I'm still waiting on parcel it says it at new Zealand customs so rang them and give them tracking number they said it's not even the email I got said I have to pay 37% duty when u don't have to when i... See more
Volts
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See what reviewers are saying
We needed an alcohol for our wedding and comparing the prizes, Latvia was the cheapest only problem was the transport. Luckily Volts was replying and organised this part really well. The communication... See more
Company replied
Cancelled order were succesfully refund and there was no problems in communication with supplier. Supplier had problems with web pages which were hacked and that caused cancellation. But now everythin... See more
I haven't received my order and the website also not working, none of the contact service is working.
Tilaukseni ei saapunut koskaan ja…
Tilaukseni ei saapunut koskaan ja sähköposteihin ei vastata.
No I havent got my packed and its mon 13 september. Also I know my packed was never picked up because sender updated me all the time and last week I canselled my order because you never pick it up.
September 2, 2021
Reply from Volts
I will check today what happened with your order. I need to find it out to avoid similar problems in the future. I have no excuse at the moment.
Tracking worked greatly
Tracking worked greatly, also had the chance to change my shipping location to nearby post office.
August 11, 2021
Very fast shipping
August 8, 2021
Fast delivery
August 5, 2021
Good job and great value for money
Good job. I placed my order to SuperAlko Tallinn and bought delivery from Volts. After submitting the orders (Mon evening) it took nine days to arrive (next week Wed). I take out one star since I needed to follow up with customer service to get an answer to my non-acute question via WhatsApp.
After robust due diligence: Volts.ee has great transparent pricing and flexibility since they deliver small and euro pallets. I ordered a small (max 250kg) pallet and SuperAlko had packed my stuff properly. I will definitely use SuperAlko + Volts.ee combination in the future.
July 29, 2021
Unprompted review
Reply from Volts
Thank you! You should have received notification by email, but maybe it went to spam. Sometimes it happens, because these are automatic emails with tracking link and tracking numbers and sometimes servers do not like no-reply emails containing any links.
Very good and fast customer service
Very good and fast customer service. Items well packed and fast delivery.
July 7, 2021
Unprompted review
Reply from Volts
Thank you. This is nice to hear and we have done a lot of homework to improve our delivery system and customer service compared to month before.
Gave it all
At the start there was a bit of ambiguity about will the delivery get delivered in time. But tough there was a holiday in Estonia, Volts customer service managed to get the delivery to Helsinki in time!
Many thanks to the customer support who made the impossible possible :)
June 24, 2021
Unprompted review
Huonoa palvelua
Olen tilannut noudon tuotteille, mutta Volts ei nouda niitä eikä vastaa mihinkään viesteihin. Puhelinnumero oli virheellinen sivustolla ja nyt sitä ei ole siellä ollenkaan. En käytä palvelua enää ikinä!
Finally I got my delayed delivery home and it was safe and sound. The problem is that Volts has no customer service at all. I tried to contact them several times but got not any answer. Luckily the shop I had ordered my purchase was very helpful. They had my order prepared and ready in time and answered me every time. They also promised to keep products until they are fetched. Volts only answer to me is below and they try to blame shop and there is no reason for that at all. That’s only really bad customer service, I think.
June 14, 2021
Unprompted review
Reply from Volts
I am very sorry for the delay, but you have received the package. Yes, there are delays, but this is not only because of our bad work. Please understand we can deliver if we have something to deliver. If we don't get from shop products then this is not our fault. In shops it's a big mess with orders and everybody expecting once you have ordered delivery then everything is super good and you get the products immediately, but please understand we can deliver products immediately if we have something to deliver. For us to print out a label and stick on the box is very it takes just a minute to prepare the delivery. How can we pick up the order from a shop if order is not ready?
This is very easy for shop to blame us, but for us it tales less than 30 seconds to print out a label for the box or send by email to the shop and our courier comes to collect all ready boxes or pallets.
This is very weird to blame us, because we can ship products that are packed and ready, but if we have not received any products from the shop then what can we send?
We have tried to answer as many emails as possible, this becomes out of control when the same customer asks several times the same question during a a day and there are other urgent cusomers as well requiring the the answers. Also, please understand we only ship products. We DO NOT SELL PREODUCTS AND AS SAID EARLIER WE CAN PRINT OUT LABEL LESS THAN MINUTE TO PREPARE THE SHIPMENT.
Fast Delivery and all works very well!
June 2, 2021
Fast and reliable service.
June 1, 2021
Excellent service
Excellent service, even when the company where they needed to pick up the package wasn't doing their job.
May 8, 2021
Reply from Volts
Thank you! Very happy to hear this.
Reply from Volts
Hi Timo,
Thank you too and hope to see you soon!
very good but takes so long
May 4, 2021
Reply from Volts
Hi Tiia,
I agree something happened in Vantaa-Helsinki. The problems was Easter period when post service got overloaded and could not handle enormous amount of packages. Your package arrived to Vantaa on 15th of April and it got stuck in Vantaa terminal. From Tallinn it left out as planned normally. Sorry for that. Hope next time is good! Thanks for your order.
Here below you see the problem why delivery was late.
The shipment has been delivered.
21 April 09:06
The shipment has arrived at pickup point.
20 April 14:58 - 00660 HELSINKI , Finland
The shipment has been sorted and forwarded.
20 April 13:01 - 00230 HELSINKI , Finland
The shipment has been sorted and forwarded.
20 April 12:23 - 00230 HELSINKI , Finland
The shipment's measurements/weight have been corrected. The shipment has been forwarded to the recipient.
20 April 03:52
The shipment has been sorted and forwarded.
20 April 03:52
The shipment has been sorted and forwarded.
19 April 20:30 - 01030 VANTAAN KAUPUNKI , Finland
The shipment's measurements/weight have been corrected. The shipment has been forwarded to the recipient.
19 April 20:24
The shipment has been sorted and forwarded.
19 April 20:24
Error occured in processing
18 April 14:59
The shipment has been handed in at terminal and forwarded.
15 April 23:49 - 01740 VANTAA , Finland
Everything went really smoothly and the…
Everything went really smoothly and the service was faster than I thought.
May 3, 2021
Reply from Volts
Thanks and happy to hear that!
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