Vodacom Reviews 

I am shocked at the dishonesty of Vodacom. I had a dongle contract on my name from many years ago. I don't receive statements or have any info regarding this contract only to find out in 2025 that it was still on my name with a large outstanding amount to settle before I can cancel the contract.

We went in and it took a while to track it down - the email address was wrong and that's probably why I never received any statements. I paid the outstanding amount and was assured the contract was cancelled.

This was last year sometime.

Now end of March a debit order went off from my account again... And today, end of April, another one equivalent of four of five months' contract fees.

Come to find out they did not actually cancel my contract, they started a brand new one!!!! No statements, no warning, no attempted debit orders earlier in the year or end of last year..... Just out of the blue suddenly taking my money again. DON'T TRUST VODACOM WITH A DEBIT ORDER. I still don't know how to resolve this and it has cost me thousands by now.

Well, clearly Vodacom takes no notice of customer complaints by not responding. I want to add to the chorus of complaints against Vodacom Fibre. Just stay away. They failed to transfer my fibre, even though I had followed procedure for it. Then they had the audacity to keep taking my money for another 2 months. They are dishonest and don't have the slightest notion of customer care.

For 2 days no WI Fi they don't come back with up dates as promised ,don't give answers technicians don't reply useless if you ask me they not even on site when you ask !!!!!

Vodacom fibre is exceptionally frustrating. The service is bad. The debit orders bounce every month. I am extremely upset. I am paying up the arrears caused and changing providers. I WOULD NOT RECOOMED!

Stay away from Vodacom if you want a safe new number. They recycle numbers and you end up getting harassed by debt collectors and other companies for people who previously owned the number. Calls at all hours of the day and night, and just 2 weeks into the contract they refuse to help and force you to go to head office. Worst experience. Especially Vodacom at festival mall

Phoned vodacom wanted a early upgrade it's only dew next month rigth talked to the lady's asked for that favor they told me its fine did the upgrade already told my mother something beautiful is on its way for her only to find out a wrong line that was a cheap line is more expensive now and the line i wanted to upgrade was never done many years a client and you guys lied to me like I told you on hellopieter you will only hear bad things from me for this 2 years I need to pay and I can guarantee you nothing will happen to that lady who did that upgrade

I ordered a phone with Vodacom 6 days ago. I was advised that the phone would be delivered within 3 to 5 days. It's been 6 days, and the phone hasn't even been dispatched yet. Vodacom customer care staff are completely useless. Now I have to wait another 7 days. I'm cancelling my contract with that backwards company. They didn't even have the decency to tell me the bloody phone is out of stock!

I complaint about slow speeds. vodacom suggested to replace the router every time the service ticket would be closed as resolved I even suggested if i can buy the router on the last ticket that was made and they still can't fix the problem.

I have been with vodacom for 10 years I guess they really don't care about there contracts or people who have been there for long I have to get spam from the company I already sunlbscrive and pay every month wonderful and useless service and options. By the by network has been getting worse as I hardly get signel near where I use to.

I have been a loyal customer since 2000 and currently have five contracts with this company. Recently, I discovered several discrepancies in my account. I discussed these issues at length with a representative who assured me that an investigation would be launched and that I would receive a credit for the inconvenience I experienced. However, I have since called back three times and have been given the runaround. When I send an email, I receive a scripted response. As I mentioned to the representative I initially spoke with, I feel like I am being scammed by this organization. It is unacceptable, and I am prepared to take this further. Clearly, "Customer Care" is just a title with no real meaning.

Disappointing Experience with Back Orders at Vodacom

I am extremely disappointed with the service I have received from Vodacom regarding my recent order.

After placing my order, I was later informed that the item is on back order. What is frustrating is the lack of clear communication and transparency about how long the delay will take. As a customer, I expect to be informed upfront if a product is not readily available, rather than finding out after committing to the purchase.

The delays have caused major inconvenience, especially since there has been little to no proactive updates from Vodacom. I’ve had to follow up multiple times just to get basic information, which should not be the case.

Vodacom is known for being one of the leading service providers, but this experience does not reflect that standard. Better stock management and communication with customers are needed to avoid situations like this.

I hope Vodacom improves its processes to ensure customers are properly informed and not left waiting indefinitely without clarity.

I honestly don’t know whether to laugh or lose my mind at this point.

I’ve been waiting 3 weeks for my fibre installation, and somehow Vodacom manages to close my ticket every single time claiming it’s been “installed” — when in reality, the job is completely incomplete.

How do you mark something as done when it clearly isn’t? No communication, no accountability, and no sense of urgency. I’ve had to follow up over and over again, only to be met with the same recycled response and zero actual progress.

This is beyond poor service — it’s outright misleading. Closing tickets to make it look like work is being done while the customer is still sitting without fibre is unacceptable.

At this point, I’ve wasted weeks of my time chasing something that should have been sorted in a few days. If this is the level of service before installation is even complete, I can’t imagine what support will be like after.

Absolutely disappointing

Literally the worse Isp I have ever had. One week it works perfectly fine then next week it stops working. Like what is the point of having a service that you can't provide. If someone sells you a laptop and says for a whole week every month the laptop won't work, are you going to buy it? They should just stick to there contracts and stoo waiting people's time.

I am dissatisfied with this service provider Vodacom since i opened an account with them i have been having issues every new month. I would advise people not to take contracts with them especially online. I am so frustrated with their service

What an insult this network is, they messed up my contract and now can't revert or even have the decency to fix it. Now they bill me more and they have the worst trust index of them all!!!

THIS NETWORK SHOULD JUST CLOSE IT'S DOORS!!!!

Absolutely horrible, u want some 5g service using Vodacom? That will never happen in your life. Vodacom has one of the most horrible signal in all of services. Never choose Vodacom as a wifi or data because if u are stranded one day I'm telling you know Vodacom signal will not be with you.

Terrible service , their manager Mathapelo Smith has terrible service. Vodacom actually encourages you to go to the Ombudsman.

Purchased 2 phones. 1 phone had problems with the charging from day 1. Took the phone in. Over a month in for repairs and thrn thry say i damaged the phone so i must pay for the repairs. To all south africans - be very careful. Vodacom is useless, pathetic and a bunch of crooks. Stay away from them. Once the contract is signed, you shit in their eyes

Day 22 in March 2026 and Day 14 of this current episode of no Vodacom fibre service in my home.

3rd time Vodacom called to say they were coming to resolve the issue and 3rd time they did not come. 3rd time I waited for them all day.

This is the service standard that Vodacom offers in 2026.
Be careful trusting Vodacom with providing your fibre services.
You will regret like I am.

SR260318-139484

InStore branch wont let me return my contract phone I purchased 2 days ago , as it's not "faulty" however the terms and conditions say I can return a phone within 14 days if its undamaged etc, I'm just incredibly disappointed. ive been a consumer for years and when I need help im told sorry we can , yet your T & C says otherwise , I will never take out another contact with you guys