Abigael demonstrated a high level of professionalism, and her feedback was exceptional. Our firm was mistakenly debited for a transfer made between our own accounts because the company had change... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I requested for a copy of MT103, and I got it within 24 hours. Abigael was very supportive, as she ensured I got the telex in a timely manner.
Company replied
Victoria was excellent. She understood the issue straightaway and formulated a plan. All good now and very many thanks for your help, very professional.
Company replied
I truly appreciate their prompt response to my query. Special thanks to Ashley, who has always been exceptionally helpful.
Company replied
Very slow. Each payment requires multiple follow ups and takes days when it should take hours.
Company replied
The overall service is good. But the approval process for new beneficiaries take more time (in my case more than a week) and that is very frustrating if you need to pay supplier invoices and want to... See more
Company replied
For anyone starting out and looking for a new business account my advice would be to stay away and stick with other business accounts that are more reputable and have been doing it for a longer time.... See more
Company replied
David wa very professional and very happy with the way the team handled my request
Company replied
We had a challeng with our Verto Account as we are still new with the account and trying to learn, navigate, to get the best out of it. Victoria, one of the Verto Customer Success Team, has bee... See more
Company replied
Quick convenient and very easy to use .Payments and receipts are fast and efficient!
Company replied
Hi, I would like to acknowledge the swift response from Victoria when we have issues that need resolve. She is performing her role as a customer support executive very well.
Company replied
Victoria has always been helpful - and I'm grateful to her. Quick and great with her assistance. Excellent service!
Company replied
I had a good customer experience with David . His quick response was top notch.
Company replied
Victoria was prompt and polite. She showed genuine interest in my query and made sure it was resolved
Company replied
Very easy, clear and transparent onboarding process. Shungu was on hand at each step of the process for any questions
Company replied
Victoria is very prompt with providing assistance and even just responding to mails. That is extremely helpful
Company replied
Smooth handling of the issue with a friendly and professional approach from Ashley.
Company replied
I reached out for a pending transaction which was actually causing a fuss, and almost immediately i got attended to which was really great for the flow of operations. This is a Job well done to Abi... See more
Company replied
Very helpful and fast to resolve the issue. Excellent assistance.
Company replied
Victoria from Verto was very responsive. I was actually amazed at the speed and accuracy of responses gotten.
Company replied
Victoria from the Customer Success Team was super helpful. It was great to do the KYCR is such a smooth way
Company replied
I would like to express my appreciation for the excellent support provided by your team. When I initially reached out, Frank responded promptly and advised that Ashley would follow up within two h... See more
Company replied
Swift and fast response. ALways available. Thank you Ashley
Company replied
I ve had the worst customer service experience with Vertex. I tried to open a business account with them, where i have a 3-year established business. They kept going back and forth with documents whic... See more
I would like to recognize the swift response from Ashley, who is in your Customer Success Team. She responded to each of my emails promptly and resolved the issues I had raised with so much ease.
Company replied
Aisha assisted with my recall request and she was fast about it
Company replied
Ashley responded timely and the resolution was quick
Company replied
The ease of use of the portal, its reliability and the intimate customer service.
Company replied
Experience was superb and the issue was handled with promptness by Victoria.
Company replied
Ashley and support team has been helpful. The experience in general has been Great, First and thorough.
Company replied
Ashley followed up well. Till task completion. Was patient as well as it took time to align for the call Thank you
Company replied
I got a fast and effective response from Victoria and I really appreciate her eagerness to help me.
Company replied
I had a quick and timely response from Victoria, superb.
Company replied
David was able to follow up on a naira transfer i did yesterday and I got the value this morning
Company replied
Ashleys diagnosis and preferred solution was spot on.
Company replied
Previously it was a good EMI for my company. Around a year ago it started to change, questioning any small payment made - either to contractor or to/from a company. With stupid questions up to - how d... See more
Company replied
Ashley was v good in addresing our requirements
Company replied
We use Verto to pay our suppliers in Europe, and it has been hitch-free and seamless so far. The sales reps & business dev team members are very helpful and formal. Verto onboarding is very strict, b... See more
Company replied
I got a payment issue via Verto debit card and logged a complaint. My issue got recrified without much stress.
