Vanspace3d Reviews 

Reply from Vanspace3d

Jul 28, 2026

Hi James, thanks for the review

We do struggle with how to respond because on one hand, we have been around for over 7 years now and have followed so many of our customers' van conversion journeys, all the way from their vanspace plan to the real-life build.

Then, on the other hand, we are told that a serious van design can not be created.

What we have to understand is that ''a serious van design'' translates to full technical blueprints and cutting lists.

If you need those kinds of detailed schematics, you’d typically use a dedicated CAD program or work with a professional designer. vanspace is about conceptualising your layout, not producing technical plans.

But that is expensive. It simply comes down to budget, and for the DIY converter on a budget, vanspace is an excellent choice for this stage.

It is dedicated to DIY van converters with no prior design experience, and provides ready-made templates and conversion-style fixtures and fittings. Custom building features are also provided, as it is rare that prebuilt furniture will be used for most of the conversion.

Once you have settled on your layout design in 3D, all that is needed is your materials, measuring tape and tools. with no need to fork out for additional programs that cost an arm and a leg

Don't forget that if you do choose to go with CAD, you'd have to build your own template from scratch based on your post-insulation, panelling and flooring dimensions anyway. There are only a few that are quite expensive (and hard to learn) that you could then feel confident to cut expensive materials with.

Finally, yes, we always recommend following our beginner's software course, as it is really obvious when someone hasn't.

We do not offer a free trial because we are niche, one job. van conversion. By the time a free trial had ended, multiple plans could have been created for the entire family.

We are considering monthly in our next update; however, in practice, it is simply not enough time for many, given that the whole point is to create multiple layout designs to find the one that's perfect for your personal vanlife.

Kind Regards

Sarah
vanspace 3D Service Team Manager

Reply from Vanspace3d

Jul 16, 2026

Hi Ray, thanks for the review.

Great to hear that the team were quick to respond with some good news for you. I am not sure what the feature was, but I do know that there are some very exciting things on their way.

Kind Regards

Sarah
vanspace 3D Service Team Manager

Reply from Vanspace3d

Jun 15, 2026

Hi Trevor,

Thank you very much for your review.

I am not able to trace your account with the information given, but I can confirm that we have a great team that really wants to help in any way that they can.

Kind Regards

John
vanspace 3D Service Team Manager

Reply from Vanspace3d

May 12, 2026

Hi! Thank you very much for the review

Trustpilot really isn't always the best review site for us software providers, but it is lovely to have some sunshine amongst the doom and gloom.

If you have any feedback on how we can make the 'getting the hang of it' any smoother, we would love to hear from you.

Kind Regards

Sarah
vanspace 3D Service Team Manager

Reply from Vanspace3d

Updated Jun 1, 2026

Edit: Our software is dedicated to DIY van converters with no prior 3D design experience; however, it is highly recommended that you follow the beginners' software course outlined in your welcome emails.

It is, after all, a new-to-you software and just like any other game or program, does have a learning curve.

Ours is designed to have you designing your first layout within the hour, unlike any other out there.

Hi Nicolas,

Thank you for your review. We really do appreciate all.

Our refund policy is very transparent and available to everyone during the purchase process, before checkout.

I have located your account and correspondence using the name you provided. Is it possible that there was a crossover in replies somewhere, as it looks like my Service Team were able to deal with your request pretty quickly?

If I am missing something that remains unresolved, please reply on ticket 57578

Kind Regards

Sarah
Service Team Manager

Reply from Vanspace3d

Updated May 5, 2026

We have not received any response from the reviewer via the Trustpilot locator service, so we cannot verify if this review is genuine.

Hi, thank you for the review.

I want to review your communication with us before I respond; however, the name used in this review isn't enough to help me locate your account.

I have sent a message via the Trustpilot customer locator service and hope to hear from you very soon.

Kind Regards

John
vanspace 3D Service Team Manager

Reply from Vanspace3d

Jan 19, 2026

Hey Andy, thanks for the review.

