Urbin London Limited Reviews 227

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Urbin was fantastic. Our driver Marius couldn’t take everything on the first day due to weight limitations, so I worried that there would be additional charges. However, Charlotte didn’t even seem to... See more

Company replied

Rated 5 out of 5 stars

I was very impressed by the professionalism of this company. They were available immediately, were flexible, communicated well. Nic was punctual and worked really hard; he even helped me open a rusted... See more

Company replied

Rated 5 out of 5 stars

Easy to book, friendly, inexpensive compared to other services (which quoted me double or triple the price for the same thing) and extremely convenient. We just loved the experience and it made things... See more

Company replied

Rated 5 out of 5 stars

Amazing!! Booked last minute yesterday to collect bedroom furniture- gave a booking time of 12pm - 6pm for following day. Received a text around 2pm to say driver is on their way along with a track... See more

Company replied

Company details

  1. Waste Management Service
  2. Garbage Collection Service

Written by the company

Welcome to the next generation of waste clearance


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This is a fraud company! Careful!

This is a fraud company/ they asked for payment before booking appointment and then they don’t respond at all.no one is showing for collection! They blocked you on WhatsApp and blocked your number when you call.I will report them to the authority . Please don’t use them!!!!!

September 27, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Strongly Recommended

Ordered a collection for the King size bed and mattress. Very professional and helpful, arrived early and finished the job lightning fast, despite I being unfamiliar with everything.

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Tommy was very efficient and very…

Tommy was very efficient and very strong, he was able to move the cross trainer from living room , down to one flight of stairs with my assistance. This thing is a chunky heavy duty cross trainer, but he figured it out and did not scratch the floorboards. Cleared the rubbish outside too. Have used Urbin London limited before and will re-use them again. Highly recommend there services. These guys know what they are doing.

February 6, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great experience

Great experience, super helpful customer service after I made a mistake with my order. The pickup itself was quick and easy. Thank you!

January 3, 2024
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hi Martin, Thank you for the great review!

Rated 5 out of 5 stars

All went so smoothly and both the…

All went so smoothly and both the Customer Support and Nic were great, super helpful. Would definitely recommend!

December 11, 2023
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Mariana, Thank you for the amazing review!

Rated 5 out of 5 stars

Excellent service

Excellent service! Nic was great, fast and efficient! It's the second time I used them and I will use them again

November 17, 2023
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Sonia, Thank you for the fantastic review!

Advertisement
Rated 5 out of 5 stars

Brilliant way to get rid of bulky mattress

Brilliant experience, notification of timings and route taken by driver. Kept informed all the way. Very polite, in and out, highly recommended for those bulky jobs, mattress and base in my case.

November 10, 2023
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Kimmy, Thank you for the fantastic review!

Rated 5 out of 5 stars

Amazing!!

Amazing!!
Booked last minute yesterday to collect bedroom furniture- gave a booking time of 12pm - 6pm for following day. Received a text around 2pm to say driver is on their way along with a tracking so you can see how far they are.
Gentleman was very friendly and helpful, going extra mile to make sure big item can be taken out.
Thank you so much - highly recommend and will again ⭐️

October 28, 2023
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Janu, Thank you for the fantastic review!

Advertisement
Rated 5 out of 5 stars

Helpful

Helpful, nice, and quick

September 28, 2023
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Thank you for the fantastic review!

Rated 5 out of 5 stars

Great service

Punctual, friendly, efficient. Couldn’t have asked for anything more.

The price of the service was also reasonable. Most places charge extra for dismantling the bed but this place didn’t. Would highly recommended!

September 20, 2023
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Jade, Thank you for the fantastic review!

Rated 5 out of 5 stars

Great service

Really great company - fast service, good price and completed really quickly by the team. Will use again in the future

September 4, 2023
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Michael, Thank you for the fantastic review!

Rated 5 out of 5 stars

Same day booking

Same day booking, great value. Contacted 15 mins before collection

August 31, 2023
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Joseph, Thank you for the wonderful review!

Advertisement
Rated 5 out of 5 stars

Everything about this company is great

Everything about this company is great. Staff really friendly and helpful on the phone. Always ready to help and the staff who come to site to remove fridges from a building that has no lift are always helpful and have a smile on their face

August 3, 2023
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello John, Thank you for the amazing review!

Rated 5 out of 5 stars

Very satisfied

Got a booking for the next day. Great service! A great load off my
Shoulders!Thank you Urbin

July 28, 2023
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Sangita, Thank you for the amazing review!

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look