Company replied
Great support from Ashley. She/He povided swift and clear feedback. My problem is resolved.
Company replied
It is great and they are supportive always.
Company replied
Prompt response from Ashley
Company replied
Ashley did very well with prompt feedback. This is encouraging. Regards
Company replied
Ashley, part of the customer care team, was very helpful
Company replied
Their app is not working with some transactions and made mistake. The service to give solution horrible .. they just wait other banks to solve a problem that is theirs... And the the kind of transacti... See more
Company replied
Special thanks to David, he helped resolved the issue without much back and forth. Verto is one reliable company.
Company replied
I was happy that it was resolved
Company replied
Stay far away from this company, you want you money tied up and unable to withdraw, then my all means use them, a client paid via credit card, almost 49 days and I'm still fighting to get my funds fro... See more
Company replied
Dont send money on this platform. Performed several transfers to ivory coast and cameroon recipieints, transfer was incomplete although showing as complete on the platform. Customer service takes... See more
It's very simple to create the beneficiary. The process of converting your local currency to a foreign currency is also seamless. I recommend Verto. Customer service is also top-notch.
Company replied
Good response time and willingness to help.
Company replied
We’ve been using VertoFX for over a year and we’re genuinely very happy with it. Transfers are fast, the platform is fully digital, and their customer service replies quickly whenever we need help. Da... See more
Company replied
Ease of exchanging Naira for other currencies
Company replied
Company details
Written by the company
Global cross-border B2B payments solution that helps businesses send money to anyone, anywhere. Effortlessly accept payments, streamline payouts, manage global expenses, automate financial tasks, and grow revenue.
Contact info
United Kingdom
- verto.co
4.6
Excellent
812 reviews
Replied to 80% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ease of exchanging Naira for other…
Ease of exchanging Naira for other currencies
February 10, 2026
Unprompted review
Reply from Verto
Hi Edith, thank you for the feedback! We’ve worked hard to streamline the process of exchanging Naira for global currencies, so it’s great to hear you found it easy to use. Our goal is to provide the most efficient and transparent exchange experience for our clients. We appreciate your support!
The Verto Team
Outstanding customer service from Victoria at VertoFX
We had an issue where our funds were not remitted into our wallet, and understandably it was quite stressful. Victoria stepped in and handled the situation exceptionally well.
She was responsive, professional, and proactive throughout the process, kept us informed at every stage, and ensured the issue was resolved as quickly as possible. Her customer service made a real difference and restored confidence during what could have been a very frustrating experience.
Big thanks to Victoria for the support. Highly appreciated.
February 9, 2026
Unprompted review
Reply from Verto
Hi Ayo, thank you for being so open about your experience. We completely understand how stressful it can be when funds aren't where you expect them, and we sincerely appreciate your patience. We are delighted to hear that Victoria stepped in and provided the proactive, professional support you deserved. Restoring your confidence is our top priority, and we’ll be sure to celebrate this win with Victoria. Thank you for choosing Verto!
The Verto Team
Smooth handling of the issue with a…
Smooth handling of the issue with a friendly and professional approach from Ashley.
February 9, 2026
Unprompted review
Reply from Verto
Hi Agnieszka,
Thank you for the wonderful feedback! We’re so glad to hear that Ashley was able to resolve your issue with such a friendly and professional touch. We believe that even when challenges arise, the experience should be smooth and supportive. I’ll make sure Ashley sees your kind words!
The Verto Team
Verto Customer Service Experience
Quick feedback and staff who are rwady to help
February 10, 2026
Unprompted review
Reply from Verto
Hi Pauline,
Thank you for the shout-out! We know that in the world of finance, timing is everything—so we make it a priority to be quick and ready to help. We really appreciate the feedback and are glad our team could support you!