This one is tricky to respond to, as we have other reviews of the same version of our software that say it is too simplistic, not technical enough.

Add to that the reviews where users had a great time and created amazing layouts, so we have to look at why different people have different views when using the exact same software.

The simple answer is the technical ability the user brought with them, and for those with limited previous experience, whether they took the time to complete our beginner's software course.

I cannot recommend it highly enough because it was created with those with no prior design experience in mind. It covers the fundamentals of the software in 7 easy lessons and was recommended in your welcome emails.

We also provide recorded tutorials, a help centre full of guides, and a support team of software experts who will create a personal tutorial for you once they are aware of the specific areas where you need additional help.

We can help, so it is really worth making sure that you use all of the tools available to help you create the layout that you planned in the first place

Jump into Messenger, Live Chat, or email us at hello@vanspace3d.com.

Kind Regards

John
vanspace 3D Service Team Manager

Reply from Vanspace3d

Updated Jan 19, 2026

We have not received any response from the reviewer via the Trustpilot locator service, so we cannot verify if this review is genuine.

Hi Kyozo, thanks for the review.

I am sorry to hear that you have not had a great experience so far; we can help change that.

Designs within vanspace 3D can be as detailed and intricate as the user wants them to be, it all depends on knowledge of the features being used.

I have sent a TrustPilot locate account message. Please respond so that I can contact you directly

Kind regards

John
vanspace 3D Service Team Manager

Reply from Vanspace3d

Jan 6, 2026

Hey Allen, thank you for your review.

It is correct that vanspace 3D is not compatible with mobile device; we make sure that this information is provided on the About Us information page during your purchase.

For use on a computer, our desktop app is compatible with Windows 10 and 11, as well as Mac OS Catalina and later versions.

I have located your account and can see that you have not yet completed our beginner's software course, which was recommended in your welcome emails. As this is new to you, I expect you to experience a few stumbling blocks if you do not complete all seven lessons.

They have been designed to get even the most inexperienced user creating their first layout within the hour, so it is really important to do so.

Why not start again, right from the beginning, and use our support team for any extra help you feel you need.

https://support.vanspace3d.com/hc/en-us/categories/6356703119377--VANSPACE-3D-BEGINNERS-COURSES

As your account is already verified, you can start from step 2 of lesson 1, and carry on right through

If you need us, use Live Chat or email us at hello@vanspace3d.com

Kind Regards

John
vanspace 3D Service Team Manager

Reply from Vanspace3d

Nov 27, 2025

Hi Feariarann, Thank you for your review

Our support team are an extremely knowledgeable bunch and are always willing to help as much as any user needs them to.

I am really pleased to hear that you are now up and running and wish you every success with your conversion.

Kind Regards

Sarah
vanspace 3D Service Team Manager

Reply from Vanspace3d

Nov 27, 2025

Hi Matilda, Thank you for your review.

I have been working on the software this morning to specifically concentrate on using the Rotate tool, in an attempt to understand what you mean by 'completely broken', but I could really do with more detailed information.

It is not the feedback we are getting from other users. Could you please contact us directly with more information so that I can better understand the issues you have been experiencing? hello@vanspace3d.com

I create many layouts weekly and find that I not only use the Rotate Gizmo, but also the Object Control Pad regularly, depending on my camera angle view.

Layouts can definitely get very busy, the more detailed that you get; however, we do provide different features, such as Object Focus and hide/reveal options, to combat this. It is also recommended to start in and work your way out.

Finally, yes, it is correct that all files are stored locally on your system, and backing up has long been recommended to all computer users, well before vanspace 3D was available.

version 4 is in development as we speak, so expect cloud saving to become another option later in 2026

Kind Regards

Sarah
vanspace 3D Service Team Manager

Reply from Vanspace3d

Updated Nov 17, 2025

The reviewer has failed to respond to the Trust Pilot request for further information, so it is impossible to determine if a genuine review.

