i was a little but concerned as always when i purchase something on line i didn't need to be the whole process was effortless thanks van zone definitely recommend
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See what reviewers are saying
Can not fault Vanzone. Purchased a number of vans a few years ago and had no problems. Purchased several vans again recently with Sam at Vanzone, the service the price and help was impeccable, The... See more
Company replied
Nothing but excellent service from the Vanzone staff. Informative and kept communication throughout the whole process. From enquiry to delivery. a1 services love the van orderd one from main dealer... See more
Company replied
Excellent service from initial enquiry to delivery of vehicle. Easy paperwork for the finance, deposit paid and vehicle delivered within 2 weeks. Kept fully informed throughout. Sales team were very h... See more
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Company details
Written by the company
Having been in the motor industry for many years, one thing we have learned is that it is not a particularly pleasant environment for the customer. A recent consumer survey showed that the motor industry was one from bottom of a long list when it came to trustworthiness. Our main focus now is to provide an outstanding service to our customers right from the initial enquiry through to delivery and beyond, outstanding Customer service is vital. Vanzone offers the best van lease deals & van deals in the UK. We offer a price promise guarantee with free delivery anywhere in the UK. Low monthly repayments with dealer warranties on all van deals. We offer free quotes and the best van deals.
Contact info
37-39 Holton Road, CF63 4HB, Barry, United Kingdom
- 02922744401
- sales@vanzone.co.uk
- vanzone.co.uk
4.6
Excellent
209 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really happy with the service I…
Really happy with the service I received.
Great contact throughout. Highly recommend.
May 3, 2022
Unprompted review
Reply from Vanzone
Hi Julie,
Thank you for your review! We're really glad to hear how satisfied you are. If you need anything at all in the future, please don't hesitate to contact us!
Best regards,
Vanzone
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Great experience and would use again.
Ordered a Fiat Fiorino van for my son from Vanzone late Jannuary for delivery after March 1st. Everyone I've dealt with from Steve in sales to Cath in Customer Service and in particular Marie in Customer Service have been helpful, honest, polite and appear to be genuinely concerned at offering an outstanding level of service. The van was delayed by a few weeks but my son was thrilled when the van arrived at his home yesterday even with half a tankful of diesel, and a helpful driver. I would have no hesitation in recommending them and incidentally we were given an 'outstanding price'. It was a pleasure dealing with everyone. I have bought many new cars over the years and rate the experience with Vanzone as outstanding.
April 23, 2022
Unprompted review
Reply from Vanzone
Hi Kevin,
Thank you so much for your review, we really do our best to go above and beyond for each and every customer. It's wonderful to hear that you've noticed that!
If you need anything at all in the future, please don't hesitate to call.
Best regards,
Vanzone.
ordered a ford transit custom in…
ordered a ford transit custom in November for April delivery "22 plate" got called in jan to say good new your vans coming early in feb ask if it could be held tole march for the new plate tole would have to take it in feb so agreed called them a few time to check how it was going to get just wait to hear from suppliers called end of feb to get told your order is now back to April so called at the start of April to get told its cancelled wish I had spent the extra and just gone to ford and ordered it
April 16, 2022
Unprompted review
Reply from Vanzone
Hi David,
We share this frustration with you entirely, manufacturers are having wide scale issues themselves.
We have been dealing with them directly and sadly your van was one of the very few that has had the issues you have mentioned above.
Unfortunately, even if you had gone to the dealer directly it is most likely that you would have faced the same problem (but you would have paid A LOT more for the vehicle).
As it has been mentioned, we can offer alternative vehicles which will not face the problems you have spoken about, but other than that, is there anything else that you think we can do? We mean that sincerely.
We work hard to inform every customer of any updates on their vehicles, regrettably, given the supply problems resulting from the global van shortage, there are still some updates (thankfully, not often) which aren’t good.
