i was a little but concerned as always when i purchase something on line i didn't need to be the whole process was effortless thanks van zone definitely recommend
Company replied
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See what reviewers are saying
Can not fault Vanzone. Purchased a number of vans a few years ago and had no problems. Purchased several vans again recently with Sam at Vanzone, the service the price and help was impeccable, The... See more
Company replied
Nothing but excellent service from the Vanzone staff. Informative and kept communication throughout the whole process. From enquiry to delivery. a1 services love the van orderd one from main dealer... See more
Company replied
Excellent service from initial enquiry to delivery of vehicle. Easy paperwork for the finance, deposit paid and vehicle delivered within 2 weeks. Kept fully informed throughout. Sales team were very h... See more
Company replied
Company details
Written by the company
Having been in the motor industry for many years, one thing we have learned is that it is not a particularly pleasant environment for the customer. A recent consumer survey showed that the motor industry was one from bottom of a long list when it came to trustworthiness. Our main focus now is to provide an outstanding service to our customers right from the initial enquiry through to delivery and beyond, outstanding Customer service is vital. Vanzone offers the best van lease deals & van deals in the UK. We offer a price promise guarantee with free delivery anywhere in the UK. Low monthly repayments with dealer warranties on all van deals. We offer free quotes and the best van deals.
Contact info
37-39 Holton Road, CF63 4HB, Barry, United Kingdom
- 02922744401
- sales@vanzone.co.uk
- vanzone.co.uk
4.6
Excellent
209 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What do i say............but.....thank…
What do i say............but.....thank you for the excellent service that you provide. Everything from start to finish has been hazzle free, Also the delivery driver was pleasant and the handover was easy, In less than 10 months now on my second van from Vanzone.
January 19, 2024
Unprompted review
Reply from Vanzone
What do we say Gwenda, but to thank you for your custom. We are thrilled you have come back to us at Vanzone for another new van and we look forward to being able to serve you again.
Thank you again for your review and please let us know if we can assist with anything else.
Vanzone
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Would recommend
Customer service from vanzone was great, although our vehicle was delayed by no fault of their own, they allowed us to cancel and receive a partial refund. Would use them again when my next vehicle is due for renewal..
January 18, 2024
Unprompted review
Reply from Vanzone
Hi Craig,
Thank you so much for your review. Sadly sometimes delays do happen and we try to keep all parties informed and updated.
If you do need a van in the future please don't hesitate to give us a call!
Many thanks again for your review from the team at Vanzone.
Simon Williams in sales was brilliant…
Simon Williams in sales was brilliant from the off. He listened to our requirements and directed us to the right van for us. Yes -we had to wait for delivery but it was no different to what our local dealer was offering and Vanzone were far more friendly and offered a more cost effective price.
We were kept updated with delivery and van is just what wanted and the delivery driver great too. We will be back!!!
January 10, 2024
Unprompted review
Reply from Vanzone
Hey Ali, we are over the moon we were able to assist you in your new van purchase and we have passed the message on to Simon.
Our team love to see 5 star reviews and we look forward to assisting you the next time you need a new van.
From Simon and the rest of the team at Vanzone, thank you
Vanzone
I've had 3 vans off of Vanzone now…
I've had 3 vans off of Vanzone now since 2020, they are extremely well priced and really try to get you the best deal they can. I've seen other reviews complaining about lead times, I have to say that some times this is inevitable and entirely out of their control. They always keep you updated with the most up to date information they have. I will keep going back to Vanzone
October 29, 2023
Unprompted review
Reply from Vanzone
Thank you so much for your 5 star review Dan, it means a great deal to us at Vanzone and we are so pleased you have kept coming back to us and we look forward to your custom again in the near future.
Thank you again,
Vanzone
Very straight forward company to…
Very straight forward company to purchase a new van from . Good price, very helpful employees from start ti finish. Van was delivered by a employee who could only be described as a true gentleman. When arrived the van only had 69 miles on the clock and was as described as brand new. Would not hesitate to purchase another vehicle in the future from this company and would ,most definitely recommend them.