The Verto Team
Ashley has been extremely helpful…
Ashley has been extremely helpful throughout the process. She assisted me thoroughly with the statements, and her guidance was clear, detailed, and easy to follow. The team at Verto was also very responsive and answered my queries promptly. Overall, I had a very positive experience and truly appreciate the support provided.
February 4, 2026
Unprompted review
Reply from Verto
Hi Darina,
Thank you so much for this wonderful feedback! We’re delighted to hear that Ashley provided the clear and detailed guidance you needed to navigate your statements. We take great pride in our approach to support, and it’s great to know the wider team was just as responsive. We truly appreciate your partnership and are here whenever you need us!
The Verto Team
Verto bank just works.
Verto is super easy to deal with and the customer dashboard is really easy to understand and navigate.
February 5, 2026
Unprompted review
Reply from Verto
Hi Shaun,
Thank you for the feedback! We believe that managing global finances shouldn't be complicated, so we're thrilled to hear you're finding the dashboard intuitive and easy to navigate. Our goal is to keep you in control of your transactions with total clarity. Thanks for choosing Verto!
The Verto Team
Experience has been wonderful
Experience has been wonderful. Easy to use app and fast transactions. It has been great using your service.
February 4, 2026
Unprompted review
Reply from Verto
Hi Stella, thank you for the kind words! We’re thrilled to hear that you’re enjoying the app’s interface and finding the transaction speed to your liking. Our goal is to make your experience as seamless as possible, and it’s great to know we’re hitting the mark. Thanks for choosing Verto!
The Verto Team
Delightful experience using Vertofx.com
The ease of use of the portal, its reliability and the intimate customer service.
November 26, 2025
Unprompted review
Reply from Verto
Hi Bondo, thank you so much for the wonderful feedback! We’re delighted that you’re finding the portal easy to navigate and reliable. We take great pride in our 'intimate' approach to customer service, so knowing you felt well-cared for truly makes our day. We're happy to have you with us!
The Verto Team
Ease of transaction
Seamless process to convert and make payment in any currency.
January 29, 2026
Unprompted review
Reply from Verto
Hi Vincent, thank you for the feedback! We designed our platform to take the stress out of international payments, so we’re thrilled to hear that the conversion and payment process has been seamless for you. We appreciate your trust in our global service!
The Verto Team
Thank you for your help & assistance…
Thank you for your help & assistance Ashley. Appreciate it.
January 29, 2026
Unprompted review
Reply from Verto
Hi Gladys, thank you so much for the shout-out! We’ll be sure to pass your kind words along to Ashley—she’s a vital part of our team and always goes the extra mile. We’re glad she could help you out. Thanks for choosing us!
The Verto Team
VertoFx has been honest in its dealings…
VertoFx has been honest in its dealings and processing of its clients' transactions.
- Top-notch in daily information on changes in rates.(Thanks to MikO, the 1st person that guided me on using the Vertofx platform, thanks to Charlie and Victoria in Nigeria)
- Seamless and friendly VertoFx platform
- The compliant team is good (Thanks to Ashley from Verto, she has always been helpful.
January 29, 2026
Unprompted review
Reply from Verto
Hi Olusegun,
Thank you so much for this incredible feedback! We are honored by your trust in our transparency and honesty—values we hold at the core of everything we do at Verto.
I’ll be sure to share your special thanks with Miko, Charlie, Victoria, and Ashley. They will be thrilled to know their guidance and support made such a positive impact on your experience. We’re glad the platform and our daily rate updates are helping you stay ahead. We look forward to continuing to support your business!
The Verto Team
Reply from Verto
Hi Phil,
Thank you for sharing your experience! We’re so glad to hear that Ashley was able to help you out. Our Customer Support team strives to help as much as possible, and I’ll be sure to pass your kind words along to her. We appreciate your support!
The Verto Team
We had a challeng with our Verto…
We had a challeng with our Verto Account as we are still new with the account and trying to learn, navigate, to get the best out of it.
