I had a slight issue using the website on my phone and emailed support to see if they could help me. They replied promptly and both Rachel and Dano (Sorry if I've got the name wrong) were both really... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm new to content creation and want music that supports real musicians and works well with my videos. So far so good with Uppbeat. I can audition many music tracks that are original, not just AI gen... See more
Company replied
I had a question about which subscription would cover my specific scenario. I couldn't figure it out via the website or the chat bot, so I reached out to their customer service. I received a response... See more
Company replied
While most web-based subscription services make it next to impossible to connect (even to a robot), Uppbeat is different. I've found their support team not only available and exceedingly helpful, but,... See more
Company details
- Music Producer
- Media Company
- Music Management and Promotion
- Music Publisher
- Video Editing Service
- Video Production Service
About Uppbeat
Written by the company
Uppbeat is a gamechanging music, sound effects and motion graphics platform for YouTubers, live-streamers, podcasters & social media content creators.
Built for creators, by creators. Uppbeat offers easy access to high-quality creative assets to use in any content & with the guarantee of no copyright issues.
Start now with a free account and transform your content with Uppbeat.
Built for creators, by creators. Uppbeat offers easy access to high-quality creative assets to use in any content & with the guarantee of no copyright issues.
Start now with a free account and transform your content with Uppbeat.
Contact info
United Kingdom
- support@uppbeat.io
- uppbeat.io
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Uppbeat
Thank you, Kev! We're so glad you're enjoying Uppbeat :)
Beyond impressed!
I am beyond impressed and grateful for the incredible customer support behind Uppbeat. The organization I work for had a unique situation that Uppbeat's team was more than willing to help us with. Dano, the support specialist I worked with, was extremely helpful and responsive. Not to mention the amazing variety of music the Uppbeat library has to offer--it's elevated my work tremendously!
February 19, 2026
Unprompted review
Reply from Uppbeat
Thanks Meg, this is so lovely to hear! We're always happy to help.
Fantastic support—saved the day!
I accidentally ended up with two accounts due to an old and new email address, which meant I was being charged twice. Uppbeat’s support team was incredible—they didn't just cancel the old account, but proactively found a way to refund my fees for the year. A huge thank you for the honest and kind support!
February 18, 2026
Unprompted review
Reply from Uppbeat
Thanks Stefen, we are so happy to have helped with this!
Perfect support response
Clear, pedagogic, fully explanatory, kind and understanding. Perfect support.
February 17, 2026
Unprompted review
Reply from Uppbeat
Thanks Anna, this is so lovely to hear!
Reply from Uppbeat
Thanks Paul, we're always happy to help!
Promptly response and very helpful.
Promptly response and very helpful.
February 13, 2026
Unprompted review
Reply from Uppbeat
Thanks so much!
Excellent Support
Really great support team. They helped me fix the issue almost immediately and even created a special download link to make sure everything worked perfectly.
February 11, 2026
Unprompted review
Reply from Uppbeat
Thanks for taking the time to share your experience, Miroslav, we really appreciate it!
Copyright issue resolved
I had an problem regarding a copyright issue with YouTube and a representative of an artist. Uppbeat was very apologetic and professional in their approach and was straight on it, advised me as to what I could do and performed their own investigations. The issue was resolved very quickly and are working towards avoiding this happening again for me and other creators. Thanks Uppbeat and Dano in particular for his/their hard work
February 11, 2026
Unprompted review
Reply from Uppbeat
We're so glad to have helped with this! Thank you for your kind review.
Quick replys and great explanations.
February 11, 2026
Unprompted review
Reply from Uppbeat
Thanks, Guilherme!
Customer Service is What Matters - EXCELLENT!
Original comment: I paid for a subscription. However I've been unable to register my YouTube channel. Help file/process has not worked.
Edit: Wow! Talk about customer service! Rachel from Uppbeat contacted me via e-mail almost immediately. She coached me through the process until we finally came to the conclusion, it was YouTube that was the sticking point. Once I got that resolved, safelisting my channel with Uppbeat was a snap! It was not their issue, but rather my ignorance in properly using YouTube. Thank you Rachel for sticking with me! This is what customer service is supposed to be!
