Can someone please explain how this website is still allowed to operate? Over the past months, dozens of people have reported the same experience: no products delivered, no refunds, and endless ex... See more
Walkingpad
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Update. Appears from some research that this site might be run by a well known scammer. See reviews of walkingpad.nz and the owners alleged scam photography scheme which apparently includes fake revie... See more
Ordered a walking pad, no response to multiple emails. No number to ring, no Treadmill arrived. Total scam. Fake reviews online
Same experience as everyone below. Stay well clear of this 'company'. Ordered on December 19 as they said delivery could be made before Christmas. One 'confirmation' email received and then abso... See more
Breach of guidelines
Terrible
Terrible.. never received order. Requested refund from PayPal and thankfully got that... interestingly got email to review walking pad . .. no word back from anyone in the company
December 25, 2025
Unprompted review
Scam Beware
Scam Beware
I ordered a walking pad for my daughter for Christmas. It’s has not arrived.
Phone number does not work. Address is false. Complete scam
Do not get caught like I have
Be extras careful buying online
December 24, 2025
Unprompted review
Terrible service
Terrible service, phone number doesn’t work, eircode given is not for this business. Walking pad ordered weeks ago, only given a confirmation email and numerous emails about the tracking number have been ignored. Do not buy from this company, will be suprised if this product ever shows up
December 22, 2025
Unprompted review
Order 1327
Ordered over a week ago. Got confirmation email and card was deducted. When ordering the site indicated delivery on either the 18/19 Dec. No email from them to give update. No reply to two emails. Phone number I found 01 223 2822 does not work . Think it's best to avoid this site. probable scam site , time to have a chat with the bank. sorry I did not check here sooner .
Update. 23/Dec. Sent another email no response. Be careful some if not all 5 star reviews here are fake.
December 14, 2025
Unprompted review
Shocking customer service
Shocking customer service, feels like a scam unfortunately,ordered on Dec 13 was then sent an email to say my order has been dispatched.Have tried to track the order number 1307 but unable to do so.Have since sent 2 emails to which I have received no reply.Had I read the reviews on this so called company I would have purchased elsewhere.If the product cannot be delivered as advertised or then a refund must be given but who do you contact as they don't seem to reply.
Update 24/12/25
Still no reply from company after 3 emails.DO NOT BUY from this website total scam.Was ordered for Christmas present and not received and no correspondence from customer service.Avoid.Refund now please.
December 13, 2025
Unprompted review
No noise..!
December 1, 2025
Unprompted review
Scam Do not buy
Order 1283 Submitted Cyber Monday, no delivery tracking number received and still outstanding. Beware this is just not decent customer service and I’m worried this website is a scam. Full refund required.
I’ve since established this is a scam website. Do not buy from this website and Trustpilot please note this also so that no more people get robbed.
December 15, 2025
Unprompted review
Don’t be fooled
WalkingPad.ie replied publicly on Trustpilot asking for my order details to “check properly” and issue a refund. This is misleading.
I have already emailed them five times with my full order details and have been completely ignored. The only response I’ve received is a public Trustpilot reply, which I cannot respond to.
This gives the impression of customer support, but in reality there has been none. At this point, their behaviour appears deceptive and designed to save face publicly while avoiding resolution privately.
Avoid this company and do not get caught out they have left me out of pocket before Christmas for something that was supposed to be part of a present.
UPDATE
I have sent you ANOTHER email this time with the subject line you have said. Will update my reviews should anything change (I highly doubt it)
December 13, 2025
Unprompted review
Reply from Walkingpad
Hi RC,
I’m really sorry this has dragged on and I understand why you’re angry, especially this close to Christmas.
The issue we have right now is that on Trustpilot you appear only as “RC”, and we have multiple emails/reviews coming in daily, so we cannot safely match “RC” to a specific order without risking accessing the wrong customer’s details or refunding the wrong order.
To get this resolved immediately, please send us one more email (or forward any of your previous emails) and put this in the subject line so we can find it instantly:
“TRUSTPILOT RC REFUND REQUEST”
In that email, please include one of the following so we can identify your order with certainty:
Order number (for example #1234), or
Full name + delivery postcode, or
Email used at checkout
As soon as we can match you to the correct order, we will confirm the status and process the full refund straight away (if it hasn’t already been refunded) and reply to you by email with confirmation.
Kind regards,
Niamh
Support Team
www.walkingpad.ie
Avoid at all costs
FYI: Go through all the positive reviews, every name is AI generated. They used a prompt for traditional Irish names
Ordered on Black Friday as advertised to arrive within 5-10 days so reached out via there website looking for an update as there was no shipping details yet. I was told I would have an update in the morning and havent heard anything since. No phone number to call and also the address given seems to be a different business. Avoid
November 28, 2025
Unprompted review
Reply from Walkingpad
Hi Cian, I’m really sorry for the experience and I completely understand why you feel frustrated.