Best regards,
Vanzone
Ordered October
Ordered October, put back 4 times then a call last month to say my van was mow allocated to me for delivery in April, phoned in April and they said manager will contact me and told me my ranger was cancelled because of Ford,I have contacted Ford and although things have changed for broker discounts that they were honouring existing orders, I complained to manager and all he done was send me a copy of my signature with the words to say that they have the right to cancel an order at any stage, so we can't but they can, even had the cheek to ask if I want to order another one ,someone probably about to be delivered mine for more money, worst company ever dealt with order at your peril.
April 6, 2022
Unprompted review
Reply from Vanzone
Hi Andrew,
Thanks for the review, we do understand that the current situation with Ford is very frustrating.
We would never sell a vehicle for more money to any other customer.
You have contacted Ford and they may tell you that they are honouring existing orders. But we can assure you that they are not.
We know of numerous other company’s customers having said the exact same thing.
This is an issue that is being faced nationwide by all brokers, it is not just a Vanzone issue.
We have given you a full refund and we offered you a discounted alternative.
With Ford having pulled your vehicle, there was nothing more that we could have done.
Is there anything that you feel we could have done better here?
Best regards,
Vanzone
Excellent company to deal with
Excellent company to deal with. I know there are supply problems and some people have had problems because of this but they had the van I bought waiting for me. The whole experience was easy. Communications were efficient, polite and accurate. N.
March 29, 2022
Unprompted review
Reply from Vanzone
Hello Nigel,
Thank you for your kind words and 5 star rating. We really appreciate it! We're glad that your experience was everything we wanted it to be.
If there is any way that we can help in the future, please don't hesitate to contact us.
Best regards,
Vanzone
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Great service thank you
March 21, 2022
Unprompted review
Reply from Vanzone
Hello Mr Ozturk,
Thank you for your review!
If you need anything at all in the future, please don’t hesitate to call.
Best regards,
Vanzone
3rd vehicle cancelled
I have now had 3 vans cancelled by Vanzone. On the last van I was told it had been received and would be delivered at the beginning of March I’ve now been told it’s not available anymore and my deposit will be refunded. As they obviously were supplied and I wasn’t even though I signed a contract and paid the deposit. The service I have received has been nothing short of very poor.
March 4, 2022
Unprompted review
Reply from Vanzone
Hi Keith,
We’re very sorry that this has happened.
The manufacturer had issues with their supply and pulled your vehicle from us. We never received your van, if we had you would be driving it right now. We don’t benefit in any way until a vehicle arrives at your door.
We’re aware that this is frustrating, trust us, we’re just as annoyed by this as you. We put a lot of time and effort into getting your van. We have lost out here too.
As soon as we found out about this situation, we offered you alternative solutions. As you didn’t want these, we refunded your money in full.
Please accept our sincere apologies, if you struggle to find a van elsewhere, you’re still welcome to take one of the alternative options that we have offered you (as long as they’re still available at the time, should you choose to go ahead).
Best regards,
Vanzone
Nightmare before Vanmas
Was having a nightmare before xmas trying to get a new van locally, Vanzone had sent me email that week & after sorting out costings, had new van delivered to my work within 6 weeks.
February 25, 2022
Unprompted review
Reply from Vanzone
Hi Graham,
Thank you for your review, I'm glad we could help solve your nightmare before Christmas haha!
If you need anything in the future please don't hesitate to call us.
Best regards,
Vanzone.
Amazing service and very helpful.
February 23, 2022
Unprompted review
Reply from Vanzone
Hello,
Thank you for your review! If you need anything at all, please don't hesitate to give us a call.
Best regards,
Vanzone
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Vanzone made things easy
Vanzone made things easy, price was decent happy with my 2 vans.
February 23, 2022
Unprompted review
Reply from Vanzone
Hi Rob,
Thank you for your review, we hope you enjoy your vans!
If you need anything at all, please don't hesitate to give us a call.
Best regards,
Vanzone
To me
To me, the real gauge of a company is how they act when under pressure, I was dealing with Jamie and he kept me up to date with what was going on. The whole world was having a meltdown so it was unfair to blame these guys for the global van shortage. I found them great to deal with and will definitely use them again.
