VIPCars.com Reviews 

EXCELLENT, FAST

Booking was very fast,getting car at airport

Straightforward information, no hang-ups...

From pick up to drop off it was a great experience. I’ve hire many cars in the past but the Spanish crew in Marbella and Malaga were exceptional. Worth the money. Everything was prepared the cars were great and the drop off at the airport with the shuttle bus service put all our minds at rest. Thank you

Found the best price and booking was easy

Easy to understand and follow and easy to book.
Best prices.

I would like to thank the VIP Cars team for their professionalism and prompt assistance! The customer support is fast, clear, and truly helpful in resolving all rental-related queries. Very satisfied with the service and glad to recommend VIP Cars to anyone looking for a reliable rental partner.
Best regards,
Oleksandr
Reservation No.: G46254132

1 STAR — VIP Car Hire. A Masterclass in How NOT to Run a Car Hire Company

If you’re looking for a car-hire company that will give you the wrong car, ignore your messages, fail to fix problems, send five different people who apparently have no idea what the others are doing, and then make you pay for their agent being late — congratulations, you’ve found VIP Car Hire.

I was supposed to collect my car in Sharjah. The agent turned up 30 minutes late… with the wrong car.

Not the car I paid for. A smaller car.

But apparently that wasn’t enough. The agent was in such a rush to get the car out of the car park before the 15-minute free parking expired that we were basically rushed to the vehicle. Customer service clearly came second to avoiding a parking charge.

Once in the car, I discovered the Bluetooth and Apple CarPlay didn’t work.

I contacted them and asked for the car to be changed. I was told someone from the office would contact me the next day.

Spoiler alert: they didn’t.

Not the next day. Not the day after. Not at any point during the week.

I messaged every number I had for this company. Occasionally I’d get a response such as:

“Hello”

“How can we help?”

“Yes.”

And then… silence.

It was genuinely impressive. I’ve had better communication with automated parking machines.

So I spent the entire week in a smaller car than I paid for, with faulty Bluetooth/CarPlay, while repeatedly trying to get someone at VIP Car Hire to actually do their job.

Nothing.

No replacement vehicle.
No proper explanation.
No meaningful response.
No apology.
No solution.

Then came the day I had to return the car.

Suddenly, everyone wanted to collect it.

Five different people were messaging me, apparently all trying to arrange the collection. Unfortunately, they seemed to have forgotten the rather important part of the job where they communicate with each other.

Eventually, after I practically had to organise their own staff for them, they finally decided who was coming to collect the car.

And guess what?

The agent arrived 30 minutes late.

Again.

Because of his lateness, I then had to pay his exit/parking fees.

And was there an apology?
A thank you?
Any appreciation whatsoever?

Of course not.

At this point I honestly felt like I was participating in some sort of customer-service experiment to see how much incompetence one customer could tolerate before giving up.

VIP Car Hire managed to get almost everything wrong:

❌ Wrong car
❌ Smaller car than paid for
❌ Agent 30 minutes late for collection
❌ Faulty Bluetooth/CarPlay
❌ Promised replacement that never happened
❌ Office completely unresponsive
❌ Messages ignored or answered with pointless one-word replies
❌ Five people unable to coordinate a vehicle collection
❌ Collection agent 30 minutes late again
❌ I had to pay additional fees because of their lateness
❌ Zero accountability
❌ Zero appreciation
❌ Zero customer service

The only thing VIP about this company is apparently the VIP treatment they give themselves while the customer is left to deal with the consequences.

I’ve used car-hire companies in different countries and this was easily one of the worst experiences I’ve ever had.

If you value your time, money and sanity, I’d strongly recommend looking elsewhere.

VIP Car Hire — never again.

One star is honestly generous.

EASY BOOKING, but after 24 hours: still no voucher from the rental company.
So I had to call the rental company in Mauritius, and found out they have no car available. No message from VIPCars in the meantime.
In other words, easy booking, cheaper than other sites, but I booked nothing at the end. So I have to review my evaluation... and find another car somewhere else.

Amazing very good service

was easy. tks

⭐ 1/5 — Very disappointing experience

I rented a car through VIPCars.com and was told at the time of booking that my security deposit would be refunded within 21 business days.

Today, it has been 31 business days, and I still have not received my deposit.

I have contacted customer service and explained the situation, but despite their assurances, I am still waiting for my money. This is extremely frustrating and unacceptable, especially when I was specifically told that the refund would be completed within 21 business days.

I am writing this review to warn other customers. Please think carefully before booking through VIPCars.com and make sure you fully understand the deposit refund process and how long you may actually have to wait to get your money back.

I hope VIPCars resolves this issue and returns my deposit as soon as possible.

very good customer service, wrote my email wrong … they fixed it within seconds

VIP Cars contact me, after my late review four days ago (i'll put a copy on the end), and Alex (supervisor, as he claimed) told that he was going to solve the problem, but nothing changed.
Still waiting to have access to my money.
Below is the original message:
"After an initial experience that wasn't very pleasant—since they tried to give us a car with only two opening front windows, one of which was broken—they switched us to a car in better condition, despite initially claiming they didn't have another one available. At the end of the rental, they quote a timeframe of three to four weeks to return the €2,500 deposit, with no guarantee that the four-week deadline will actually be met."