vipgateway.co.uk Reviews 

4,886
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,673 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and professional while guiding them through every single step. People deeply appreciate the outstanding customer service, noting that representatives are highly responsive and answer all questions clearly. Consumers consistently highlight the smooth and efficient user experience, which makes the entire car leasing process entirely straightforward. Reviewers are especially impressed with the remarkably quick response times and constant progress updates provided throughout vehicle negotiations. Many buyers find the overall journey reliable and state they would gladly recommend the business to their family members.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpful, professional, and... See more

Service

People report high satisfaction with the service, highlighting professional, helpful, and transparent support... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, quick, and hassle-free leasing process.... See more

Response time

Users describe positive interactions with response time, frequently praising staff for being exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just arranged my first lease car with Bailey. He spent the time to explain the process and answered my (many) questions! When the original car is wanted wasn't available he managed to source quickly... See more

Rated 5 out of 5 stars

From my initial enquiry Ethan really listened to what was important to us and found us quotes very quickly and followed up with both emails and phone calls which was very appreciated as other leasing... See more

Rated 5 out of 5 stars

Relatively smooth transaction and both Cameron and Carlos (and the rest of the after sales team) have been fantastic. The time frames between completing the purchase to when the car was delivered were... See more

Rated 5 out of 5 stars

Ordered a car through VIP gateway, the service provided by Karl was fantastic. I’m also receiving my car a lot earlier than expected which I’m extremely happy about. Highly recommend using VIP gateway... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(4,886)

1,638 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Not leased a car before, Alyssa was great at guiding us through the journey and was very proactive and responsive throughout.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from VIP Ethan!

From my initial enquiry Ethan really listened to what was important to us and found us quotes very quickly and followed up with both emails and phone calls which was very appreciated as other leasing companies had not and one wrote back saying they were busy!! He was very transparent with all of his information and advice. Thanks Ethan 🐶

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

BYD sealion 7

The team from start to finish had been absolutely fantastic and very knowledgeable. We had a small issue once the order was placed but once the team had realised what had happened they all fot to work and ensured the vehicle was delivered when promised. Alyssa was fantastic in delivering what was promised and a pleasure to deal with.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Danica Woon

Excellent communication skills from Danica Woon from start to finish. Interpersonal skills are definately her key strength. Totally kept me updated throughout the whole process well done. An asset to your company. Thank you.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I have only had the car a week, but everything building up to this point was very professional and well managed. Steve Tranter was great to deal with - helpful, knowledgeable and supportive throughout the process. It's great to actually receive good customer service from a human and to be able to contact them directly and quickly with questions!

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great

Had the pleasure of dealing with Nathan , top guy super efficient and keeps you well informed of the process. Got my car ordered in one day! Fantastic service would recommend

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

5 star service

I dealt with Cash at VIP gateway and he was very helpful, polite, efficient and made the whole process very seamless! I would highly recommend Cash & use his services in the future!

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Patrick is amazing

Patrick is amazing. So helpful when I was struggling with technology. He was always friendly and polite and nothing was too much trouble for him.
I would give him 10 stars if I could.
Thank you Patrick

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Everything proceeded smoothly

Everything proceeded smoothly, and I was kept up to date at all stages - if my main contact Nikkita wasn’t available there seemed to be a wealth of colleagues available to move matters on.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

So far my experience has been amazing. Alyssa has been looking after me and she has been a joy to deal with. She has kept me well informed the whole way throughout the process making it a positive relaxed experience. Thank you Alyssa. I look forward to getting my car.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

We have used VIP gateway in the past…

We have used VIP gateway in the past hence our decision to use them again, we have recently acquired 4 vehicles via their consultant Alyssa Jones, she was very knowledge and listened to our requirements supplying a variety of quotes to consider,
she kept us informed at every stage.

Well done VIP gateway.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

I'm very impressed with the service

I'm very impressed with the service VIP Gateway provided.
Great communications from all the staff I dealt with (Luke Savage, Joshua Swan, Jonathan Miller, Carlos Garcia).
All my questions were answered, car sourced, and arrived as expected.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from Alyssa Jones

Outstanding service from Alyssa Jones! I wanted to order a lease car, and she made the entire process absolutely flawless. Alyssa ran me through every detail clearly, answered all my questions, and sorted everything out in no time. Fast, professional, and completely stress-free—I highly recommend VIP Gateway.

August 27, 2026
Unprompted review

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