We were extremely satisfied with **VIPCars** and would highly recommend them. The booking process through the website was quick, easy, and straightforward. The price was excellent and, compa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got my email wrong during booking and I couldn't find my confirmation, I just had my credit card statement. They found my reservation via a live agent at midnight. I was so thankful
Company replied
Brilliant customer service. Unfortunately, I’d made a mistake when entering my details, but the live support team provided me with detailed assistance and helped me in a professional manner. I’ll defi... See more
Company replied
I needed help with changing my arrival time and had a chat with Eva. She was very pleasant and helpful and changed what I requested for me. The conversation with a human representative was very quick... See more
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Company details
- #7 of 19 best companies in Car Rental Agency
Written by the company
Big brands, lowest rental rates & convenient pick up centers providing the best car rental experience thus ending up with hundreds of happy customers every day!
About www.vipcars.com
Written by the company
- Trusted by thousands of customers
- VIP Cars is a trusted brand with thousands of customers and the numbers are growing. Renters feel safe and secured after booking through our website.
- Big Brands
- We bring together over 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Big Brands
We bring together 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- US Toll-free: +1-866-727-1191 ; UK:+44-208-196-9510
- support@vipcars.com
- vipcars.com
4.5
Excellent
77K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very good customer service
very good customer service, wrote my email wrong … they fixed it within seconds
August 10, 2026
Unprompted review
Reply from VIPCars.com
Dear Lazaros Doris,
Thank you so much for your kind words! We are thrilled to hear our team provided you with swift and helpful support.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Still waiting to have my money back
VIP Cars contact me, after my late review four days ago (i'll put a copy on the end), and Alex (supervisor, as he claimed) told that he was going to solve the problem, but nothing changed.
Still waiting to have access to my money.
Below is the original message:
"After an initial experience that wasn't very pleasant—since they tried to give us a car with only two opening front windows, one of which was broken—they switched us to a car in better condition, despite initially claiming they didn't have another one available. At the end of the rental, they quote a timeframe of three to four weeks to return the €2,500 deposit, with no guarantee that the four-week deadline will actually be met."
July 25, 2026
Unprompted review
Reply from VIPCars.com
Dear José Coimbra,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the inconvenience caused and understand your concern regarding the security deposit. Please be assured that our team is actively working on your case and has already reached out to you regarding the expected timeframe for the supplier to process the deposit refund.
There is no need to worry—we are here to support you and will continue to assist should you need any further help. We truly appreciate your patience and understanding.
Best Regards,
Namrita
Customer Experience Manager, VIPCars.com
It was a very disappointing experience
Very disappointing experience.
I booked an SUV through VIPCars, but Addcar (the car rental company) initially provided a much smaller car category instead. I contacted VIPCars immediately, and after they spoke with Addcar, I was offered a crossover as an alternative.
Unfortunately, Addcar then kept postponing the arrangement. Because of the continued delays, VIPCars advised me to cancel. After that, I was informed that there was no car available at all.
What disappointed me most was how VIPCars handled the situation afterwards. Instead of helping me find a reasonable solution, I felt they were indirectly suggesting that it was my fault for not accepting the car in the first place (the Small car )
In the end, I was left without a car for my holiday, despite having booked in advance and contacting VIPCars for help as soon as the problem started. To make matters worse, VIPCars did not refund me, even though I ended up without the vehicle I had booked.
I find it very disappointing to pay for a booking, not receive the agreed car category, follow the advice given by the booking company, end up with no car at all, and then not receive a refund.
Based on my experience, I would advise other customers to be very cautious when booking through VIPCars. Make sure you confirm the exact vehicle category, availability, cancellation conditions, and refund policy before relying on the reservation. I expected VIPCars to support me when the supplier failed to provide the booked vehicle, but unfortunately I did not feel properly supported when it mattered most.
July 10, 2026
Unprompted review
Reply from VIPCars.com
Dear Customer,
We sincerely apologize for the issues you faced while booking and thank you for taking the time to share your feedback. We’re sorry to learn that your experience did not fully meet your expectations. Our team has already reached out to you with a resolution and support.
Your comments are important to us and will certainly be reviewed internally as we continuously work to improve our services. We truly appreciate your input and hope to have the opportunity to provide you with an even better experience in the future.
Best Regards,
Namrita
Customer Experience Manager, VIPCars.com
Thank you for your help it was very…
Thank you for your help it was very helpful you very kind
August 10, 2026
Unprompted review
Reply from VIPCars.com
Dear Muhammad Hussein,
Thank you so much for your kind words! We are delighted to hear you had such a positive and helpful experience with us. Providing excellent service is always our top priority, and your feedback truly motivates our team.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Graham,
Thank you for your wonderful feedback! We are delighted to hear you found our service simple and easy to use. We appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Unreliable Platform
I would strongly advise people to think twice before booking through VIPCars.
The main issue is that VIPCars works with local car rental suppliers that, in my experience, are clearly not reliable. After returning the rental car, I was supposed to receive my €500 security deposit back, but this money has still not been returned.