January 24, 2026
Reply from Uppbeat
Hi there,
Rachel here from Uppbeat, thanks for taking the time to leave this feedback. I'm really sorry to hear you've had issues with safelisting your channel, and hearing back our Support team. I'd like to look into this for you and help as best I can.
I've taken a look within our systems and I can see that we were able to respond to you on February 10th, advising how safelist your channel. This response was sent from our Zendesk Support email, so it may be worth checking your spam or junk folders if this hasn't reached your inbox.
I'm sorry again that you've experienced this issue, and I hope this information is useful to know.
Please don't hesitate to get back in touch if you have any other questions at all, and rest assured we'll be here to help :)
Kind regards,
Rachel
Rachel was a very fast
Rachel was a very fast , and helped me out , top service thank you rachel
February 5, 2026
Unprompted review
Reply from Uppbeat
That's no problem at all, we're glad to have helped!
Reply from Uppbeat
Hi there,
Rachel here from Uppbeat. I'm sorry to hear you've not enjoyed your experience with Uppbeat, and I'm keen to advise on this as best I can.
Just to confirm, it's possible to delete your account by heading to your Uppbeat Account area under the "Site & Data Controls" tab. From here, you should see the option to "Delete account".
We're always looking to improve at Uppbeat, and really value any user feedback. If you'd like to get in touch with us regarding your experience, we'd be more than happy to hear from you via our contact form below:
https://uppbeat.io/help-center/contact-form
I hope this information helps, and thank you for taking the time to share your experience with us.
Kind regards,
Rachel
Lovely employee
The employee dano O'brien was an amazing help, he even answered questions that I had forgotten to ask perfectly and as clear as could be
February 2, 2026
Unprompted review
Reply from Uppbeat
This is great to hear, Mila!
It's a great tool for my creations and…
It's a great tool for my creations and business.
I work as media content creator in a Real Estate Agency and Uppbeat has all i need: music for my videos, SFX and video template and effects.
Rachel from support was in touch with me and helped me with some doubts. Great service from her too! :)
February 2, 2026
Unprompted review
Reply from Uppbeat
Thanks so much for the kind review -- we're so glad that Uppbeat is helpful for your projects!
Great catalog and customer service
Uppbeat is a great music licensing platform for filmmakers like me! Their catalog is large enough to find the music you’re looking for. In addition, the price is very competitive and their customer service is fast, kind and very helpful!
January 30, 2026
Unprompted review
Reply from Uppbeat
Thanks so much for the kind words, Enrique!
Reply from Uppbeat
This is great to hear!
I was taken in by the advert telling me…
I was taken in by the advert telling me this site was TOTALLY free. However, despite being told I could use the track on YouTube as long as I credited the composer the content got blocked, although not straight away. Please do not be taken in by the false promise of this site. And Uppbeat.io, be more honest in your advertising and on your site.
January 29, 2026
Unprompted review
Reply from Uppbeat
Hi Greg,
Thanks for taking the time to provide us with this feedback. I'm really sorry that you didn't have a positive initial experience with Uppbeat, and I'm keen to help as best I can.
Whilst we do offer Premium subscriptions and assets for those who are interested, roughly 30% of Uppbeat's catalog is available to all Free users.
Regardless of account type, claims should never happen when using Uppbeat music if the track's unique license credit has been included in the video description, and I'm really sorry to hear that your content was affected.
In the rare instance a claim is placed, please rest assured that our Support Team is always on hand to investigate why this may have occurred and to resolve this for you as a top priority.
With this in mind, please could you contact us via our Contact Form so that we can take a closer look into this for you? https://uppbeat.io/help-center/contact-form
I hope this information is helpful, and thank you again for taking the time to share your experience. We're looking forward to hearing from you and assisting further.
All the best,
Rachel
Very helpful and kind with customers
Very helpful and kind with customers. Thank you
January 27, 2026
Unprompted review
Reply from Uppbeat
Thanks so much Julie, we're really happy to have helped!
Excellent customer service
Excellent customer service! I’ll definitely be recommending you guys!
January 27, 2026
Unprompted review
Reply from Uppbeat
Thanks Brady, we really appreciate it!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.