October 13, 2023
Unprompted review
Reply from Vanzone
Hi Stanley,
Thank you for taking the time to leave us a 5-star review.
We really appreciate your business and we hope to deal with you again in the future.
Kind Regards,
All the team at Vanzone
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Great Customer Service
Not pushy, very prompt in responding, matched my requirements, no hassle. Good customer service, checked everything was going smoothly at all stages
September 22, 2023
Unprompted review
Reply from Vanzone
Afternoon Robert, Thank you for your kind words and for leaving us a 5-star review. We appreciate you sharing your experience with us.
We are glad we were able to provide and deliver a service you were happy with.
We hope to deal with you again in the future.
Many thanks ,
All the team at Vanzone
I'm very satisfied with Vanzone
I'm very satisfied with Vanzone. I dealt with Chris and Emily, they were very professional and I felt heard. The van was delivered exactly when they said. The drive who delivered my van was Rhys, he was such a gentlemen. Thank very much. Ilir/Leo
October 6, 2023
Unprompted review
Reply from Vanzone
Hi Leo, Thank you for taking the time to leave us a 5-star review. I will endeavour to pass your kind words back to our team, especially Chris and Emily.
We really appreciate your business and we hope to deal with you again in the future.
Kind Regards,
All the team at Vanzone
MISLEADING
BE CAREFUL !!!!
Was told van was in stock. They took deposit and now told van s are not kept in stock they are just a broker . They take £1000 deposit then make you wait months for the van or cancel which you lose £1000 deposit in doing so. We are still waiting for the van ordered mid August . Very misleading. Unless Vanzone do anything to change my opinion then I would certainly NOT recommend doing business with them
I will keep updating as we progress.
October 10, 2023
Unprompted review
Reply from Vanzone
Hi Sam, thanks for the review and we appreciate all feedback.
Although we disagree with the review completely.
The vehicle arrived 10 days late and appreciate this was not ideal however this delay was no fault of Vanzone’s and it was a delay with the Manufacturer and was out of our control.
The deposit was refunded in full and our team done everything they could to try and get this date moved forward.
Apologies this delivery and experience didn’t meet your expectations.
From the team at Vanzone.
Chris at Van zone has been amazing
Chris at Van zone has been amazing. Professional, knowledgeable and polite.
October 9, 2023
Unprompted review
Reply from Vanzone
Morning Mike, Thank you for your kind words and for leaving us a 5-star review. We appreciate you sharing your experience with us.
We are glad we were able to provide and deliver a service you were happy with. I will pass on your kind comments to Chris.
We hope to deal with you again in the future.
Many thanks ,
All the team at Vanzone
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Excellent service from start to…
Excellent service from start to finish,done everything they said they would and everything on time.
September 21, 2023
Unprompted review
Reply from Vanzone
Thanks you for your kind words we really appreciate your feedback.
Team Vanzone
Professional & efficiency
Really professional staff
Very happy how everything was organised.
October 3, 2023
Unprompted review
Reply from Vanzone
Morning Carlos, Thank you for your kind words and for leaving us a 5-star review. We appreciate you sharing your experience with us.
We are glad we were able to provide and deliver a service you were happy with.
We hope to deal with you again in the future.
Many thanks ,
All the team at Vanzone
Had a great experience with van zone…
Had a great experience with van zone from moment I ordered my van they was constantly in touch with updates and I had my van exactly the date they said
Would definitely recommend 👍👍
September 25, 2023
Unprompted review
Reply from Vanzone
Morning Paul, Thank you for your kind words and for leaving us a 5-star review. We appreciate you sharing your experience with us.
We are glad we were able to provide and deliver a service you were happy with.
We hope to deal with you again in the future.
Many thanks ,
All the team at Vanzone
Excellent service from start to finish
Excellent service from start to finish. Cannot fault the service at all.
September 11, 2023
Unprompted review
Reply from Vanzone
Morning Rob, Thank you for your kind words and for leaving us a 5-star review. We appreciate you sharing your experience with us.
We are glad we were able to provide and deliver a service you were happy with.
We hope to deal with you again in the future.
