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VTM Vending Reviews 

229
•
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I bought the VTM Slim Wall TCG with the pedestal stand to launch a trading card vending business, and it has done everything I needed it to do. The capacity is right for a single location. Te... See more

Company replied

Rated 5 out of 5 stars

I am installing my second mini wall tomorrow and due to receive my 3rd machine which is a slim wall, later this week. So far, the shipping, installation and customer service has been fantastic! I orde... See more

Company replied

Rated 5 out of 5 stars

Beyond happy with VTM. Great communication, exceptional service / support. Their platform / app is easy and works great. 3 machines with more to come.

Rated 3 out of 5 stars

The extra coils we ordered with our machine were just kind of shoved in behind the machine itself during shipping. Not a huge deal, nothing was damaged. Just seemed pretty sloppy. Also, the scre... See more

Company details

  1. Vending Machine Supplier
  2. also in
  3. Beauty Products Vending Machine
  4. Collectibles Store
  5. Electronics Vending Machine
  6. Software Vendor
  7. Trading Card Store

Written by the company

VTM Vending: Pokémon card, vape and smart vending machines with U.S.-based support. VTM Vending designs and supplies smart vending machines for operators, from first-time owners placing one machine to businesses running a multi-site route. Our lineup includes Pokémon and trading card vending machines, vape and nicotine pouch vending machines, and the new AI-powered Smart Cooler, in wall-mounted and freestanding models built for bars, shops and other high-traffic locations. Every machine runs on the same platform: a 32-inch touchscreen, Wi-Fi connectivity and a pre-installed Nayax cashless terminal that accepts cards, tap-to-pay, Apple Pay and other digital wallets. Coil sizes adjust to fit your products, so the same machine can sell card packs, vapes, nicotine pouches or small collectibles. For age-restricted products, an optional ID scanner reads the customer's driver's license before the sale. Our Vending Management System and mobile app let you run every machine from one place. Track sales and restock alerts in real time, update products and on-screen ads remotely, restart a machine, set user permissions and export reports, with your data hosted in the U.S. Service is what our customers mention most. Our U.S.-based team handles onboarding, training and live tech support, backed by a full video tutorial library, replacement parts, a coil sizing guide and state vape law guides. Need inventory? Through VTM Vending Wholesale, operators can source Pokémon booster packs to keep their machines stocked. VTM Vending is based in Solon, Ohio, and ships from our Cleveland-area warehouse. Visit vtmvending.com to compare machines and find the right fit for your location.

Why operators choose VTM

Written by the company

U.S.-based support
Onboarding, training, live tech support and a full video tutorial library.
Every machine, one dashboard
Track sales, get restock alerts and update products remotely, on web or mobile.
Cashless-ready out of the box
A pre-installed Nayax terminal takes cards, tap-to-pay, ApplePay and digital wallets.

Our warranty promise

1-Year Limited Warranty

VTM machines are covered by our 1-Year Limited Warranty against component failures and manufacturer defects. For warranty claims, email support@vtmvending.com. Returns are accepted within 30 days of shipment (10% restocking fee applies).

Contact info

Smart vending machines, ready to run

Pokemon, vape and smart cooler machines with U.S. based support

4.7

Excellent

TrustScore 4.5 out of 5

229 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(229)

156 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional team and a great machine

The guys at VapeTM are professional and always willing to hop on a call and answer any questions. The machine arrived in great shape and the software and support team are fantastic. Special shoutout to Corey who walked me through the initial questions and purchase and also a shoutout to Darshak on the support team who always knows the solution to a software problem and even hopped on a FaceTime call with me late at night to solve the solution.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Corey was the man he took care of me…

Corey was the man he took care of me and my purchase and never took a shortcut. Always helpful wether phone call or text message. From here on out I ordering from Corey thank you man.

April 27, 2026
Unprompted review
VTM Vending logo

Reply from VTM Vending

Thanks for the great review Chad! Looking forward to working with you more in the future! - Corey

Rated 3 out of 5 stars

Tech support has not been very helpful

Tech support doesn't answer the phone, they always want to just refer you to the help center, they were constantly giving you the reach around about setting a machine up.

