, some customers also noted minor suggestions for improvement, such as desiring more lo-fi music options or a smoother preview experience. A few people mentioned issues with account deletion or concerns regarding the clarity of replies from the company, though these instances appear to be isolated.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, responsiveness,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness, efficiency, and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and extensive... See more

Service

People report positive experiences with service, often highlighting the outstanding assistance and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm new to content creation and want music that supports real musicians and works well with my videos. So far so good with Uppbeat. I can audition many music tracks that are original, not just AI gen... See more

Company replied

Rated 5 out of 5 stars

I had a question about which subscription would cover my specific scenario. I couldn't figure it out via the website or the chat bot, so I reached out to their customer service. I received a response... See more

Company replied

Rated 5 out of 5 stars

I reached out to Uppbeat Customer Service after my 3 free downloadable Lut's were not showing in my Account. Dano O'Brien responded quickly, helped troubleshoot my issue and even sent me a link to d... See more

Company replied

Rated 5 out of 5 stars

Uppbeat is a great service, I have been using it for two years now. Recently I had some technical questions and reached out to their support team. I received multiple well‑detailed emails very... See more

Company replied


Company details

  1. Music Producer
  2. Media Company
  3. Music Management and Promotion
  4. Music Publisher
  5. Video Editing Service
  6. Video Production Service

About Uppbeat

Written by the company

Uppbeat is a gamechanging music, sound effects and motion graphics platform for YouTubers, live-streamers, podcasters & social media content creators.

Built for creators, by creators. Uppbeat offers easy access to high-quality creative assets to use in any content & with the guarantee of no copyright issues.

Start now with a free account and transform your content with Uppbeat.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,998)

308 reviews in the last 12 months

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Rated 5 out of 5 stars

The fact that I can just pick music and…

The fact that I can just pick music and add to my videos without worrying about all that copyright stuff is a stress reliever. So many sounds to pick from! I'm just starting out and I'm still learning. I know that I am putting the music I am using in the wrong spot when I post, but I can't seem to figure out how to add the music I'm using in the right spot. But I do post it in the descriptions even though we don't have to. If you are thinking about using Uppbeat for posting on social media, DO IT!

May 1, 2026
Uppbeat logo

Reply from Uppbeat

Hey Dana! We're so glad to hear you're enjoying Uppbeat :)

If we can ever advise on anything, please don't hesitate to get in touch with our Support team and we'll be happy to advise however we can.

Rated 5 out of 5 stars

I appreciate the quality and care that…

I appreciate the quality and care that Racheal has helped with. I would recommend this website to others because of the great service.

May 12, 2026
Unprompted review
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Reply from Uppbeat

Thanks so much Brandon! We're happy to help at any time :)

Rated 5 out of 5 stars

I have enjoyed using Uppbeat to source…

I have enjoyed using Uppbeat to source music and sound effects. Recently I got a copyright claim on YouTube. I reached out to their support after an unsuccessful attempt to use their claim release to. Dano from the support team responded very quickly. I rate him 10/10.

May 6, 2026
Unprompted review
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Reply from Uppbeat

We're so glad to hear you're enjoying Uppbeat and that we were able to help with this!

Rated 5 out of 5 stars

Excellent Customer Service

The Customer/Technical Services at Uppbeat was excellent. The service team were very proactive and extremely helpful in resolving my technical issues and finding a solution promptly. Well done.

April 24, 2026
Unprompted review
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Reply from Uppbeat

This is great to hear! We're always happy to help however we can.

Rated 5 out of 5 stars

Excellent website!

Excellent website! Any very impressive customer service. Rachel, in particular, was exceptional in answering all of my questions, and went further with some advice that was very helpful.

March 17, 2026
Unprompted review
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Reply from Uppbeat

Thanks, John! We're so happy to have helped :)

Rated 5 out of 5 stars

Can't fault Uppbeat

Can't fault Uppbeat. Dano from the support team was very helpful when I submitted a query through their website. Good experience.

May 5, 2026
Unprompted review
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Reply from Uppbeat

Thanks Aoife! We're so glad - please don't hesitate to get back in touch if we can ever assist in future at all :)

Rated 5 out of 5 stars

Great customer service

Answered my question quickly, and with a real human answer.

May 2, 2026
Unprompted review
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Reply from Uppbeat

Hey Anne! We're always happy to help :)

Rated 5 out of 5 stars

Easy to use

Easy to use, licensing is easily understood, and this is by far one of the more robust and inexpensive library of everything.

January 4, 2026
Unprompted review
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Reply from Uppbeat

Thanks Nathaniel, this is amazing to hear!

Rated 5 out of 5 stars

I really love this platform

I really love this platform, very good quality and very good price! They are definitely save my latest project. Moreover, the Customer service and the assistance is simply SPECIAL (@Dano: you know why!) 5 stars... Even 6 <3

April 20, 2026
Unprompted review
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Reply from Uppbeat

This is so great to hear Michela! Thanks so much for your kind words.

Rated 5 out of 5 stars

Customer service rep was top notch

Dano, my Uppbeat customer service rep, was incredibly helpful -- he really went the extra mile in answering my questions, and was unfailingly polite, professional and, well, upbeat! This counted as a positive experience with a help desk. Top notch!

May 1, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hi Skylar! We're so glad Dano could help out :)

Rated 5 out of 5 stars

Rachel was as kind as ever

Rachel was as kind as ever, telling me straight up what the issue could be when my card was getting declined.
Other customer service reps should follow her steps because it was a blast finding out the issue in the end!

April 27, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much Justin! We're so glad we could help find a solution in the end :)

Rated 5 out of 5 stars

Amazing music library and service

Firstly, Uppbeat is a music library I have been using and will continue to use for some so many good reasons and to top it all, the team at Uppbeat (Rachel) was very helpful with resolving the some issues I was having downloading music.

My experience was very smooth and will highly recommend.

April 20, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

We're so glad to hear you're enjoying Uppbeat and that we were able to help!

Rated 4 out of 5 stars

This is a great company

This is a great company, I had an issue over payment prior to this review and they have since rectified it. Rachel was extremely helpful.

April 16, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much Ian! We're always happy to help.

Rated 5 out of 5 stars

Great service

Great service! My issue was resolved very quickly and efficiently. I really appreciate the prompt support and professionalism. Highly recommended!

April 16, 2026
Unprompted review
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Reply from Uppbeat

Ah, we're so happy to have helped out!

Rated 5 out of 5 stars

great people!

Speakin with Jennah and Rachel to help me get started has been absolutely amazing. they answered all my questions and gave me more tools to be able to fuel my content.

April 10, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks Carl! Happy creating!

Rated 5 out of 5 stars

Rachel was super helpful answering my…

Rachel was super helpful answering my queries. I have a more unique situation so wanted some guidance on how Uppbeat could work for me and Rachel explained everything clearly and honestly.

April 16, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hey Megan, we're so glad to have helped!

Rated 5 out of 5 stars

Subscription coverage question

I had a question about which subscription would cover my specific scenario. I couldn't figure it out via the website or the chat bot, so I reached out to their customer service. I received a response from a REAL HUMAN that explained exactly what I needed for my scenario. (Thank you Rachel!!) I also really love the variety of music. I've already found several incredible songs to support my videos. (Thank you artists!)

April 14, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hey Katie! We're so happy we helped clarify this for you, and love to hear that you've been enjoying our music library too :)

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