Very good communication throughout the ordering and delivery process. Loo was installed about a month after it arrived as the bathroom was being renovated. Been using it a few weeks now and happy with... See more
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Review summary
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Based on these reviews
After a holiday to Japan, UK loos were never quite the same! When our old toilet needed replacing, it felt like the perfect excuse to upgrade. We chose the Villa toilet with the Ultra DR seat, and t... See more
The service we have received from Karen and the Washloo technical team this week has been outstanding . Customer service as it should be but so rarely is these days. We had an annoying and persist... See more
Company replied
World class technical support from their great team, even on a Saturday afternoon! The equipment has always worked exceptionally well and lasted 5 years now, before needing any technical attention! Th... See more
Company details
Written by the company
Washloo - The Smart Toilet Specialists
Contact info
Unit 6 Warren Farm, CH8 9DE, Sarn, United Kingdom
- 01745 560094
- customerservices@washloo.co.uk
- washloo.co.uk
4.8
Excellent
468 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Highly recommend
Fantastic product and wonderful team to deal with. Effortless communication and delivery. Everyone loves my washloo!!
August 9, 2025
We have just invested in our second…
We have just invested in our second Washloo given our great experience with the first one. Customer service is A1 and technical support second to none. This product does what it says on the tin and has helped my partner who has MS to remain more independent.
March 24, 2025
Peace of mind
I suffer from pelvic radiation damage and therefore don't always make it to the loo. Knowing I have my washloo installed and working, means I can clean myself quickly and efficiently without causing myself too much anxiety.
July 28, 2025
The wrong user manual was sent
The wrong user manual was sent. Please can you send me the correct one.
Thank for your helpful response. It might be a good idea to put your phone number on all the manuals so that it is immediately to hand. For the consumer this would useful.
July 2, 2025
Reply from Washloo
Hi Annie, as discussed on the phone immediately after leaving this review, we sincerely apologise the wrong manual may have been sent and sent one out the same day to you via post and also a digital version via email. Any problems in future, please contact us directly rather than leaving a review for something that can be quickly and efficiently rectified but thank you none the less. Kind regards, Washloo
Excellent all round
Fast delivery, excellent customer service and superb product. Very happy!
July 10, 2025
Service and produce were great
Service and produce were great. At least we've had no problems with the toilet seat so far. Got plumber to increase water flow to max for better results.
July 10, 2025
My Washloo Sensation
After searching for Months for a Japanese toilet with the functions we wanted at a price that was not astronomical.
We were r3commended the TOTO as @ brand. A quality toilet with a price to Match.
I came across the Washloo brand. I contacted them to arrange to view their product’s in Holywell, ,North Wales.
The the staff were very knowledgable an helpful.
I decided on the Sensation wall mount, I placed my order and they delivered on a convenient date to match the installers work schedule.
Nothin but praise for the staff and product.
We drove to North Wales from Wigan to see the Wasloo and wa# impressed with the quality of the Sensation.
My wet room installer has fitted many Japaneses toilets and he commented on how good he felt the Washloo was.
Mdplumbing and bespoke bathrooms
July 31, 2025
It’s been an excellent experience
It’s been an excellent experience. Such a great product. I would highly recommend.
June 9, 2025
Very prompt and efficient service
Very prompt and efficient service: extremely friendly lady on the end of the phone - would recommend this company
June 20, 2025
Washloo waisters
Washloo sent out a toilet that was leaking from the start. After months of complaining and many hours cleaning up the wet floor I finally sent the faulty goods back only to be charged for the privilege. I’d personally look for another product as I did. MUCH CHEAPER AND BETTER QUALITY
UPDATED REVIEW: Following on from the commical response from Washloo where you have tried to blame me and my company for the faulty product you sent which had been previously broken and siliconed to try and make it usable! The toilet was fitted by a plumber with over 30 years in the trade and he has also fitted the new toilet I have and no problems with that!
The abusive language comment - we do not use abusive language, there was frustration on our part for the many many calls we made to you to try and resolve this issue which you took no ownership for. We tried all the solutions you gave us and they still didnt work or stop the leaking.
Being away for months on holiday?!?! Really - is that your argument.
Trustpilot is a platform to be able to with a fair review of products and services - just because you dont like our review you cant class it as harmful and illegal!!!
We stand by this review - look elsewhere people!!
August 7, 2024
Reply from Washloo
We’re disappointed by this review, but it’s important to correct the misleading claims made here.
Firstly, the product was not faulty — the leak was due to incorrect installation, as confirmed by our technical team when receiving the unit back and investigating. We provided support throughout, including clear advice on resolving the issue, and even offered a replacement unit as a gesture of goodwill, which you chose to refuse.
The “months of complaining” you mentioned were in fact prolonged due to your being away on holiday, which delayed communication and made it difficult to resolve the matter promptly.
It’s also worth noting that the aggressive tone of this review — starting with the phrase “Washloo Waisters” — reflects the abusive language our staff were subjected to during phone calls. While we aim to help every customer to the best of our ability, we do not tolerate abuse towards our team under any circumstances.
Finally, your return was handled according to our clearly stated terms and conditions. A deduction was made to cover shipping and handling, as the item was not faulty — a standard policy across the industry.
We remain committed to delivering quality products and fair service, but we also believe in being transparent when reviews do not reflect the full truth.
— Washloo Team
Best thing I have done it’s excellent…
Best thing I have done it’s excellent very happy with it
June 3, 2025
Excellent product which was delivered…
Excellent product which was delivered promptly and efficiently
May 20, 2025
Washloo review.
Love the warm seat!
The warm water does not always spray long enough or hard enough to be effective. You have to allow plenty of time to repeat itc
November 13, 2024
Reply from Washloo
Hi Margaret, thank you for your review. Please can you get in touch with us asap so we can look to rectify this. This has been installed a while now and can see from the notes that your fitter did not install the filters when first fitted so this may have blocked something inside. Another possible cause could be your water pressure so need to establish if you are running the unit on a gravity fed system. Hopefully speak with you soon! Kind regards, Washloo
Very good product
Very good product. The loo is good looking & all the functions are easy to use. Quite straightforward to assemble too. Would highly recommend this shower toilet especially at the price.
May 13, 2025
Very informative about the product i purchased
The lady i spoke to when ordering my toilet was very informative, spoke in a very welcoming manner, its almost like you were talking to a friend. The delivery was as stated, well packed. I would definately recommend this company to friends and family.
May 12, 2025
Excellent product
Excellent product, Incredible support. At no point did they try and sell my anything I didn't want.
May 16, 2025
Superb service from Company.Product…
Superb service from Company.Product delivered on time.
Product performing as expected.
May 1, 2025
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