Urbin London Limited Reviews 227

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Urbin was fantastic. Our driver Marius couldn’t take everything on the first day due to weight limitations, so I worried that there would be additional charges. However, Charlotte didn’t even seem to... See more

Company replied

Rated 5 out of 5 stars

I was very impressed by the professionalism of this company. They were available immediately, were flexible, communicated well. Nic was punctual and worked really hard; he even helped me open a rusted... See more

Company replied

Rated 5 out of 5 stars

Easy to book, friendly, inexpensive compared to other services (which quoted me double or triple the price for the same thing) and extremely convenient. We just loved the experience and it made things... See more

Company replied

Rated 5 out of 5 stars

Amazing!! Booked last minute yesterday to collect bedroom furniture- gave a booking time of 12pm - 6pm for following day. Received a text around 2pm to say driver is on their way along with a track... See more

Company replied

Company details

  1. Waste Management Service
  2. Garbage Collection Service

Written by the company

Welcome to the next generation of waste clearance


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

227 reviews

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Rated 5 out of 5 stars

Tommy was super good

Tommy was super good. Thank you Urbin for sorting everything out so well.

May 6, 2023
Unprompted review
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Reply from Urbin London Limited

Hello Mia, Thank you for the fantastic review! I will let Tommy know you were happy with his work!

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Rated 5 out of 5 stars

The company was very responsible and…

The company was very responsible and honest.
The member of staff was very friendly and polite; he also was very hard worker and and he did the job very quick.

May 5, 2023
Unprompted review
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Reply from Urbin London Limited

Hello Haydee, Thank you for the amazing review!

Rated 5 out of 5 stars

Very professional

Very professional.

April 26, 2023
Unprompted review
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Reply from Urbin London Limited

Hello Maria, Thank you for the amazing review!

Rated 5 out of 5 stars

Excellent service

Arrived on time. Friendly efficient worker. Items removed with no problem.

April 14, 2023
Unprompted review
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Reply from Urbin London Limited

Hello Brenda, thank you for the fantastic review!

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Rated 5 out of 5 stars

Highly recommended

Contacted him last minute Professional, was quick and nice person. Very decent for the price. Will be recommending to others.

April 14, 2023
Unprompted review
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Reply from Urbin London Limited

Hello Riana, Thankyou for the fantastic review!

Rated 5 out of 5 stars

What a fantastic experience

What a fantastic experience, Marius was brilliant 👏 he cleared the containers really quickly. Very polite and respectful.

April 13, 2023
Unprompted review
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Reply from Urbin London Limited

Hello MRS Virginia, Thankyou for the amazing review!

Rated 5 out of 5 stars

Great service & communication…

Great service & communication throughout, was able to track the driver on my phone. Will recommend to others.

February 23, 2023
Unprompted review
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Reply from Urbin London Limited

Hello Andrew, Thank you for the amazing review!

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Rated 5 out of 5 stars

Brilliant service and value

On time - helped me get mattress down the stairs and we're great value.
Website and progress info excellent and heartily recommend them

February 18, 2023
Unprompted review
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Reply from Urbin London Limited

Hello Ron, Thank you for the fantastic review!

Rated 5 out of 5 stars

Well done charlotte

Great service … lovely’s staff in office and the driver .. fully recommend will deffo be using again .. thankyou

February 16, 2023
Unprompted review
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Reply from Urbin London Limited

Hello Mr Trevatt, Thank you for the fantastic review! We look forward to seeing you again!

Rated 5 out of 5 stars

Nic was very professional

Nic was very professional, removed 2 pieces of furniture from the third floor, very efficient and quick. Thank you so much for your help !

February 13, 2023
Unprompted review
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Reply from Urbin London Limited

Hello Agathe, Thank you for the amazing review!

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Rated 5 out of 5 stars

Good problem solving.

The driver came alone and although the oven was too large and heavy he came up with a plan and succeeded in getting it out of the house. Very nice man.

February 10, 2023
Unprompted review
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Reply from Urbin London Limited

Hello Sarah, Thank you for the fantastic review, I will show this to the driver who completed your job!

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Rated 5 out of 5 stars

Excellent Service

Excellent Service. Polite, had the right tools, discreet and fast.

January 30, 2023
Unprompted review
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Reply from Urbin London Limited

Hello Fiona, Thankyou for the amazing review!

Rated 5 out of 5 stars

Very efficient service

Wry impressed with Urbin’s service, easy to use and helpful staff.
The collection itself went very smoothly, driver aas courteous and polite and removed the items in good time.

January 20, 2023
Unprompted review
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Reply from Urbin London Limited

Hello Mr Harris, Thank you for the fantastic review!

Rated 5 out of 5 stars

Fantastic Company and Amazing Customer Service

An amazing experience with Urbin. Charlotte was on email instantly even after hours. I needed a quick removal of a mattress and she sorted it within a day and within a time frame that suited my tenants.
The driver informed my tenant when he was going to arrive, it was all quick and easy and I could pay once the driver had picked up the mattress.
I was super impressed with this service and company and really appreciate such good customer service.

January 16, 2023
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Dahlia, Thank you for the amazing review. I will let Charlotte and the driver know!

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