Urban Vape Store 

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Rated 5 out of 5 stars

I have been ordering from them over a year now and have never been left down, order always arrived on time great customer service always have answered my calls and I always get an extra juice free. Ca... See more

Rated 4 out of 5 stars

Finally got tracking information after 4 emails sent to them asking for it. Ordering for a second time, parcels are coming within 2-3 weeks to my country, but the customer service is very poor here...... See more

Rated 1 out of 5 stars

If I could of give no stars I would of done. Been going round in circles for ages trying to place an order but doesn't give the option of entering any payment details. It's meant to be in London but... See more

Rated 5 out of 5 stars

I went to the Albany store for my first time ever, the day before the Covid-19 lockdown to stock up on some new juice. The staff there were so lovely, helpful & informative. The juice flavour I was... See more

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(92)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

SALT pods

The products were delivered in 3 working days, the package wasn't torn or ripped, and the ordered SALT pods are really good.

October 14, 2020
Rated 5 out of 5 stars

So far so good!

First time using this store and I was impressed. Emails along the way kept me updated with the order status and my juice arrived quickly. I was happy with the prices too. So far so good!

September 20, 2020
Unprompted review
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Rated 5 out of 5 stars

Urban Vape Albany ⭐️

I went to the Albany store for my first time ever, the day before the Covid-19 lockdown to stock up on some new juice. The staff there were so lovely, helpful & informative. The juice flavour I was after was a fruity one, in particular watermelon & they referred me to the 7DAZE range. It’s the nicest juice I’ve ever had. The flavour was spot on, exactly what I was after.

A++ for customer service & professionalism.
Thank you :-)

April 14, 2020
Unprompted review
Rated 5 out of 5 stars

Happy Customer

After following them on instagram, I took a look at there website, first time online buyer, with good prices, easy to use with great selection of vape products! Very happy with my purchase! May try one of there CBD products next time.

March 8, 2020
Unprompted review
Urban Vape Store logo

Reply from Urban Vape Store

Thanks for your feedback :)

Show reviews in all languages. (92 reviews)

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