I have been ordering from them over a year now and have never been left down, order always arrived on time great customer service always have answered my calls and I always get an extra juice free. Ca... See more
Urban Vape Store
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See what reviewers are saying
Finally got tracking information after 4 emails sent to them asking for it. Ordering for a second time, parcels are coming within 2-3 weeks to my country, but the customer service is very poor here...... See more
If I could of give no stars I would of done. Been going round in circles for ages trying to place an order but doesn't give the option of entering any payment details. It's meant to be in London but... See more
I went to the Albany store for my first time ever, the day before the Covid-19 lockdown to stock up on some new juice. The staff there were so lovely, helpful & informative. The juice flavour I was... See more
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Worst company ever
Worst company ever, and I do alot online shopping.
I didn’t receive any email, they don’t help me finding my order and they don’t actual care .
Just tell me that is complete,
I ask about the transport company and order number, so difficult to tell me where is the order
August 26, 2021
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Everything perfect
Everything perfect! Fast shipping and friendly customer contact! Would buy again!
August 25, 2021
Was ordering 8 single use vapes
Was ordering 8 single use vapes. Received just 4!!! Customer service not answering to messages!
August 19, 2021
sent me a broken salt switch
August 18, 2021
Over a month and still nothing
Over a month and still have not received our package which should have taken 1 week. Royal Mail still has not received it :(
August 2, 2021
Reply from Urban Vape Store
Sorry for misconvenience. Your order is in transit.
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really good services
July 26, 2021
Hello
Hello
Very difficult communication, I am trying to communicate with this company since the day when I placed the order.
So frustrating unfortunately
July 13, 2021
Just bad
Never got a confirmation email, so I tried to get in touch with them the number didn’t go through. The web chat they never responded me. And I got the package after later then promised. Really disappointed
June 17, 2021
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Be careful
My first order came through the next day and I was very very pleased with the service and ordered again. However, I was waiting for my second order for 2 weeks & I started getting worried. Sent 2 online portal tickets, unfortunately no response was received therefore I sent an email. A representative responded saying they’re looking into it but again I haven’t heard back anything since. Not pleased at all with the service of my second order, therefore I requested them to cancel it and issue a refund.
June 17, 2021
Unprompted review
Was waiting for my vape for 7 days
Was waiting for my vape for 7 days. Still not here now awaiting for my refund.
June 14, 2021
They are very correct.
June 9, 2021
I'm satisfied with the products so far
I'm satisfied with the products so far, delivery was on time.
June 9, 2021
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Very happy about quick delivery
May 28, 2021
Urban Vape is a quality store
May 7, 2021
I did not receive my goods
May 7, 2021
Reply from Urban Vape Store
Sorry for the inconvenience, We have already informed you that Royal Mail had failed attempt to deliver your parcel. You need to contact Royal Mail and update your delivery instruction.
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Really fast delivery to Norway.
May 7, 2021
5 Star Service
Excellent products that are competitively priced, with friendly and professional online advice. Super fast delivery (arrived 2 days earlier than stated). Highly recommend.***** service. Thanks 👍.
May 2, 2021
Unprompted review
No answers on email or chat
No answers on email or chat. Didn't get anything. Think it's fraud. I try to get my money back from my credit card company.
April 22, 2021
Unprompted review
Reply from Urban Vape Store
Your Parcel Delivered via Royal Mail Tracked Service. We have already provided you Delivery Proof. you can contact us @ info@urbanvape.store or our online Chat anytime for further information.
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