Urbin London Limited Reviews 227

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Urbin was fantastic. Our driver Marius couldn’t take everything on the first day due to weight limitations, so I worried that there would be additional charges. However, Charlotte didn’t even seem to... See more

Company replied

Rated 5 out of 5 stars

I was very impressed by the professionalism of this company. They were available immediately, were flexible, communicated well. Nic was punctual and worked really hard; he even helped me open a rusted... See more

Company replied

Rated 5 out of 5 stars

Easy to book, friendly, inexpensive compared to other services (which quoted me double or triple the price for the same thing) and extremely convenient. We just loved the experience and it made things... See more

Company replied

Rated 5 out of 5 stars

Amazing!! Booked last minute yesterday to collect bedroom furniture- gave a booking time of 12pm - 6pm for following day. Received a text around 2pm to say driver is on their way along with a track... See more

Company replied

Company details

  1. Waste Management Service
  2. Garbage Collection Service

Written by the company

Welcome to the next generation of waste clearance


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

227 reviews

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Rated 5 out of 5 stars

Quick removal

Quick removal, polite staff. No fuss job done.

September 10, 2022
Unprompted review
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Reply from Urbin London Limited

Hello Natalie, Thank you for the fantastic review!

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Was notified of the time the driver left and you can track their journey to know when they’re arriving, arrived super promptly and professional service would definitely recommend

September 9, 2022
Unprompted review
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Reply from Urbin London Limited

Hi Holly, Thank you for the fantastic review!

Rated 5 out of 5 stars

I had a double mattress collected

I had a double mattress collected. Tommy was very helpful and nice. I would put 10 starts if I could. They send you a text to track the driver and see where they are and if you have any issues you contact them on WhatsApp and you receive a replay immediately. I will definitely recommend and will user your service again!

September 8, 2022
Unprompted review
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Reply from Urbin London Limited

Hello Sandra, Thank you for the amazing review, we look forward to your next booking!

Rated 5 out of 5 stars

Same day easy and great

Booked at 9am, collected at 12 middday - quick, easy and great service

September 8, 2022
Unprompted review
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Reply from Urbin London Limited

Hello Rebecca, Thank you for the fantastic review!

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Rated 5 out of 5 stars

Easy and great from booking to collection.

Efficient process from booking to collection. Driver Tommy was great and very helpful. All very easy. Thank you!

September 6, 2022
Unprompted review
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Reply from Urbin London Limited

Hello and thank you for the amazing review! I will be sure to let Tommy know about the review!

Rated 5 out of 5 stars

Fantastic service and value for money

I have used Urbin a few times now and I have found them so professional, friendly and great value for money. They always try to bend over backwards to accommodate my requests, however big or small and they always get the job done. Would recommend to anyone.

July 6, 2022
Unprompted review
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Reply from Urbin London Limited

Hello Daisy and thank you for the review! We are happy to know our service is excellent and consistent!

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, a fantastic service! The collection was quick and efficient and very professional. Loved how I could track exactly where the driver was when he was on his way, as well.

September 3, 2022
Unprompted review
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Reply from Urbin London Limited

Hello Vanessa. Thank you for the fantastic review!

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Rated 5 out of 5 stars

easy to book

easy to book, straight forward pricing and waste removed promptly and politely. thank you

August 31, 2022
Unprompted review
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Reply from Urbin London Limited

Hello Suzanne, Thank you for the fantastic review!

Rated 5 out of 5 stars

Called up this morning and the job was…

Called up this morning and the job was successfully done the same day! Thank you John five stars ! Will definitely use again

August 31, 2022
Unprompted review
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Reply from Urbin London Limited

Hello Orla, Thank you for the amazing review. I will make sure John sees this review!

Rated 5 out of 5 stars

Very reliable will use them again

Very reliable will use them again. I would recommend to anyone.

August 31, 2022
Unprompted review
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Reply from Urbin London Limited

Hello Barbara, Thank you for the fantastic review. We look forward to your next order!

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Rated 5 out of 5 stars

Speedy service and prompt

Speedy service. My item was picked up within 2 hours. Friendly,polite service from driver. Well done.

August 31, 2022
Unprompted review
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Reply from Urbin London Limited

Hello Brenda, Thank you for the 5 star review. We are happy to hear our service was excellent!

Rated 5 out of 5 stars

Best price in London

Great service, best price in London

August 30, 2022
Unprompted review
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Reply from Urbin London Limited

Hello Saleem, Thank you for the amazing review! Happy to know our service is great!

Rated 5 out of 5 stars

Very easy and smooth

Very easy and smooth, driver just got on with his job and clewred the stuff in an instant

August 30, 2022
Unprompted review
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Reply from Urbin London Limited

Hello Syed, Thank you for the 5 star review. We're always happy to help!

Rated 5 out of 5 stars

great,far too many text messages at…

great,far too many text messages at inappropriate times though

August 27, 2022
Unprompted review
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Reply from Urbin London Limited

Hello Richard, Thank you for the 5 star review. We apologise for the inconvenience of the text messages and we will look to improve the systems we use.

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Rated 5 out of 5 stars

Great service

Quick, efficient, hustle free.

Also helpful on the phone. I phoned Twickenham with questions before I made th e booking and my calls were answered super quick

August 26, 2022
Unprompted review
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Reply from Urbin London Limited

Hello Timea, Thank you for the fantastic review!

Rated 5 out of 5 stars

The two guys were brilliant and very…

The two guys were brilliant and very hard work for the both to do and it was raining heavy too. They moved the furniture quickly and we’re very professional and careful. Very nice guys indeed. I would certainly use you all again in the very near future as bedroom stuff needs moving. Thank you. Mary

August 25, 2022
Unprompted review
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Reply from Urbin London Limited

Hello Mary, Thank you for the 5 star review! We look forward to your next order!

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