To clarify, your order #1259 was dispatched with DPD on 3rd December 2025 and it’s scheduled to be delivered this week. The tracking link can sometimes take a little while to start showing scans, but it is on the way.
You’re also right to flag the lack of updates, that’s on us. We should have followed up when we said we would.
If you’re not happy to wait any longer, we can offer a full refund (€169) immediately. Just reply here or by email confirming whether you’d like to wait for delivery or receive the refund.
Thank you!
Walking Pad Team
Unlikely to be a legitimate business
Order not received and no communication regarding delivery date. No replies to my multiple follow up emails. This company potentially does not exist and this is possibly a scam.
Recommend to avoid at all costs
November 28, 2025
Unprompted review
Reply from Walkingpad
Hi Rachel,
We want to sincerely apologise for both the delay and the complete lack of communication you experienced. I fully understand why this would feel worrying and unacceptable.
Your order (#1279) was affected by an unexpected issue with our order processing system, which caused delays.
To make sure you’re not left waiting any longer, we have now processed a full refund of €504.29. The refund is pending and should appear back on the card ending 3303 within 3 to 5 working days (depending on your bank).
We’re truly sorry for the stress and inconvenience this caused, especially coming into the holidays.
Kind regards,
Niamh
Support Team
www.walkingpad.ie
SCAM – Still No Refund, Asking Customers to Delete Negative Reviews
This is now my fifth update, and unfortunately nothing has changed — if anything, the situation has become even more disturbing.
After months of silence, the company finally replied to me only after another negative review. They claimed they would issue a full refund, but then insisted that I must delete my recent 1-star reviews before they process it. This is completely unacceptable and highly unprofessional.
A legitimate company should refund customers regardless of reviews — especially when the issue is entirely their fault.
I provided my bank details as requested, and as expected, they have gone silent again. No refund, no follow-up, nothing.
Their public replies under reviews are clearly written only to look good to potential buyers and create the illusion of “customer service,” but in reality they do not solve anything.
Yet the website continues operating with new fake products and fake 5-star reviews.
Warning to everyone:
Do NOT buy anything from this website.
You will not receive your product, you will not get your money back, and you will be pressured to remove negative reviews if you dare to complain.
Stay safe and avoid this scam
July 7, 2025
Unprompted review
Reply from Walkingpad
Hi Aliona,
I’m really sorry for the stress and frustration this has caused you.
We had some issues with cash flow but we do have your bank account details you shared with us by email, and we will process your refund this week. Once it has been sent, we will reply to your email with confirmation.
Kind regards,
Walking Pad Tem
Order number #1284
Order number #1284. Its saying dispatched 3rd of December. Still no sign. Can't contact the company. Its X-mas present need it ASAP....
December 11, 2025
Unprompted review
Reply from Walkingpad
Hi Donal,
I’m really sorry for the delay and for how hard it was to get in touch. I completely understand the stress, especially with this being a Christmas present.
I also want to confirm that your order #1284 has already been fully refunded. A refund of €169.00 was processed on 11 December back to your Visa card ending 4815, and it is currently showing as pending (most banks take 3 to 5 working days to fully reflect it).
Could you please confirm once you see the €169.00 back on your account? If it hasn’t appeared yet, tell me the date/time you last checked and we’ll help you verify it with the bank/payment processor straight away.
Kind regards,
Niamh
Support Team
www.walkingpad.ie
Scammers ..the fact they respond to…
Scammers ..the fact they respond to trustpilot is a joke..taking peoples money then sayin they sent a reply..also able to respond faster to a trust pilot site than their customers ..I smell bull****. I never received a tracking number said dpd has it but they wud automatically give u a tracking number and my invoice is a screenshot of my order ..
December 2, 2025
Unprompted review
Reply from Walkingpad
Hi Susan,
I’m really sorry for the worry and frustration this has caused you. I’ve checked our system and can confirm that your order was placed yesterday at around 3:20 pm and has already been fulfilled and handed over to DPD for delivery.
Our order and shipping confirmation emails are sent automatically, but they can sometimes end up in spam or junk folders, so it’s worth having a quick look there as well.
I completely understand how stressful it is when you’re worried about an online order, but I want to reassure you that we are a small Irish business and your walking pad is on its way. We just ask for a little bit more patience while DPD completes the delivery.
If you still can’t find your confirmation or tracking email, please contact our support team through our website and we’ll resend all the details to you.
