While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and the high quality of the work performed, often noting that their items look brand new after cleaning. The staff consistently receives commendation for being professional, polite, and informative, making the entire process pleasant and reassuring. Many consumers also appreciate the effective communication regarding appointments and the overall efficiency of the service. However, some customers also noted issues with the thoroughness of the cleaning, particularly with certain areas of ovens or with carpets not being as clean as expected. A few people experienced problems with scheduling, including missed appointments or significant delays. There were also isolated reports of damage to appliances during the cleaning process and dissatisfaction with the after-service support.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the professional, efficient,... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the technicians for... See more

Quality

Customers had positive experiences with quality. Many reviewers were delighted with the results, stating that... See more

Product

Reviewers highlight positive aspects of the product, with many customers expressing delight at how their... See more

Customer communications

Customers consistently note positive experiences with contact. Many reviewers highlight excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

VH Svces came for the 1st time.They cleaned my Large living Room carpet which is 25Years Old .the end result was excellent it looked brand new.Also cleaned my long Hall Carpet the colours are standi... See more

Rated 5 out of 5 stars

Had carpets cleaned today, 2 bedrooms, landing, staircase and small entrance. Great results....my carpets smell so fresh and look brand new. Couldn't be happier. Technician was professional and very... See more

Rated 5 out of 5 stars

Received a call from Stephen on the morning he was due, letting me know when he would be arriving. He talked me through the paperwork and explained a further option for cleaning the lounge carpet. St... See more

Rated 5 out of 5 stars

Had the exterior render of our house cleaned. As we didnt want to gp to the expense of repainting. Very polite and professional. Moved very heavy garden ornaments and replaced when finished. Absolute... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

146 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

There where really nice men and there…

There where really nice men and there explained every that there were doing and I would have them again when carpets get look shady and I didn’t have too move any furniture there moved it for me I,m sorry that I can’t remember there names but I did get them in 2023 so it not bad going for 2025 and I will recommend the company too any one so thank you so much for giving back my home it looks brand you

August 2, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Happy first time customer

Had carpets cleaned today, 2 bedrooms, landing, staircase and small entrance. Great results....my carpets smell so fresh and look brand new. Couldn't be happier. Technician was professional and very informative and talked me through the process. He put my mind at rest with having pets regarding the cleaning products. Thankyou for doing such a great job!!
Highly recommend Vulcan Hygiene.

July 26, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

Very pleased with the results

Very pleased with the results. Carlos was very informative and discussed the best process for each individual clean. I had one carpet and two rugs cleaned. Also kept me informed as to the time he would arrive.
Definitely will be using them again

July 4, 2025
Unprompted review
Advertisement
Rated 2 out of 5 stars

Really disappointed to have to write…


Really disappointed to have to write this because after speaking with Toni it sounded like everything would be great.
I was advised I couldn’t be given a time due to not knowing how long each job would take but I would get a 90 mins notice before arrival. I got 10 minutes notice and was told it’s because he lived 3 minutes away for I needed to be done first. I was 20 mins away from my house about to walk my dog so had to turnaround straight away.

The clean of the mattress and dressing table chair was unsuccessful but still received an invoice for £120. Hoping off the back of the staff showing before and after pictures the customer services team will see reason to not charge the full amount.

July 6, 2025
Unprompted review
Rated 5 out of 5 stars

An excellent job

James sent me a text on the morning of the oven clean with an expected time for arriving which was really helpful. He was a couple of hours early but rang to rearrange. Made an excellent job of an old cooker, was friendly and left the job all clean and tidy. Thanks so much, I'll be in touch about carpet cleaning !

July 1, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Five Star Service

I had my oven hob and extractor cleaned by Stan. He did an amazing job and even befriended my usually anti social cockerpoo 😃
I would highly recommend and would definitely use them again. Thanks Guys

June 29, 2025
Unprompted review
Rated 2 out of 5 stars

Disappointed for the money

We moved into our new house 2 weeks ago and the oven was filthy, I put a note on trust a trade and Vulcan rang so I booked them. The guy who came was on time and cracked on, but the finish was disappointing for the £145 charged. I have had oven cleans done before and never had grease left in the seals and around the doors, the extractor left dripping with whatever he sprayed on it and the hob still smeared. The kitchen floor was left with drips and dirt from the oven. I wouldn’t use them again.

June 28, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look