Uppbeat Reviews 

2,004
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 340 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional demeanor, often noting the personalized and understanding approach they receive. The customer service is frequently highlighted as outstanding, with many appreciating the quick response times and efficient resolution of their issues. Reviewers find the overall service to be excellent, making their experience smooth, easy, and stress-free. However, some customers also noted minor suggestions for improvement, such as desiring more lo-fi music options or a smoother preview experience. A few people mentioned issues with account deletion or concerns regarding the clarity of replies from the company, though these instances appear to be isolated.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, responsiveness,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness, efficiency, and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and extensive... See more

Service

People report positive experiences with service, often highlighting the outstanding assistance and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm new to content creation and want music that supports real musicians and works well with my videos. So far so good with Uppbeat. I can audition many music tracks that are original, not just AI gen... See more

Company replied

Rated 5 out of 5 stars

I had a question about which subscription would cover my specific scenario. I couldn't figure it out via the website or the chat bot, so I reached out to their customer service. I received a response... See more

Company replied

Rated 5 out of 5 stars

I reached out to Uppbeat Customer Service after my 3 free downloadable Lut's were not showing in my Account. Dano O'Brien responded quickly, helped troubleshoot my issue and even sent me a link to d... See more

Company replied

Rated 5 out of 5 stars

Uppbeat is a great service, I have been using it for two years now. Recently I had some technical questions and reached out to their support team. I received multiple well‑detailed emails very... See more

Company replied


Company details

  1. Music Producer
  2. Media Company
  3. Music Management and Promotion
  4. Music Publisher
  5. Video Editing Service
  6. Video Production Service

About Uppbeat

Written by the company

Uppbeat is a gamechanging music, sound effects and motion graphics platform for YouTubers, live-streamers, podcasters & social media content creators.

Built for creators, by creators. Uppbeat offers easy access to high-quality creative assets to use in any content & with the guarantee of no copyright issues.

Start now with a free account and transform your content with Uppbeat.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(2,004)

315 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best place to get music and more for your content!

Upbeat is a fantastic place to get music, sound effects and more for your content. They are always adding new music and other content to the site. But not only that- the support is honestly the best I’ve experienced. I had some issues with my account because I made a mistake so I reached out to the support team. They were so gracious and helpful to me. I really appreciated it! They are also budget friendly! I highly recommend them!

March 26, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hey Cornelia, thanks so much for your kind words! We're really glad you're enjoying Uppbeat and that we've been able to help here :)

Rated 5 out of 5 stars

Support team

The help I received from Rachel from the support team was very practical, comprehensive, and at the same time maintained in a very pleasant tone

March 23, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hey there Piotr, thanks so much for the kind words! We're so glad to have helped.

Rated 5 out of 5 stars

What makes me stick with upbeat is the…

What makes me stick with upbeat is the variety of music. I used epidemicsound but the music in upbeat is better suits me. Only drawback is upbeat doesnt have music trim option. Or the option to downgrade plans. We have to cancel subscription and then resubscribe to the plan suited.

March 24, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks Bharath, this is great to hear :) We've actually got a new music trim feature coming soon to Uppbeat -- keep your eyes peeled!

Rated 5 out of 5 stars

Outstanding assistance from Dano O'Brien

I reached out to Uppbeat Customer Service after my 3 free downloadable Lut's were not showing in my Account. Dano O'Brien responded quickly, helped troubleshoot my issue and even sent me a link to download my Lut's. That's flat out Outstanding assistance and great advice. He's already reached out to the Technical Team to see what's causing my issue. Dano, thanks for the very quick and Outstanding assistance.

Mark Wells

March 16, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

This is lovely to hear Mark, we're so glad to have helped with this! Happy creating :)

Rated 5 out of 5 stars

The support team was incredible…

The support team was incredible responsive and helpful! They got back to me in hours of my query and resolved it immediately, awesome job. The whole team provides great service, and uppbeat is a fantastic product!

March 19, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much Steph, we really appreciate it!

Rated 5 out of 5 stars

Their contact is as good as their website.