I contacted VIPCars several times about this. Unfortunately, instead of actually solving the problem, they keep telling me that the case has been escalated to the supplier and that they are waiting for a response. Meanwhile, the supplier is not providing a solution and my €500 is still outstanding.
What I find particularly disappointing is that VIPCars seems to wash its hands of the situation by referring everything back to the supplier. As the company through which I made the booking, I expected VIPCars to take responsibility and help recover my money. So far, they have done very little to actually resolve the issue.
The fact that VIPCars works with suppliers that can hold customers' money without providing a proper resolution is extremely concerning.
I would therefore not recommend booking through VIPCars. If something goes wrong, don't expect VIPCars to take responsibility or make much effort to get your money back.
June 11, 2026
Unprompted review
Reply from VIPCars.com
Dear Stefan de bruin,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the experience you had and particularly regret the delay from the supplier's end. We understand how frustrating it can be to wait for an update.
Please be assured that our team is actively working on your case and following up to get the matter resolved as soon as possible. Your feedback is extremely valuable to us and has been noted as we continue to improve our services and overall customer experience.
Thank you for your patience and understanding.
Best Regards,
Namrita
Customer Experience Manager, VIPCars.com
Reply from VIPCars.com
Dear Zekeriye Hazirbulan,
Thank you very much for your positive feedback! We are delighted to know that everything was satisfactory during your experience with us.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Jacqueline Batcheler,
Thank you for your wonderful feedback! We're delighted to hear you found the booking process great and easy. We appreciate you choosing VIPCars and look forward to assisting you again.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
very good very easy very fast
August 10, 2026
Reply from VIPCars.com
Dear Kamal Alshaikh,
Thank you for your fantastic feedback! We're so pleased to hear you had such a positive and efficient experience with our service.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Hamza Burhani,
Thank you so much for your positive feedback! We're delighted to hear you appreciate our pricing, collection, and site navigation. We look forward to assisting you again soon.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
All information was accessible
All information was accessible. The choice of vehicle to meet our needs was excellent and what made it even better is that we are able to pick up in Auckland, drive down to Wellington, take the ferry and continue on to Christchurch. Thank you for making the booking so easy, and affordable.
August 10, 2026
Reply from VIPCars.com
Dear Con Vicissitude,
Thank you for your wonderful feedback! We are delighted to hear you found our booking process easy, the vehicle choice excellent for your extensive travel plans, and our services affordable.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
High flexibility, high satisfaction.
My experience with VIP Cars has been very positive so far. Even when we had to make a change to our booking, the customer service team supported us very well.
The employee who assisted us was very professional and helpful. We are very satisfied with the service.
August 10, 2026
Unprompted review
Reply from VIPCars.com
Dear René P.,
Thank you so much for your glowing review! We are absolutely delighted to learn of your very positive experience and the excellent support you received from our professional customer service team, especially during your booking modification. It's wonderful to know you are so satisfied with our service.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
All went through smoothly
All went through smoothly. I presume picking up the car will be just as smooth.
August 10, 2026
Reply from VIPCars.com
Dear Anthony Grennell,
Thank you for your kind feedback regarding your smooth experience. We're delighted to know everything went well and are confident your car collection will be just as seamless.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
i can npt speaking eglish well
August 10, 2026
Reply from VIPCars.com
Dear Customer,
Thank you for taking the time to share your feedback with us.
We appreciate you choosing VIPCars.com and taking the time to share your experience. Your feedback is important to us and helps us continue to improve our services and customer experience.
We hope to have the opportunity to assist you again in the future.
Best Regards,
Namrita
Customer Experience Manager, VIPCars.com
Easy to book.
August 9, 2026
Reply from VIPCars.com
Dear Mario Mastrocola,
Thank you for your wonderful feedback! We're so pleased to know you found the booking process easy and convenient. We appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Dalia,
We are absolutely thrilled to receive your kind words and are so grateful for your long-standing loyalty. It's truly a pleasure to serve you.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear MJV,
Thank you for your kind feedback! We're delighted to hear you had an efficient experience with us. We appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
quick and simple decision process
August 9, 2026
Reply from VIPCars.com
Dear Anthony,
Thank you for your kind feedback! We are delighted to hear you found our decision process straightforward and efficient.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Had a lovely experience with customer…
Had a lovely experience with customer service - she went above and beyond to help us with a booking and took all the stress out of the situation.
August 9, 2026
Unprompted review
Reply from VIPCars.com
Dear A Westley,
Thank you so much for sharing your wonderful feedback! We are absolutely delighted to hear that our team provided an exceptional, stress-free experience for your booking. We truly appreciate your kind words.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Ease of finding/selecting auto
August 9, 2026
Reply from VIPCars.com
Dear Kathleen Johnson,
Thank you so much for your wonderful feedback! We're delighted to hear that you found our selection process to be so easy and straightforward. Your satisfaction is our top priority.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
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