Warranty Administration Services Ltd Reviews 

274
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their incredible helpfulness, friendliness, and professional approach, often going above and beyond. This excellent customer service, marked by clear communication and efficiency, makes the entire process straightforward and stress-free for many. The warranty claim process is widely described as easy, quick, and smooth, with people appreciating prompt resolutions and positive outcomes. Reviewers are impressed by the comprehensive coverage and the speed at which issues are resolved, often exceeding expectations and leading to strong recommendations.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers impressed by the support and efficiency... See more

Claim

Reviewers mention positive feedback about claim, with many finding the process straightforward and efficient.... See more

Warranty

Customers had positive experiences with warranty, finding the claims process straightforward and the service... See more

Customer service

Consumers find customer service to be positive, with many reviewers expressing delight and satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow after our car breaking down en route to our holiday I wasn’t expecting a warranty claim to be so straight forward, how wrong I was!. Tara dealt with our claim and she was so prompt, so transparent... See more

Rated 5 out of 5 stars

From the first meeting to discuss our requirements over a year ago, to the last contact today to ask a question. Everyone has been amazingly kind and helpful, Paul, Ian and Vicky, in particular want... See more

Rated 5 out of 5 stars

Extremely helpful and friendly. Tara was friendly, professional and extremely prompt in her response to my claim, amongst a small misunderstanding she went above and beyond to ensure I was covered... See more

Rated 5 out of 5 stars

Incredible service. Tara was understanding and brilliantly helpful with every aspect of the issue raised. It's so refreshing to know that there are people out there that still care about not only thei... See more


Company details

  1. Vehicles & Transportation

Written by the company

Warranty Administration Services Ltd are the experts in self-funded warranty, service plans, and consumer motoring retail products to the leading franchised motor dealers since 1984.


Contact info

4.9

Excellent

TrustScore 5 out of 5

274 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(274)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Customer Service

Absolutely blown away by the service received from Tara at Warranty Admin Services. Incredibly efficient and helpful. Our whole claim turned around super quick and without any fuss.

May 23, 2024
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Rated 5 out of 5 stars

Amazing

Tara’s amazing. Knowledgeable supportive and kind. Helped me navigate a really difficult situation and made it far less stressful than it could have been. I recommend incredibly highly.

May 16, 2024
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Rated 5 out of 5 stars

First class service from Warranty Administration Services

I bought a vehicle from the Hendy Group approx 8 months ago and it came backed with a warranty that is administered by Warranty Administration Services but funded by Hendy Group themselves.

Unfortunately during my ownership of said vehicle, I've already encountered 2x rather expensive issues (the first being just over £1k to resolve and the second being just under £4k) and in both instances, I received first class service from Warranty Administration Services.

Both claims were authorised within 1 working day and both were settled via bank transfer within a further 2-3 working days.

I must confess that I was a little worried that the warranty I had been given would be worthless but am pleased to confirm this has not proven to be the case at all!

A special thanks to Tara and Andrew who handled said claims.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome service, and Kudos to Tara

After an initial mess around because of incorrect details provided by the car reseller (no fault of the warranty company), i managed to get through to Tara. SHe has been exemplary on both the warranty claims I have had to make claims for.

She is prompt efficient and always ready to help.

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Professional and highly efficient. Tara is a STAR and it is a real pity there are not more like her in this world!!

March 22, 2024
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Rated 5 out of 5 stars

Great service

Great service, very helpful, they answer the phone very quickly, couldn’t ask for more from them.

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

Tara the magnificent!

As soon as I spoke to Tara, she was magnificent!! spoke to both the supplier and garage and arranged full payment!! The supplier of the vehicle only wanted to pay for certain parts, however Tara sorted it all out!! Would highly recommend Tara, as she was professional, courteous and on the ball, Thanks for all your help!

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

As soon as I called they were on the case !!

The moment I called with an issue with my car, it was dealt with swiftly and professionally. No issues at all, a special thank you to Tara, what an asset to the company, her customer service is absolutely superb. If I could award 10 out of 10 I would, and would highly recommend this company.

February 27, 2024
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Rated 5 out of 5 stars

ONE NAME TO TRUST TARA PAULSON

Great experience with this company especially with Tara I bought a Tesla from Henry's had a few problems BUT ALWAYS THERE TO HELP ON THE OTHER SIDE was Tara always so fast in replying to call AND emails EXCELLENT!! she will never let me down if this could give a 10 star I would.

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

This is the second time I have used…

This is the second time I have used crystal clear warranty and Tara the lovely lady on the phone has been very helpful with my claim and gone the extra mile to settle it . Very good experience

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience (providing a warranty…)

This company (providing a warranty under the name of Crystal Clear) was used by a dealer when selling me a car. Within the default 6 months I had to call on them for 2 separate issues. Having never dealt with warranty companies before, I called to discuss 'how it all works' and I have to say that the help on the phone, the email communications and the overall handling was perfect. Immediate, clear and sufficiently detailed in answers and work all the administration of dealing with the claims. A special thank you to Tara who was the main contact for me (a credit to 'Customer Service' which is very important to me).

February 14, 2024
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Rated 5 out of 5 stars

Positive service with a 'lets get this sorted' attitude

It is rare to deal with a company where they try right at the start to help and to resolve issues as opposed to saying no and being difficult.

Whilst I have not had cause to deal with them too many times (as one would hope with a warranty) the few times I have (including very recently) were very positive. I would. not hesitate to recommend this company to anyone

January 26, 2024
Unprompted review

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