I'm still trying the website for a few months. My question for contact them was specific, looking for a long generic FAQ or being on a loop talking to a bot was not an option.

I thought it could be brushed aside rather quickly like many contact e-mails often do, but it was answered fast, it was clear, and it was detailed.

I am very pleased with their services.

March 13, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

We are so happy to have helped with this, Alexandre!

Rated 5 out of 5 stars

Helpful and attentive…

Rachel was very helpful and attentive in replying to queries. I would definitely recommend Upbeat, it has a fantastic selection of music that can be used in videos.

March 11, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much, Angie!

Rated 4 out of 5 stars

Good variety of effects and music

Good variety of effects and music. The price is a little high for the lesser plan, imo, set at approximately 20% higher than what seems to be fair market. Filter and navigation on the site needs some tweaking, again, imo. Overall, I like what they have to offer!

March 9, 2026
Uppbeat logo

Reply from Uppbeat

Hey there Dawn, we're so glad to hear you've been enjoying Uppbeat so far :)

We're always looking to improve at Uppbeat, so we really appreciate you taking the time to provide us with this feedback. I'll be sure to raise this with the wider team!

Rated 5 out of 5 stars

Lovely support

I chose one year of Uppbeat as a gift to my friend. I wasn't sure how the subscription would be managed in that case and contacted their support. They explained everything to me in a very nice manner and did everything I needed to be done.

March 11, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

We're so glad to have helped with this! Thank you for taking the time to leave us this review :)

Rated 1 out of 5 stars

They lie to us all, and they know it!

As other reviewers have stated, they blatantly lie on their website by displaying that an asset is available for free when it is absolutely not. Then they respond to our negative reaction by telling us we're "confused". See this dishonest and insulting reply to another user: "I'm really sorry for any confusion caused here". We aren't confused, you intentionally mislead us, and you know it. Luckily I used a fake burner email address to sign up as I always to with dodgy unknown sites like this.

March 1, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hi Eric,

Rachel from Uppbeat here. We're so sorry your initial experience with Uppbeat hasn't been as we'd hoped.

Please rest assured that approximately 30% of our catalog is available to Uppbeat Free users -- any asset labelled without the pink star symbol is certainly available to download without a paid subscription required. Any asset with this pink star will require a subscription, so you may have been prompted to upgrade if you've tried to download this type of asset.

I'm sorry if this wasn't made clear upon original sign-up. This is never the Uppbeat experience we want our users to have, and we are truly sorry for any inconvenience or miscommunication on our part.

Our Support team would be more than happy to help find the perfect asset for you, and explore the assets you were unable to download originally, in case there may be an issue that we can further investigate. If you'd like to get in touch with us: https://uppbeat.io/help-center/contact-form

Thank you again for taking the time to provide us with this feedback, we'll certainly keep it in mind.

Kind regards,
Rachel

Rated 5 out of 5 stars

Great service + EXCELLENT customer service

Great service + also exceptional customer service! Thank you, Rachel, Creator Support Specialist, for all of your help! Definitely will recommend Uppbeat to other creators

March 2, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much Micaela, we're so happy to have helped!

Rated 5 out of 5 stars

Great Product / Highly Recommend

I found Uppbeat to be superb. Lots of options and really high quality selections. And the support group was always prompt and very helpful. Because of Uppbeat my film, which was destined to look pretty amateurish, now looks shockingly professional. I am very happy with my entire Uppbeat experience.

November 28, 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks for your kind words Laurence, we are so glad to hear you've been enjoying Uppbeat!

Rated 5 out of 5 stars

I got helped by a person named Dano

I got helped by a person named Dano.
It was very helpful and saved me from a terrible mistake I made the day after buying.

I intend to keep using the service, while I can.

February 24, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

We're so glad we could help, Bruno!

Rated 5 out of 5 stars

Great

Great, excellent, perfect

February 12, 2026
Uppbeat logo

Reply from Uppbeat

Thank you, Kev! We're so glad you're enjoying Uppbeat :)

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