Hi Mark,

I wish you had contacted us about this directly because I could have absolutely reassured you that an application can’t suddenly become malicious.

A virus is a specific type of malicious software (malware) that replicates and spreads.

If an app was clean when installed and hasn’t been modified or replaced, it can’t become a virus.

vanspace 3D is a clean application, proven for the last 6 years of providing it.

Applications are static code — they don’t change or rewrite themselves unless updated by a developer, and all vanspace updates are provided by way of a new application, which has to be manually installed by the user, to replace the old.

We have not released a new update to V3.08 for nearly 2 years because it is complete, and V4 is on its way.

Unlike biological viruses, software can’t “develop” new behaviour on its own. It only does what it was programmed to do.

Firewalls and antivirus tools are like security guards — they’re trained to spot known threats, but they’re not infallible. They rely on constantly updated threat definitions, and sometimes they miss things or flag safe apps by mistake. Did you recently update one or both of these?

Any other changes that you have made to your system? Have you run any 'housekeeping' recently?

You also mention a corruption alert.

When an app is flagged as corrupted, it usually means something interfered with its files or installation — not that the app itself turned bad. It’s like a book with missing pages: the content didn’t change, but something damaged it.

We can easily get you back up and running, so I recommend re-installing and getting in touch with our Support Team at hello@vanspace3d.com, with the following information.

Windows 10, 11 or Mac (and which Mac OS?)
A screenshot of any alerts, making sure the full screen can be seen
Details of the AV/Firewall that you are running.

I have also sent a message via the TrustPilot Request Information Service, as I can not locate an account in the name of Mark Butland.

Kind Regards

Sarah
vanspace 3D Service Team Manager

Reply from Vanspace3d

Aug 27, 2025

Hi Shane, good news

All personal licences allow you to install your software on up to 2 systems (anything more, we would assume that you need a business licence), so I can positively confirm that you are not locked onto one device.

As for the reviews here, the scoring system is flawed for digital content providers, great for physical item providers.

We get scored a 1 if a password was entered incorrectly, the system is below spec, download speeds at the user end are low, etc, etc, etc, or, as in this case, access limits are misunderstood.

Going straight to review rather than the provider is common, even for easily resolvable issues.

Reviews are also seldom updated; they just get forgotten about once we get the user up and running.

There is a good outcome when it comes to these reviews, though, and that is that we can provide the correct information in our responses, as we have here.

Finally, I have located one subscription cancellation request ( we do not offer a personal subscription; it is a one-off payment) in the name of Shane and with the initial P for the surname, which mentions multiple systems.

We responded to the email with the correct information, which allows you to continue using the two systems.

Kind Regards

Sarah
vanspace 3D Service Team Manager

Reply from Vanspace3d

Updated May 26, 2025

Hi Dan,

Thank you, your review completely reflects vanspace 3D

It is absolutely correct that we provide multiple learning tools, all designed to have you create your first layout within the hour—it is terrific to hear that you have benefited from them!

As for the codes used for van selection, this is purely for legal reasons as all templates are created in-house, it is certainly not to confuse anyone. But as you have rightly said, we do provide a reference chart on the van selection page.

Thank you for the great review and feel free to send us your designs too, we would love to share them

https://support.vanspace3d.com/hc/en-us/articles/12756134168349-We-to-share-your-designs

Kind Regards

Sarah
vanspace 3D Service Team Manager

Reply from Vanspace3d

Updated May 26, 2025

The reviewer has failed to respond to the Trust Pilot request for further information, so it is impossible to determine if a genuine review.

Hi Christian,

I need to locate your account and communications with us before responding to this review, so I have used Trustpilot's ´request further information ' function.

Just as a quick addition, refunds are very rarely flat-out refused unless license abuse has occurred.

vanspace 3D is a digital content purchase, not a distance or online purchase, and all worldwide regulations are strictly adhered to, including EU

Kind Regards

John
vanspace 3D Service Team Manager

Reply from Vanspace3d

Updated May 7, 2025

Hi Jim,

Thank you for your review. I can only respond with factual information and truthfully, I am a little perplexed.

