Viaggiare Rent Reviews 

Extremely disappointing experience with Viaggiare Rent at Bari Airport.

Our group had 4 separate reservations, 4 separate vouchers, 4 different reservation numbers and 4 different drivers.

Upon arrival, we were informed that all reservations had been cancelled because their system incorrectly showed them under the same name. We were then told that the vehicles were no longer available.

When I explained that I had valid vouchers and confirmation emails, the supervisor (on speakerphone) was extremely rude, accused me of being confused and even suggested that my vouchers were fake.

To make matters worse, we were told that if we still wanted vehicles, we would have to pay more because the original rates were no longer available. In other words, we were asked to pay extra to fix a mistake that was entirely theirs.

Only after showing the original confirmation email from Viaggiare head office did another manager finally recognise the error and instruct the office to honour the reservations at the agreed price.

The result? More than 2 hours waiting at the airport while staff tried to find replacement vehicles because the cars we had booked were no longer available.

Some members of our group are elderly and have physical difficulties, yet they were left waiting for hours with little information and no meaningful assistance.

Mistakes can happen. What is unacceptable is the way customers are treated when those mistakes occur.

Very poor organisation, very poor communication and a shocking level of customer service.

I contacted the company directly to give them the opportunity to explain what happened, but I have received no response.

I cannot recommend this company based on our experience.

I’ve rented all over the world with large and small firms. THIS WAS BY FAR THE WORST EXPERIENCE. We waited TWO HOURS IN THE SUN in the queue for the counter at Catania only to be told there was no car available for another 30minutes!!
AVOID AVOID AVOID

Such an awful company - they lie and trick you when collecting your car- charge you extra money and shout at you when you complain. AVOID!!!!!!!

Everything ok, i recommend

Great service

I rent a car at Roma Fiumicino on April 2026. They had just changed the pick up location without any communication. There were on the voucher and at the airport the sign of viaggiare rent to a tower but there was noone there. They moved to another tower without notice. When arrived a the tower written on the voucher, at the right time I made several calls to viaggiare rent but noone answered. I had to wait 1 hour and ask to other car rentals to reach the new place. At the viaggiare rent desk, the employees said that they were simply to enganged with other client to bother to respond at my several calls. The staff was surely not well trained and also not kind at all. I don't recommend this agency and for sure i will not book again with them.

If I could give this company a zero , I would. Horrific rental experience at Verona last summer. My husband and I arrived with our two young children all excited to collect car hire at the Viaggiare Rental desk and firstly we waited in a queue with all the other holiday makers. Eventually a young lady appeared from behind the counter and then what amazed us was that all the families and couples that were there were all refused car hire saying that they booked incorrectly and when it came to our turn, the lady at the desk said we were booked on the wrong date. After much arguement, she later said ok, she was wrong, then refused our credit card sating it had not enough validity on it. I think only one group were successful with their booking. We went accross the hall to another car hire company and they could not have been more helpful , so I would advise everyone to not book with Viaggiare rental as they never even gave us our booking deposit back. Horrible start to a holiday

The most shocking and dishonest company in the business. The car was filthy inside and out. I’d paid to have the car kept in a secure locked car park to keep it safe whilst in Poland. When I returned I received an email saying there is damage to the rear bumper. I hadn’t noticed this, but it’s obviously been caused by placing things in the boot. I didn’t use the boot once. The mark was obviously there and isn’t major. I had full insurances. I dropped the car back and posted the key in the letterbox in good faith they’d be honest. They know the car wasn’t clean when I took it, likely masking the mark they sent me. They then justified the situation by saying ‘I left it and walked off’. Their office was closed, I followed the instructions returning the key as requested. Don’t trust this company. They’ve literally no business ethics, and clearly thrive on fraudulent transactions. I’ll take it wherever it needs to go. I’m not being penalised for another persons damage. When I collected the vehicle there was a huge debate/argument with some previous customers, which although I couldn’t understand the details due to the language, I could sense the people before had a legitimate complaint about the situation. Krakow Poland. Keep it in mind people.

All clear and very well organized.

Extremely disappointing experience with Viaggiare. I had a confirmed reservation through Rentalcars.com and arrived only about one hour after the scheduled pickup time. Despite the minimal delay, the staff refused to provide the vehicle and offered no reasonable solution or flexibility.

What made the situation worse was the lack of customer service. Instead of trying to help, rebook, or offer an alternative vehicle, I was simply told that the reservation was no longer valid. A one-hour delay should not automatically result in a customer being left stranded, especially when the rental office is still open.

The policies may be written somewhere in the terms and conditions, but the way they were applied felt completely disproportionate and customer-unfriendly. If you are considering renting from Viaggiare, be aware that even a relatively small delay can result in losing your reservation with little or no assistance from staff.

Based on my experience, I would not rent from this company again and would strongly recommend looking at other rental providers with more reasonable customer service and flexibility.

Car is really new, we love it.
The workers were very kind and polite.
Thanks for everything
I recommend this rental car

Titti was so very helpful. Great service. Loved her can do approach and we thoroughly enjoyed the car.

Thank you for the understanding and we appreciate your good service and you have great empathy towards clients and you are very helpful.thanks!

Very friendly service. Good value. And we had a super time in Puglia!

We had some trouble at check-in with card expiring soon (totally our fault). The young guy at the desk was a complete professional for the whole check-in process, spoke great English and was patient while we caused a queue behind us and got ourselves sorted.

The car was great and returning was pretty straightforward.

We had pre booked our from Australia on picking the car we were told our card was a debit the card was a credit card it was not a debit card we then had to pay over $600 for a scam insurance we already had insurance and all the other poeple were scammed with this card fiasco.Another family had to call the police.

Smooth checkin, nice car, smooth return. I had my own separate insurance thru Autoeurope already. Rental companies would often like to offer/add their own insurance (as they clearly make a lot of money on insurance). But Viaggiare at Catania airport did fine. Same positive experience when I used them a while back at Bergamo airport