Urbin was fantastic. Our driver Marius couldn’t take everything on the first day due to weight limitations, so I worried that there would be additional charges. However, Charlotte didn’t even seem to... See more
Company replied
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Urbin was fantastic. Our driver Marius couldn’t take everything on the first day due to weight limitations, so I worried that there would be additional charges. However, Charlotte didn’t even seem to... See more
Company replied
I was very impressed by the professionalism of this company. They were available immediately, were flexible, communicated well. Nic was punctual and worked really hard; he even helped me open a rusted... See more
Company replied
Easy to book, friendly, inexpensive compared to other services (which quoted me double or triple the price for the same thing) and extremely convenient. We just loved the experience and it made things... See more
Company replied
Amazing!! Booked last minute yesterday to collect bedroom furniture- gave a booking time of 12pm - 6pm for following day. Received a text around 2pm to say driver is on their way along with a track... See more
Company replied
Welcome to the next generation of waste clearance
58-60 Kensington Church Street, W8 4DB, London, England, United Kingdom
The Person delivering the service came in the designated window, he was efficient and professional.

Reply from Urbin London Limited
Great service! Very punctual, efficient, and polite. I would definitely recommend Urbin London Limited!

Reply from Urbin London Limited
Third time we have used URBIN for rubbish removals, and again impressed with the cost, service and speed they offered from start to finish. Today was the largest collection we asked for and as always got down professionally. Thanks URBIN. See you next time 👍

Reply from Urbin London Limited

Reply from Urbin London Limited
Two guys were so nice and helpful - even put up with our super friendly dog. Took a few extra (small) bits as well. Great service !

Reply from Urbin London Limited
Very helpful, polite and careful removal men. A great service, fast to organise, reasonably priced. Will definitely use again and recommend. So nice to get rid of old stuff that is dragging you down!

Reply from Urbin London Limited
Affable and EXTREMELY strong driver (Tommy) took down a dishwasher from the first-floor single-handed and without batting an eyelid. Tracker function a hugely welcome bonus. Excellent value when compared to local council disposal service.

Reply from Urbin London Limited
Amazing amazing service,called up at 3pm spoke to a amazing lady and had my mattress picked up that very day, driver was called nick he was lovely such a lovely guy. Great service will deffo be using them again.

Reply from Urbin London Limited
Very efficient and easy to use service. Received text and call from driver about an hour before he arrived, collected mattress and divan from inside my flat.

Reply from Urbin London Limited
I sent over pics on WhatsApp of what needed collecting, was given a quote and a time window for pick up. They did the job as agreed, on time and with no fuss. I'd happily recommend.

Reply from Urbin London Limited
I booked a mattress collection this morning for the afternoon (slot 12-6). The website is easy to use. Right after my order, I rung up to confirm (I did receive the confirmation email), a lady picked up straight away, confirmed my booking and explained to me I would get a text when driver come down to mine. Afternoon, around 3, still no update, so I WhatsApp again to check I am still on today’s collection list. Received response instantly. Around half past 4, I received the text said driver is on the way, with a tracking link attached. I can clearly follow the driver on the map. He arrived just as the tracking showed, really nice and friendly, collected my mattress, job done, couldn’t any smooth than this. Highly recommended.

Reply from Urbin London Limited
Very friendly and helpful service.
Will certainly use again

Reply from Urbin London Limited
Absolutely fantastic. Third time I used them and I could not recommend them enough. Compared to other removal companies they are so cheap and effective it’s almost too good to be true.

Reply from Urbin London Limited

Reply from Urbin London Limited
Great customer service on the phone, quick service, good price, thank you to the driver Tommy for phoning in advance of arrival, very pleased with the overall service and for your help. Best wishes

Reply from Urbin London Limited

Reply from Urbin London Limited
I had a great experience with Urbin and my driver (Nic) made it a 10/10 experience! Thanks a lot to him!

Reply from Urbin London Limited
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