I have been ordering from them over a year now and have never been left down, order always arrived on time great customer service always have answered my calls and I always get an extra juice free. Ca... See more
Urban Vape Store
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See what reviewers are saying
Finally got tracking information after 4 emails sent to them asking for it. Ordering for a second time, parcels are coming within 2-3 weeks to my country, but the customer service is very poor here...... See more
If I could of give no stars I would of done. Been going round in circles for ages trying to place an order but doesn't give the option of entering any payment details. It's meant to be in London but... See more
I went to the Albany store for my first time ever, the day before the Covid-19 lockdown to stock up on some new juice. The staff there were so lovely, helpful & informative. The juice flavour I was... See more
People also looked at
Everything fine and fast delivery.
Very good product!!!
My order was on time and it does help…
My order was on time and it does help my and get me a good sleep gooood stuff
It's a value for his money
I brought 4 of the vapes and they came…
I brought 4 of the vapes and they came in today good delivery took 5 days thats good, but the mango vape took about 50 puffs today and its finished, so i will think carefully if i want to buy them again...
Very good customer service
Great prices
Best vape that i found!
Buy first time and im really happy about the vape.. Good taste and easy to use. For sure gonna buy more and will show my friends!
SALT pods
The products were delivered in 3 working days, the package wasn't torn or ripped, and the ordered SALT pods are really good.
So far so good!
First time using this store and I was impressed. Emails along the way kept me updated with the order status and my juice arrived quickly. I was happy with the prices too. So far so good!
Urban Vape Albany ⭐️
I went to the Albany store for my first time ever, the day before the Covid-19 lockdown to stock up on some new juice. The staff there were so lovely, helpful & informative. The juice flavour I was after was a fruity one, in particular watermelon & they referred me to the 7DAZE range. It’s the nicest juice I’ve ever had. The flavour was spot on, exactly what I was after.
A++ for customer service & professionalism.
Thank you :-)
Happy Customer
After following them on instagram, I took a look at there website, first time online buyer, with good prices, easy to use with great selection of vape products! Very happy with my purchase! May try one of there CBD products next time.

Reply from Urban Vape Store
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