April 3, 2026
VTM Vending logo

Reply from VTM Vending

Sorry about the runaround. You’re right that we do refer operators to the guides. They cover most setups, which is why we start there. But when they fall short, we should be getting on a call with you, not pointing you back to them again.

Did you end up getting a callback and getting the machine up and running? Let us know what you still need and we’ll get someone on it directly.

Rated 5 out of 5 stars

Ask for Jacob!

I can honestly say I don't think I would have made the purchase without Jacob. I was unsure on several aspects, but luckily, Jacob is very experienced and knowledgeable. He answered all questions I had, exercised extreme patience and customer service to not only answer my questions, but to make me comfortable with this transaction, and for that, I can't recommend this company and especially Jacob enough. I'll be back for future business!

April 24, 2026
Unprompted review
VTM Vending logo

Reply from VTM Vending

We're excited to be part of your journey and can't wait to see your business grow! - Jacob

Rated 5 out of 5 stars

Amazing company

Amazing company, Cory is a beast!

March 31, 2026
VTM Vending logo

Reply from VTM Vending

Thanks for the review Austin, looking forward to growing with you! - Corey

Rated 5 out of 5 stars

Whole team was great!

Whole team was great!

Helped keep us informed through the whole process, answered all of our questions, and then everything shipped super fast once we were ready.

Jacob did a great job in following up and made sure we had everything we needed once the machine arrived and checked on us again once the machine had dropped and we had time to get it installed!

April 23, 2026
Unprompted review
VTM Vending logo

Reply from VTM Vending

Thank you for the kind words — we're glad the process was seamless and look forward to growing with you down the road - Jacob

Rated 5 out of 5 stars

Working with Jarett has been a pleasure…

Working with Jarett has been a pleasure - he is professional and extremely knowledgeable about the products he is selling. I highly recommend Jarett and the VTM company to purchase your vending machines.

April 22, 2026
Unprompted review
VTM Vending logo

Reply from VTM Vending

Thank you Kirk! We appreciate you working with us on your vending ventures!

Rated 5 out of 5 stars

Jacob hagman go ahead and give him a…

Jacob hagman go ahead and give him a raise 5/5 stars for Jacob

March 31, 2026
VTM Vending logo

Reply from VTM Vending

Thank you for taking the time to share your feedback, Brandon. We look forward to continuing to grow your vending route and supporting your success! - Jacob.

Rated 5 out of 5 stars

Top-Notch Service and Products

From the initial inquiry a few months ago to the purchase of 5 machines, Jarett was extremely helpful every step of the way. The VapeTM customer service experience, website, and ordering platform is also top-notch. It was extremely easy to navigate their website, customize the cart of items that I wanted to purchase, and receive timely support for the questions I had. Highly recommend anyone looking to purchase vending machines, do so through Jarett at VapeTM. Thanks to all for your knowledge, support, and consistency.

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

Vapetm and Corey go above and beyond

I have been dealing with Corey for a few months now. I have had absolutely no issues. The guy is very fast at replying, very upfront and honest, and has answered every question I have had. I highly recommend vape TM and Corey as a sales rep.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

VTM was super fire

VTM was super fire, love all the people there.
I got 2 machines to start and they went super smooth, one was acting lil weird but me and my business partner called support and they helped us out.
Love VTM and will be doing more business with them, especially since I see the pokemon machines they have coming up and heard they even coming out with ai smart coolers/ vending machine z

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Vape TM truly stands out as a top-tier…

Vape TM truly stands out as a top-tier provider in both product quality and customer experience. From the moment you engage with them, it’s clear they prioritize professionalism, consistency, and attention to detail. Their selection is impressive, offering a wide range of high-quality products that cater to both newcomers and experienced users. Everything feels carefully curated, and you can tell they take pride in delivering only the best. The reliability of their products and the smooth overall experience make them a brand you can trust.

What really sets Vape TM apart, though, is their exceptional service. Their team is responsive, knowledgeable, and genuinely committed to helping customers find exactly what they need. Whether it’s answering questions, offering recommendations, or ensuring fast and secure delivery, they consistently go above and beyond. It’s rare to find a company that combines great products with such a strong customer-first approach, and Vape TM does it effortlessly.

April 9, 2026
Unprompted review

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