I have contacted them about an order I was charged but never received. And their way of notifying me an order is processed does not give me enough time to respond. I’m thinking about canceling.
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See what reviewers are saying
I order my hormone combination and high vitality through them on a auto ship and realized I had more than I needed. So I emailed and left them know I needed to cancel my order and they were quick to r... See more
I ordered a product for $125.00. Never received it. I emailed twice with no response. No shipping notification.
I found exactly what I was looking for on the website and was pleased with the ordering process. Customer service is responsive in a timely manner. Unfortunately shipping is not what is stated on the... See more
Company details
- #149 of 160 best companies in Vitamin and Supplements Store
Contact info
United States
- vitaheals.com
2.9
Average
93 reviews
Replied to 14% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vital Heals is trustworthy
Vital Heals is trustworthy, consistent and offers great customer service!
May 5, 2023
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Very attentive with great…
Very attentive with great follow-through of their product. I was informing at all times of status
May 1, 2023
I love the product but customer service…
I love the product but customer service was sorely lacking.
I had a question about my order and had emailed them asking them to call me asap. I did get an email but the customer service representative totally disregarded my request to call and didn’t address my request at all.
March 27, 2023
Reply from Vitaheals
Hello Lori, I am so sorry that you have face such issue, it might be due to weekend holidays or the customer services people were busy. I just looked at your order and it was delivered on time, and I assue you that we will look into this to avoid such things going forward. Sincerely, Team VitaHeals.com
Received a high quality product at a…
Received a high quality product at a very reasonable price and in a timely manner. I am very satisfied 👍🏽
March 27, 2023
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Did not receive my item I purchased
Did not receive my item I purchased, I emailed and called company with no response. I would like to be refunded.
March 28, 2023
This company is terrible
This company is terrible. Don’t respond to most emails. Shipping takes way longer than their site says it will. Then they only sent 1 of the 2 items I ordered, but stated both were sent. Now trying to either get a refund for the unsent item or get it to actually be sent to me. Once again being very slow to respond to email this time too. Phone number gives a Verizon wireless auto-message like it’s a bad number or something. I buy supplements online all the time and have never had such a bad experience.
March 31, 2023
Unprompted review
My order has yet to ship and I haven't…
My order has yet to ship and I haven't gotten any notice of when it will. It's been a week!
March 23, 2023
Exactly what I ordered and I like…
Exactly what I ordered and I like buying the 2 pack of supplements.
January 27, 2023
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Good company to do business with.
My response is simple —- i like dealing with companies that do what they say they are going to do .
Fare price, good products and deliver it on time.
Thank you
January 30, 2023
What made my experience GREAT was u had…what I wanted at great price
What made my experience GREAT was u had the cheapest price for the product I ordered & I received my order in 3 days & didn’t pay extra for shipping!!! I will be back Thank you!!!
December 17, 2022
Well not much for me but
Well not much for me but, use it for dogs eyes and wow eyes clearing from cataracts.
June 14, 2022
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Ordered an item was emailed the…
Ordered an item was emailed the tracking information and after a week there was no update on it. Emailed them about and then kindly said they would send another package. After two weeks I still have no updates on my package. Was understanding the first time. Now getting extremely irritable!
June 12, 2022
Reply from Vitaheals
Dear Maggie, the replacement was shipped with expedited shipping, and the package was delivered, In/At Mailbox June 13, 2022 at 9:41 am.
We sent you the tracking information via email, please check.
We appreciate your business with us and your satisfaction is our top priority always!
Reply from Vitaheals
Dear Ann, Thank you so much for your valuable feedback! :)
Package never came
April 4, 2022
Reply from Vitaheals
Dear Mei, I am so sorry that you have not received your order. I did check the tracking and it seems the pacakge was lost at post office. We have issued a full refund to you.
We have also replied to you via email regarding this concern.
Please accept our sincere apologies for the inconvenience.
Great job Delivery was fast
March 5, 2022
Reply from Vitaheals
Thank you so much for your valuable feedback! :)
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Very quick service
Very quick service, good product, but I don’t like the “ complete your order in 5 minutes “ for an additional discount thing. If you are going to give me a discount, please just do so!
March 3, 2022
Reply from Vitaheals
Thank you so much for your valuable feedback! :)
Thankful
I have been taking lyzme-forte for 25 years. Recent availability had me worried! I was grateful Vitaheals had it in stock.
March 3, 2022
Reply from Vitaheals
Thank you so much for your valuable feedback! :)
The product had leaked about 1/3 cup
The product had leaked about 1/3 cup. It’s too expensive for that to happen!
Thank you for sending replacement product. Impressed with your customer service.
January 5, 2022
Reply from Vitaheals
Hi Loretta, I am so sorry you received the leaking bottle. If you could please contact us after delivery, we will definitely send you the replacement. We are going to ship you an 8 oz bottle asap, and you will receive the replacement tracking info in your email.
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