Cheers gents
February 21, 2022
Unprompted review
Reply from Vanzone
Hello Damien,
Thank you for your review, and thank you for your understanding of the situation! It's been a pleasure to work with you, if you need anything at all in the future please just call.
Best regards,
Vanzone.
Steve has gone above and beyond with my…
Steve has gone above and beyond with my recent purchase from Vanzone, he listens to the customer and advises you on the best option going forward. Communication is excellent from him and the team, they have advised me that my van will be due sometime this month. I have no hesitation in recommending them and will continue to purchase from you in the future. Regards Dave
February 2, 2022
Unprompted review
Reply from Vanzone
Hello Dave,
Thank you for your review, it's great to hear how much we've been able to help.
We look forward to hearing how much you like your van!
Best regards,
Vanzone
I was a little put off by some negative…
I was a little put off by some negative reviews at first but I am so happy we went with vanzone.
They kept me updated and our van came on time.
Now all we have to do is convert it into a camper.
Looking forward to our adventures!
Thanks vanzone.
February 1, 2022
Unprompted review
Reply from Vanzone
Hello Wendy,
Thank you so much for your review, we hope your adventures are great fun!
If there is anything you need in the future, please don't hesitate to call!
Best regards,
Vanzone
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Do not buy from this company
Do not buy from this company! Ordered my new transit custom over 4 months ago with completed paperwork, deposit paid, contracts signed and a delivery slot for April! Just been told it’s either another 3 grand to go ahead with ordering it and to be put to the back of the build que with no build date or to cancell the order outright and have no new van! Total shambles of a company who just lie for months on end about the situation. It was only a month ago I had a call to confirm my April delivery and now they change their mind!
BEWARE!!!!!!!!
January 29, 2022
Unprompted review
Reply from Vanzone
Hello Luke,
We are very sorry that this has been the situation with your van, genuinely.
We’ve said it many, many times that we are not the ones who cancel orders, unfortunately, it’s completely out of our control – we sincerely believed that your van would be with you for your April order slot. As soon as we found out that wasn’t the case, we updated you immediately. It’s not what either of us wanted but it’s very important to us that we make you aware of all your options as soon as any change occurs.
We are outraged with what has happened. We have been in meetings with some of the large companies who are responsible for this and we’re doing everything we possibly can to minimise the impact this is having on our customers.
We are deeply sorry.
We understand that you may not want to, but should you need anything in the future, please give us a call and we will do everything we can to ensure you get a fantastic deal and excellent service.
Best regards,
Vanzone.
How can anyone with ANY common sense
How can anyone with ANY common sense - Blame Vanzone or any other dealer / supplier, for the vehicle manufacturers not being able to build the vehicles, due to a world wide microchip shortage!.
& Vehicle dealers / suppliers like Vanzone are the ones losing the most money..
As they only earn when they've sold a vehicle, its been paid for in full & Delivered to the customer.
I'm sure Vanzone & All other dealers & suppliers are more frustrated with lead times / delivery dates being put back, Than they're customers are..
As they're being told 1 date by the manufacturer's. Relaying that date to the customers- Then the manufacturer is changing the date & The dealer is blamed by the customer.. - Come on.. Bit of common sense..
When there was a fuel supply shortage - We didn't start blaming individual petrol stations for not being able to get fuel did we.?
- No petrol stations could get fuel, but they all said they'd hopefully have some in tomorrow & Didn't..
January 29, 2022
Unprompted review
Reply from Vanzone
Mr Jones, thank you, sincerely.
With your kind words, hopefully people will see more clearly what is actually happening in the van industry right now.
It’s been a tough time for us but we’re pushing ahead.
We have very recently had meetings with some of the big companies who have been taking vehicles from us, we’re doing everything we possibly can to minimise the impact this is having on our customers.
Again, we hugely appreciate your kind words.
If you should need anything at all, please don’t hesitate to call us.