Victoria, one of the Verto Customer Success Team, has been kind and warm enough to assist us, Silensec Limited Company, get the best of out of the platform, in regards to exchanging the currency from TZS to USD so that we can pay our suppliers.
Thank you very much for the kind and honest services you guys are offering. Keep at it!
January 26, 2026
Unprompted review
Reply from Verto
Hi Hemstone,
Thank you for the kind words! We understand that navigating a new platform can be a learning curve, and we are so happy that Victoria was there to provide a warm and helpful introduction to Verto. It’s great to hear she successfully assisted you with your TZS to USD exchange for your suppliers. We are committed to providing honest, high-quality service, and we look forward to growing alongside your company!
The Verto Team
Verto has solved our biggest painpoint…
Verto has solved our biggest painpoint at AIfluence in disbursing and collecting payments globally. from using 12 diffferent payment partners to one, they've truly made payments seamless and life that much simpler.
January 26, 2026
Unprompted review
Reply from Verto
Hi Nelson,
Thank you for sharing this! Helping companies like yours consolidate their global payments into a single, seamless workflow is exactly why we built Verto. Reducing 12 different payment partners down to one is a huge win for operational efficiency, and we are thrilled to be the partner that made your life simpler. We look forward to continuing to support your global growth!
The Verto Team
I had a quick and timely response from…
I had a quick and timely response from Victoria, superb.
January 19, 2026
Unprompted review
Reply from Verto
Hi Dennis,
Thank you for the wonderful feedback! We know how important speed is in the world of payments, and we’re thrilled that Victoria provided a quick and timely response for you. We’ll be sure to share your 'superb' rating with her!
The Verto Team
Victoria was incredibly helpful as…
Victoria was incredibly helpful as always
January 13, 2026
Unprompted review
Reply from Verto
Hi Nick,
Thank you for your feedback. It is great to see Victoria being recognised for her continued support. We aim to provide reliable and helpful service with every interaction, and we're so pleased she has consistently met that mark for you. Thank you for your continued trust in Verto.
The Verto Team
Seamless transaction all the way
For the first time, i used the verto service to transfer funds to china and it was a fully seamless experience
January 12, 2026
Unprompted review
Reply from Verto
Hi Adeshina,
Thank you for choosing Verto for your transfer to China. Providing a seamless experience for complex corridors is what we do best, and we are pleased that we met your expectations on your very first try. We appreciate the positive feedback and look forward to being your go-to partner for global payments.
The Verto Team
Victoria is very prompt with providing…
Victoria is very prompt with providing assistance and even just responding to mails. That is extremely helpful
January 7, 2026
Unprompted review
Reply from Verto
Hi Sandra,
Thank you for the fantastic feedback! We know that in global payments, time is of the essence, so we’re thrilled to hear that Victoria’s promptness has been extremely helpful to you. Even a quick acknowledgment can make a big difference, and we’re glad she’s delivering that 'superb' support. We’ll be sure to share this with her!
The Verto Team
Awesome support from Ashley
Ashleys diagnosis and preferred solution was spot on.
January 6, 2026
Unprompted review
Reply from Verto
Hi Gimba,
Thank you for the feedback! We are thrilled to hear that Ashley’s diagnosis of the situation was spot on. Our team strives to be more than just support—we aim to be problem-solvers who provide the right solutions for your business. We’ll be sure to pass your praise along to her!
The Verto Team
Would 100% recommend, as someone who has used a number of other remittsnce platforms
After my previous remittance platform went down, I discovered and started using Verto, and I have to say, I've been pleasantly surprised. They are very professional and regulated, but once onboarded, their rates are very competitive and their customer service is top-notch. Would 100% recommend.
December 19, 2025
Unprompted review
Reply from Verto
Hi Ben,
Thank you for the 100% recommendation! We understand that trust is everything in this industry, especially when moving from another platform. We take our status as a regulated and professional provider very seriously, and we’re so glad you’ve found our rates and support to be 'top-notch' now that you are on board. Welcome to Verto!
The Verto Team
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