Best regards,
Walking Pad IE
No Sign of walking pad
My order still hasn't been delivered. I ordered it on the 7th of October Order #1229. I received an email on October 15th saying there was a problem with the delivery, but that the item was now on its way and I would have it the next week. But I still have not received the walking pad
November 5, 2025
Unprompted review
Reply from Walkingpad
Hi Sean,
Thank you for your review, and I am genuinely sorry for the delay and the frustration this has caused you.
You are absolutely right to expect your walking pad much sooner. We had a printing label sync issue in our system that unfortunately affected over 100 orders, including yours. That meant some parcels went out with incorrect labels and were returned to us. We know how messy that has been, and we are actively fixing the printing system and double-checking every order to make sure this does not happen again.
The good news is that your Walking Pad is now back on track and on the way to you. We have sent you the TNT tracking link by email, and the courier has your delivery scheduled for 27th November.
If for any reason you do not receive it by after that date, please reply to our email and we will escalate it right away. But please rest assured, we guarantee that your order will be delivered.
Thanks again for your patience, Sean. I really appreciate you giving us the chance to put this right, and I hope you will be up and walking very soon.
Best regards,
Niamh
Support team
www.walkingpad.ie
STAY AWAY - I placed an order back in July of this…
I placed an order back in July 2025 (today's date is 20th October 2025 for reference) order number 1210. Despite many many attempts on my behalf, I never received any reply to my emails and contact efforts. Let alone my actual order! They took the money for my order out of my account and I received nothing but stress. Only conclusion I can come to is that it must be a scam obviously.
July 10, 2025
Unprompted review
Terrible customer service
Terrible customer service.
You try and do right and ‘shop local’/‘shop Irish’ but instead you get delayed delivery and awful customer service. I could have bought the walking pad on Amazon and received it 2 weeks earlier. Their website says 7-10 working days. This is not true. No response or follow up from their customer service either. Wish I’d seen these review before I ordered. AVOID!
September 24, 2025
Unprompted review
Reply from Walkingpad
Hi Niamh,
I’m really sorry to hear that you were disappointed with your experience, and I completely understand how frustrating it is when something takes longer than expected. We never want any of our customers to feel let down, and I sincerely apologise for the delay and for not communicating as clearly as we should have.
Your order has now been delivered, it arrived in 12 working days, just a couple of days outside our usual 7–10 working day estimate. The reason for this slight delay is that we experienced a much higher volume of orders than usual, and the model you selected temporarily went out of stock in our Irish warehouse. To make sure you still received it as quickly as possible, we fulfilled it from our sister warehouse in Germany, which added a few extra days to the delivery time.
We truly appreciate your support of a small Irish business, and we’re already working on improving both our stock management and communication so that future orders run more smoothly. I hope you’re enjoying your new walking pad now that it’s with you.
Best regards,
Support Team
www.walkingpad.ie
Scam do not buy
Clearly all fake reviews. Scam website don’t be fooled.
September 29, 2025
Unprompted review
Reply from Walkingpad
Hi Aisling, we're sorry to hear you had a bad experience. This definitely isn't the service we aim to provide. We'd really like to understand what happened and make things right. Could you please share your order number so we can look into this and help resolve the issue?
Walking Pads IE Team
Walking while working
Walking while working has never been this easy. The belt feels comfortable and absorbs impact well. I’ve built a habit I actually enjoy.. Shipping was very slow.
August 11, 2025
Unprompted review
Reply from Walkingpad
Thanks for the great review, Quinn! We're thrilled to hear you're enjoying your walking pad and that it's helping you build a healthy habit. We apologize that shipping took longer than expected and we're working to improve our delivery times. Enjoy your walks!
Walking Pads IE Team
Really enjoying this walking pad
Really enjoying this walking pad. It’s compact yet spacious enough to walk comfortably. I use it every morning to start my day right. However, shipping took longer than expected, which was a bit disappointing.
August 13, 2025
Unprompted review
Reply from Walkingpad
Thanks for your review, Walsh! We're so glad you're enjoying your walking pad and that it's helping you start your day right. We apologize that shipping took longer than expected and we're working to improve our delivery times. Happy walking!
Walking Pads IE Team
I ordered the walking pad last week…
I ordered the walking pad last week from website walkingpad.ie and no sound of delivery so far, and they did not response to my email.
July 10, 2025
Unprompted review
Reply from Walkingpad
Hi Emil, we sincerely apologize for the delay and lack of response. This isn't the experience we want for our customers. Could you please share your order number so we can look into this right away? We've recently updated our customer support system and are now handling all inquiries via email and our ticketing system. We'll get this sorted for you.
Walking Pads IE Team
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