vipgateway.co.uk Reviews 

4,900
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,673 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and professional while guiding them through every single step. People deeply appreciate the outstanding customer service, noting that representatives are highly responsive and answer all questions clearly. Consumers consistently highlight the smooth and efficient user experience, which makes the entire car leasing process entirely straightforward. Reviewers are especially impressed with the remarkably quick response times and constant progress updates provided throughout vehicle negotiations. Many buyers find the overall journey reliable and state they would gladly recommend the business to their family members.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpful, professional, and... See more

Service

People report high satisfaction with the service, highlighting professional, helpful, and transparent support... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, quick, and hassle-free leasing process.... See more

Response time

Users describe positive interactions with response time, frequently praising staff for being exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just arranged my first lease car with Bailey. He spent the time to explain the process and answered my (many) questions! When the original car is wanted wasn't available he managed to source quickly... See more

Rated 5 out of 5 stars

From my initial enquiry Ethan really listened to what was important to us and found us quotes very quickly and followed up with both emails and phone calls which was very appreciated as other leasing... See more

Rated 5 out of 5 stars

Relatively smooth transaction and both Cameron and Carlos (and the rest of the after sales team) have been fantastic. The time frames between completing the purchase to when the car was delivered were... See more

Rated 5 out of 5 stars

Ordered a car through VIP gateway, the service provided by Karl was fantastic. I’m also receiving my car a lot earlier than expected which I’m extremely happy about. Highly recommend using VIP gateway... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

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Replied to 89% of negative reviews

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4.9

All reviews

(4,900)

1,647 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication

Overall very easy. Super simple to get hold of on the phone, speaking straight to staff that know what you’re talking about and who you are. Joshua was great. Polite, did things quickly and on the ball.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Ethan and the After Sales Team were very good. It took a few weeks, but Ethan found me the car I wanted.
Great service.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Really helpful

Really helpful - and not pushy! Took into account my budget and type of vehicle I needed and came back really quickly with a comprehensive quote.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with VIP Gateway

I have been very happy with Bradley and he has handled all of my queries really efficiently and in a friendly way.
This is my first experience with VIP Gateway and it has been a very positive one.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

I requested a quote to lease a VW Taigo…

I requested a quote to lease a VW Taigo late on Friday afternoon. I was contacted by Noah - leasing broker who discussed my requirements. He provided me an updated quote and confirmed the vehicle had been secured by the Monday afternoon. Great service Noah, thanks for providing a friendly, thorough and professional service.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

My lease deal experience as been very…

My lease deal experience as been very positive, easy to understand and with the help of Shaz Latif he has answered any questions and concerns I had. Communication has been excellent just logged into the portal and watched the portal video. All very clear, concise and easy to understand. Waiting now for a date Which will be approx 10 days. Happy with the services would recommend to others.

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

A positive experience

Noah picked up our file part way through the process on behalf of an absent colleague, and was very knowledgeable and helpful, clearly explaining each step and keeping us informed. We would use this company again and happily recommend it.

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Leasing a car after many years of car ownership, I was a little anxious. I needn’t have been.
From the very first contact, Shaz talked me through the process in a friendly but professional manner answering my questions and easing my worries.
Starting on a Monday and with constant support from Shaz and the team, I quickly had two quotes available and by the Thursday had been approved for finance and had completed the order form for the car I had chosen.
A big thumbs up for Shaz and I would recommend VIP Gateway to anybody interested in going down the leasing route.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

This is the second time i have used VIP…

This is the second time i have used VIP gateway and Noah has been great. Hes been very helpful at sourcing the car we need within our timescales and budget and also very thorough and supportive with managing the process of exchange of our existing lease car. Would highly recommend.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

VIP Gateway provided an excellent…

VIP Gateway provided an excellent service from start to finish. Lauren Sanckson and the team have been incredibly helpful and attentive throughout the process. I’m very happy with my car and the overall service. I would highly recommend VIP Gateway!

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Very straightforward

Very straightforward and not pushy. Nikkita is excellent at keeping us up to date with how the lease request is progressing, no issues so far and would recommend.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

This is the second time of leasing from VIP

This is the second time of leasing a car with VIP service was very professional , Josh was very knowledgeable and kept us informed at every stage. Process was fairly straight forward with minimal fuss although I feel there was to much paperwork, Looking forward to receiving our new car within the next few weeks. Well done VIP gateway.

August 14, 2026
Unprompted review

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