Many thanks ,
All the team at Vanzone
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1st Class service from start to finish
1st Class service from start to finish. Jay at sales and Christina in admin were very professional and helpful in the process of buying my new Citroen relay L4H3. Buying a brand new pre registered van also saved me a few hundred pounds. The process involving online forms and setting up the van delivery was effortless.The delivery driver was a very pleasant person as well he walked round the van with me as we done the handover. I will be back for another van soon.
Thanks, Geoff Davis. Davis Couriers Ltd.
September 21, 2023
Unprompted review
Reply from Vanzone
Morning Geoff, It was lovely to read your kind words thank you so much for leaving us a 5-star review. We appreciate you sharing your experience with us.
We are glad we were able to provide and deliver a service you were happy with.
We hope to deal with you again in the future.
I will ensure your kind words are relayed to our team, especially Jay and Christine.
Many thanks ,
All the team at Vanzone
Nothing but excellent service from the…
Nothing but excellent service from the Vanzone staff.
Informative and kept communication throughout the whole process.
From enquiry to delivery.
a1 services love the van orderd one from main dealer and got mesesed about so canceled van from ford ater a 3 mounth wait orderd from van zone van with me just over a week cant fault this company one bit will be back soon thanks every one
September 4, 2023
Unprompted review
Reply from Vanzone
Hello Ian, Thank you for leaving us a 5-star review. We appreciate you sharing your experience with us.
We are glad we were able to provide and deliver a service you were happy with.
We hope to deal with you again in the future.
Thanks alot,
Vanzone
First Class Service
From the first conversation with James then Lloyd both helped and advised in obtaining a new Peugeot E-Partner, moving on to Sam and Emily with sorting out the paper work excellent hassle free and kept up to date with progress throughout.
thank you
Iwan
September 21, 2023
Unprompted review
Reply from Vanzone
Hello Iwan, Thank you for leaving us a 5-star review. We appreciate you sharing your experience with us.
We are glad we were able to provide and deliver a service you were happy with.
We hope to deal with you again in the future.
I will ensure your kind words are relayed to our team, especially James, Lloyd, Emily and Sam
Thanks
Vanzone
Vauxhall comboFrom the minute I purchased my Van…
From the minute I purchased my Van everything was quick and simple the paperwork side was straight forward the delivery was very good thanks to the team.
September 19, 2023
Unprompted review
Reply from Vanzone
Thank you Raymond for leaving us a 5-star review. We appreciate you sharing your experience with us.
We are glad we were able to provide and deliver a service you were happy with.
We hope to deal with you again in the future.
I will ensure your kind words are relayed to our team.
Thanks
Vanzone
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Thank you for a great experience…
Thank you for a great experience Vanzone! I recently purchased a new van and the service was excellent. Emily kept me informed every step of the way and was a pleasure to deal with. I will definetly be buying my next van through you!
August 15, 2023
Unprompted review
Reply from Vanzone
Hello Stephanie, Thank you for leaving us a 5-star review. We appreciate you sharing your experience with us.
We are glad we were able to provide and deliver a service you were happy with.
We hope to deal with you again in the future.
I will ensure your kind words are relayed to our team, especially Emily.
Thanks alot,
Vanzone
Excellent service Competitive pricing…
Excellent service Competitive pricing Ex stock delivery plus first rate delivery
What more could you ask for?
September 13, 2023
Unprompted review
Reply from Vanzone
Hello, Thank you for taking the time to leave us a 5-star review. I will endeavour to pass your kind words back to our team.
We really appreciate your business and we hope to deal with you again in the future.
Kind Regards,
Vanzone
Had a fabulous experience with…
Had a fabulous experience with 'Vanzone' recently. Chris and the team were wonderful right the way throughout the process and the van was delivered on the day they stated.
September 1, 2023
Unprompted review
Reply from Vanzone
Hi Jamie, Thank you for taking the time to leave us a 5-star review. I will endeavour to pass your kind words back to our team, especially Chris.
We really appreciate your business and we hope to deal with you again in the future.
Kind Regards,
Vanzone
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