1. We have been providing our software for over 6 years now, with version 4 in development right now.

Our software has an intentionally simplistic UI because it has been created for DIY van converters with zero previous 3D design experience

vanspace 3D users will be creating their first van conversion layout within the very first hour if following our begnners software course, rather than days of struggling to get to grips with other software with a steep learning curve (free certainly does not mean easy)

There are many other programs out there for the more experienced user, although we understand that they are not dedicated to van conversion as vanspace 3D is.

2. What key features are missing? We show the exact same software in action creating a layout and that we describe, that we supply access too

I have also re-read through your communications with us and can not locate any mention of features that we show or describe, that are missing

It is also worth considering they are not even missing? We have a team of software experts who can provide personal tutorials about every single feature.

3. Support has responded to every single one of your enquiries, and you have responded to them too

Ticket 48168 was responded to on the same business day
Ticket 48177 was a refund application stating that software login had not occurred. This was decined as software login had occurred, and was responded to the following business day
Ticket 48287 was responded to by automated response within seconds and merged into 48288 as it related to an incoming new refund request
Ticket 48288 was your refund application stating ´´Other Reason´´ and was responded to the following business day by my Service Team, requesting actual return information

We are based in the Netherlands and operate within normal business hours CET. Any communications received out of hours, are responded to the following day.

4. Your refund application is open, pending our request of further information.

Why has further information been requested? It is because you have purchased digital content and accepted that software login would waive any cooling off period, as is standard following any EU (and worldwide) regulations.

We are not going to force you to use our software if you are looking for something more technical, we can only provide what we describe and show.

We have asked that you provide specific return information as you are requesting a return outside of a refund policy, which at the time of writing this, has still not been received.

It is really important to add that it is vanspace 3D policy to not allow any review to sway the outcome of any refund request and hope that you will update your review to reflect events more accurately.

Kind Regards

Sarah
vanspace 3D Service Team Manager

Reply from Vanspace3d

Updated Apr 2, 2025

Update - the reviewer has failed to respond to the information request sent via Trust Pilot. We are unable to establish if a genuine experience

Hi Dave,

Can I recommend contacting our support team directly rather than reviewing? Login issues can be quickly resolved at the user's end, and we are not experiencing any issues that could cause this.

Live chat, OOH messages, email, and Facebook Messenger are all available as contact methods.

If you have already contacted us via email or live chat (including out-of-hours messenger via live chat) and can not see a reply, check your spam folder - we always respond quickly, and all are by email to the address you contacted us with.

If nothing is in your spam folder, check your ticket history in the vanspace 3D help centre, as all communication is recorded and time-stamped there.

https://support.vanspace3d.com/hc/en-us/articles/14834385063453-I-Haven-t-received-a-response-from-Vanspace-3D-Support-Team

I have also sent a message via the Trust Pilot Request information service so that we can obtain your account details and take a look.

Kind Regards

Team vanspace 3D

Reply from Vanspace3d

Updated Mar 21, 2025

Hi Melvin,

Thank you for your very honest review.

I am sorry to hear that you thought that we provided examples that you can modify yourself, as this is not something that we advertise anywhere.

Whilst we do provide 5 layouts that we have created that you can download, these are for inspiration and as learning/practice tools.

I am not sure that we should be down-starred for a feature not provided that we do not actually say that we do, but respect your dissapointment if this was somehow what you were expecting.

It is good to hear that our software works completly fine.

Pen and paper is a great option (maybe not as good as cutting out a cardboard box plan on the lounge floor) but recognising the large percentage of DIY converters who will change their layout after a year of living in it, is important.

vanspace 3D allows you to try out multiple layouts in multiple templates, to help you find the van and layout that is suitable for your personal van life. The fact that you can also walk around them in 3D is a huge plus, and will help you eliminate costly refurbs down the line

Kind Regards

John
vanspace 3D Service Team Manager