Best regards,
Vanzone
Great new van
After struggling for months to get my hands on a new van, I came across vanzone and I couldn’t be happier . Unbelievably helpful and Fantastic people to deal with, they went above and beyond to suit all my needs and the van is everything I asked for .
Would 100% recommend vanzone to anyone that wants a new van .
January 17, 2022
Unprompted review
Reply from Vanzone
Hi Jonny,
Thank you for your review, it’s great to hear how happy you are with your van and our service!
If there’s anything we can help with in the future just give us a call.
Best regards,
Vanzone
Buying a new van from vanzone was made…
Buying a new van from vanzone was made so easy thanks to Gerard
Fantastic service so helpful can't thank him enough for all his help.
Many thanks
Rob IOM
December 9, 2021
Unprompted review
Reply from Vanzone
Thank you Rob for your kind and honest 5-Star Reveiw. We are pleased your experience was all we aim for.
All the Best,
Vanzone.
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Look elsewhere
I would like to echo the content of the 1* review from 22/11/21.
I dealt with Vanzone during this failed transaction and can say that Vanzone’s response to the review was not factual.
All well and good having the last word on Trustpilot and blaming global issues etc. etc. but maybe sometimes it’s better to just say sorry for the poor service you gave.
If they called back we would have expected to see your number in a missed call log on one of the charity’s mobiles. We were also never offered an alternative van.
How many other negative reviews have you added a nonsensical reply to?
Another endearing trait of Vanzone’s.
December 4, 2021
Reply from Vanzone
Hi Helen,
Everything we have said is factual. We have records of all the calls.
We refunded your deposit in full, with no issue nor delay.
We have tried to give you suitable alternative options but you seem to be more interested in leaving bad reviews than letting us help you.
(9 out of 10 reviews on your partner’s profile are negative, and now you have created a second profile in order to slander us, it appears that you don’t want support, just an argument).
We were MORE than willing to provide help and a resolution in these extremely difficult market conditions.
Thanks
Vanzone
Don’t risk it. Look elsewhere.
I ordered a van for our charity and got let down and couldn’t get our deposit back.
Poor from start to finish. 6 months shoddy service.
The customer service manager failed to call me back on more than one occasion; if the customer service manager can’t keep their word why should anyone else?
All very convenient when they don’t seem to want to refund your deposit.
What is the business model? Keep everyone’s deposit for as long as possible by ignoring them?
They’ll probably add a comment after this review but there is no excuse or reason for such extremely poor customer service. Don’t do it, look elsewhere.
November 22, 2021
Reply from Vanzone
Afternoon Mr Hay,
I feel we have a duty to reply, when your review is completely inaccurate and suggests that you have not received a refund.
The delay with your vehicle is a global supply issue that affects everyone and NOT just Vanzone. Once we found out about the delay from the Manufacturer, we called you straight away and offered you alternative vehicles, this was on the 8th November. We advised you then that your deposit was refundable.
After numerous calls from our customer service team, you called back on Friday 12th November and spoke to our Sales Manager. You informed him that instead of an alternative vehicle, you wished to have a refund.
Your deposit was refunded back to you in Full on Wednesday 17th November, and you were sent an email to confirm this.
I don’t understand what you think we achieve as a business by holding on to a deposit for as long as possible. We don’t make any profit from a transaction until the vehicle is delivered.
While we understand your frustration, we don’t feel that your review is in any way a fair reflection of what actually took place, and there is nothing more we could have done under the circumstances.
Businesses nationwide are struggling to get a steady supply of stock, it would be nice if sometimes this was recognised instead of simply leaving a bad review.
Kind regards,
Vanzone
Ordered a new van from Vanzone in…
Ordered a new van from Vanzone in September and was told they only had three available for delivery on the 15th of November as the price was so good we were happy to wait. Unfortunately due to Nissan delaying delivery Vanzone couldn’t meet the delivery date. Dan was very helpful offering and alternative or a refund of my deposit.
November 16, 2021
Unprompted review
Reply from Vanzone
Thanks very much for your kind words Paul.
All the Best,
Vanzone
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