Walker Dunn Surveyors Reviews 308

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick response times and the helpful, professional staff. Many people found the user experience smooth and efficient, appreciating the detailed and easy-to-understand reports. The customer service is frequently described as brilliant, with individuals noting the clear communication and supportive approach. However, some people were dissatisfied with the professionalism of the firm, mentioning that certain aspects of the survey felt like a "tick box exercise" and lacked accuracy. A few other people also felt that the company did not commit to specialized tests on gas, electrics, or water, and that the surveyor could not inspect the roof due to weather conditions.

What people talk about most

Service

Consumers find service to be positive, highlighting its efficiency and professionalism from start to finish.... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick... See more

Staff

People report positive experiences with staff. Customers consistently praise the friendliness, helpfulness,... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the thoroughness and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn't really fault my experience. The survey was very thorough and fairly easy to decipher and follow. Was explained well. The aftercare was great aswell. I was able to speak directly to the sur... See more

Rated 5 out of 5 stars

Very detailed report including many things I hadn't even considered. They even did the survey a week sooner after I mentioned I had a short timeframe. The survey results were well laid out and easy to... See more

Rated 5 out of 5 stars

When our house fell through and we were to a tight deadline to get a survey done on the new property, Walker Dunn pulled out all the stops. From asking for a survey on a Thursday to getting the survey... See more

Rated 5 out of 5 stars

The gentleman who came to survey our property was lovely. There was clear communication regarding arrival time, and a confirmation phone call about 30 minutes prior to arrival. When he came he... See more


Company details

  1. Home Inspector

Written by the company

We are independent surveyors who specialise solely in residential surveys. We cover North West England, including Merseyside, the Wirral, Lancashire, Cheshire, Greater Manchester and West Yorkshire. We will ensure you know all you need to know before committing to the purchase of a property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

308 reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very easy to organise survey

Very easy to organise survey. Approx a 3 week wait for an appointment, but it was during a very busy time in the summer. Report was very detailed; easy to understand and it was very clear in terms of points we needed to raise with the vendor; quotes to obtain etc. Report arrived less than 48 hrs after survey conducted. Very happy and would use again.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

This company gives back the faith in surveyors.

I didn’t have much faith in surveyors when I was trying to find a good one, but this company really surprised me. They completed the report within 3 days, and the Level 2 survey we requested was very detailed.
The price was also reasonable for what we got.
I’m genuinely happy with their service.

June 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, the procedure was explained so I knew what to expect. The staff were friendly and helpful. The survey was delivered at the promised time, was comprehensive and easily understood.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, great communication. Surveyor contacted us immediately after he completed the survey to provide an initial verbal appraisal. Comprehensive and detailed report arrived the following day. Offer of further telephone discussion once report had been received and read.
Cannot recommend more highly.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Quick appointment, the surveyor was very professional, completed the report quickly, dealt with little amendments easily. Very pleased. Thank you.

May 27, 2025
Unprompted review
Rated 2 out of 5 stars

Attention to detail!

Happy with the fast responsive service, but for £700+ the illegible spelling mistakes on the report were totally unacceptable. Also under valued the expected valuation price after getting the total plot size 20m2 smaller than it actually is !

May 27, 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful, incompetent & unprofessional Walker Dunn

Dreadful, don't allow them access. Their surveyor got it so wrong. I bought off-plan as a new-build by Gleeson Homes in 2004. It is a well-maintained and presented apartment in a prestigious area. Incredibly, the Walker Dunn surveyor erroneously dated it as 1950s and listed all the possible faults that could be hidden in a 1950s building (e.g. asbestos!). She also stated the floors are suspended timber with tongue and groove floorboards, whereas the floors are actually screeded beam and block construction with laminate or carpet coverings. Unsurprisingly, my buyer pulled out as W&D refused to acknowledge, apologise to the buyer or me, or correct the errors after they had been brought to their attention. Unprofessional.

May 8, 2025
Unprompted review
Walker Dunn Surveyors logo

Reply from Walker Dunn Surveyors

Dear David,

We’re sorry to hear your sale fell through and understand how frustrating that is.

We pride ourselves on acting professionally and independently. Our surveyors follow strict guidelines and have a duty to report their findings, even if this affects a buyer’s decision.

We appreciate you taking the time to share your feedback. While we always try to resolve any concerns where possible, we’re not able to alter a report to support a particular outcome, as we must remain objective in our assessments.

Kind regards,
Walker Dunn

Rated 5 out of 5 stars

Swift and clear.

Straight forward very swift day I asked was day I booked was day I got the survey date -1 day earlier, quality, transparency and efficiency.

May 20, 2025
Unprompted review
Rated 2 out of 5 stars

We paid full price for half a survey

We paid full price for half a survey ! The person who did the survey said he couldn't inspect the roof due to it being 'dull' and 'overcast' although we were told they use 'binoculars' and a few other tools to assist. These days you could even use your phone to take a pic...then zoom in to see any faults needing repair. They advise us now to get someone else in to inspect the roof at extra cost to ourselves. When we paid them for this service. Not impressed!

May 16, 2025
Unprompted review
Walker Dunn Surveyors logo

Reply from Walker Dunn Surveyors

Hello Julie,
Thank you for taking time to leave us a review. We’re sorry to hear you were disappointed with your experience. We always aim to provide a thorough and professional service, and we’d be happy to discuss your concerns in more detail. Please feel free to get in touch with our team directly.

Rated 5 out of 5 stars

Fantastic Service

Fantastic Service and the surveyor Simon is exceptional, professional, technical, informative... goes above and beyond...

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

We commissioned Walker Dunn to do a…

We commissioned Walker Dunn to do a Level 3 survey on our behalf and their attention to detail was excellent, capturing all the issues that the property had together with photos and suggested remedies which was a massive benefit to us as it gave us that peace of mind, knowing what we were expecting with the property that we are purchasing.

Highly recommend these surveyors in carrying out the surveys for you and would most certainly use them again in the future.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Professional Surveys with Good Explanations

Walker Dunn offers professional survey to me that I have used their service nearly 10 times. They keep good communication with me and offer professional and quick responses and explanation to my enquiries.
Yvonne is a super contact person and Daisy, Howard and Edward are exceptional surveyors that have worked on my projects. I highly recommend others to use their service.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Really great communication

Really great communication!

We are first time buyers and unsure what we needed. But from start to finish Yvonne communicated with us, they gave us examples of what we could expect. The survey it’s self is exactly what we needed, it gives us a good insight of the property. I am impressed and would recommend to all.

April 7, 2025
Unprompted review

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