ASAP 

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Rated 5 out of 5 stars

James the tech was here within 1 hour of me calling and he fixed the gate. We are a storage facility and the gates are a must to work at all times. I appreciate the professionalism and knowledge that... See more

Rated 5 out of 5 stars

Ordering is easy and checkout with promo code and credit card was a snap! Delivery was faster than Door Dash who has drivers delivering other orders along with mine, slowing my order down! I can ev... See more

Rated 5 out of 5 stars

I was very pleased with Asap's delivery of my food order. May I suggest, however, that you add a feature which I've been using when I order groceries thru Instcart. After an Instacart order has bee... See more

Rated 5 out of 5 stars

It took less than an hour to prepare AND receive my order. The deliverer was super nice and called because the GPS took her to a location behind my residence. She wanted to make sure that the right pe... See more

Company details

  1. Meal Delivery

Written by the company

ASAP, formerly Waitr, is a leading provider of convenient carryout & delivery of your favorite local eats. Browse restaurants, view photographed menus, pay securely, & track orders in real time.


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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

ASAP need to update the app so that the…

ASAP need to update the app so that the customer can call the driver because every time I order it’s a problem I give them directions in the app where to come in the apartment complex but they don’t read it and I give the gate code to get in but they said they can’t read but if make the app so I can call them or they call me we won’t have this problem

January 26, 2023
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Rated 2 out of 5 stars

Good people undermined by lousy delivery people...

I was "rerouted" from DD to ASAP, I have unfortunately learned they have a fair and polite REFUND service, necessitated by HORRIBLE delivery persons, who are rude and don't read the simple instructions on my profile. Actually requested that one be fired...

January 15, 2023
Unprompted review
Rated 4 out of 5 stars

Great food

Great food, quick service, insane taxes & fees that made my Order total double. Makes me hesitant to use very often

January 13, 2023
Unprompted review
Rated 1 out of 5 stars

Every time we order from asap our order…

Every time we order from asap our order is wrong. you can't speak directly to anyone, only through texts. they will not send anyone to redeliver the items u are missing only credit your asap account so u have to order again. They will not refund your money. i am in the process of disputing my transaction with my bank. Delivery Dudes used to be so good before they turned into asap! i will NEVER order delivery through them anymore. ASAP sucks!

January 13, 2023
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Rated 1 out of 5 stars

Driving for this company was not a GOOD experience!!!

The app provided was inconsistent. Non of the delivery features worked. Everytime I picked up an order for delivery I would attempt to send message:
"Good Evening Mr. (Customer's Name). This is your food delivery driver. I wanted to let you know I'm leaving ( Name of Restaurant) in route to your location. According to the gps I will be arriving no later than 6:10pm. C U soon!"
Every single attempt I received response message:
"Thank you for texting Waitr. This number only works while your order is in the delivery process. For further assistance, please tap the ‘Help’ button from the Waitr app or our website."
Call customer option never worked! No contact number for assistance with delivery. Even received wrong address for a delivery. Delivery alerts would chime for orders scheduled to be delivered within 10 minutes of receiving assignments.( Sometimes even after). Restaurant chain locations not being the closest to the customers!( Pick up was a 15 min drive from customer. Another location was a 5 min drive to customer location!) This happened twice out of maybe 12 deliveries. To top it off after running all over town for orders they have scheduled late, They terminate the agreement. This was not a good experience to say the least. I can only imagine the customers' experience when using this company. If these reviews are checked by the company; please respond with a phone number for contact to discuss!

January 9, 2023
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Rated 1 out of 5 stars

What a joke

What a joke. Waste of time to drive for. Hardly any offers and pay offered is often less than 1 dollar per mile with long wait times at all restaurants. This company does not service the restaurants and ignores there calls as well. Use uber eats or doordash as they have working tablets for restaurants and actually have an sctual working phone number. Asap your a joke to the industry

January 10, 2023
Unprompted review

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