Absolutely great customer help. Did have to switch to a replacement car numberplate for some time. Once my car was back way quicker than expected, asked to bring back my car back to the membership, ev... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really accessible and good service. I sometimes experienced a bad odour from the water and sensors can be a bit rough flipping the exterior mirrors open and closed but on the bright side an employee... See more
Company replied
It would be great if the service would be in English or German language. Furthermore the invoice-mail-routing for my abo doesn’t work, so I’ve to lock in every month to save my invoice. Washin... See more
Company replied
Hi There, I washed my car mercedez benz, it stripped off my trim strips, I belive they have very stong brush mechanism due to that sometimes it damages your car, but on their website they clearly... See more
Company replied
Company details
Written by the company
Vask så ofte du vil fra kun 139 kr./md. hos Wash World. Med ubegrænset bilvask får du fleksibiliteten til at vaske så ofte du vil, når du vil - til en fast lav pris. Vi tilbyder tre forskellige medlemskaber og mere end 140 vaskehaller rundt om i Danmark. Vores enkeltvask er perfekt til dig, der kun vasker bilen en gang imellem. Her skal du ikke registrere eller tilmelde dig som medlem, men bare betale for din bilvask ved vaskehallens terminal.
Wash World
Written by the company
- Kvalitet!
- Vi anvender markedets førende vaskemaskiner, der sikrer dig et flot vaskeresultat igen og igen. Vores vand er specielt behandlet for at undgå kalkpletter, og vores børster er specielt udviklet til at beskytte din bil!
- Ingen overflødig ventetid!
- Vi har minimeret ventetiden omkring vaskehallen, ved at effektivisere betalingsprocessen og maskinerne. Herudover har vi øget sikkerheden i hallen, så du kan blive i bilen under vask. På denne måde kommer du hurtigt igang og afsted igen!
- Ubegrænset bilvask!
- Køb medlemskab med ubegrænset bilvask fra kun 139 kr/md, og vask bilen lige så ofte du vil!
- Miljørigtig bilvask!
- Vi har markedets førende og svanemærkede biologiske vandrens. Det reducerer vandforbruget med 85%, så du kan vaske din bil med ren samvittighed.
- Billig enkeltvask
- Køb enkeltvask fra kun 59 kr. pr. vask.
Contact info
Denmark
- washworld.dk
3.5
Average
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Wash World
Hi
Thank you so much for your great review and the 5 stars 🌟
We’re happy to hear that everything was good and that you’re satisfied with the value. We look forward to welcoming you back for your next car wash!
Best regards
Ammar
Reply from Wash World
Hi,
Thank you so much for your great review!
I'm really happy to hear that you’re satisfied with our car wash service 😊
Best regards
Sophie Wash World
Risskov machines are oftentimes out of…
Risskov machines are oftentimes out of order. The drying in both machines is super deficient
June 22, 2025
Reply from Wash World
Hi José
Thank you for your review and for bringing the issues in Risskov to our attention. The machines should of course not be out of order frequently, and we're sorry to hear that the drying does not meet the quality you expect.
We continuously monitor the performance of our wash locations, and we'll forward your feedback to the relevant technicians so they can keep a closer eye on the equipment in Risskov.
If you experience specific issues, you're always welcome to contact our customer service directly – we're here to help as quickly as possible.
Best regards
Martin
Reply from Wash World
Thank you for your review and the 4 stars!
We’re happy to hear that things usually work well – and if you ever experience anything that could be improved, you're very welcome to reach out to us [here](https://www.washworld.dk/hjaelp). We’d love to hear from you.
Best regards
Ammar
Don’t use the self washing service and…
Don’t use the self washing service and new terminal , first of all I’ve tried using my profile as their customer so I can end my payment from there when I’m done with washing , I’ve tried logging in my profile and it said wrong email addresses or password, I’ve tried resetting my password and the email I’ve received from them was just opening a new logging page ! So there was that” new option” of their “new terminal “ which was saying if you are not a customer you can use your bank card to pay amount of 120dkk which it’s going to be reserved and if you are done washing less then 20 minutes the rest of the amount will be refunded! I’ve washed my car in about 10 mins , I’ve tried to use the button beside which were saying in Danish end “End of payment “ nothing happened and in the end I was charged 120 dkk for 10 minutes washing! Do not use it it’s a scam try to avoid it ! NOT RECOMMENDING AT ALL !
June 13, 2025
Unprompted review
Reply from Wash World
Hi! I'm really sorry to hear about your experience with the self-service wash and the payment process. That sounds frustrating, especially when you tried multiple times to log in and end the wash as described.
I'd love to help get this sorted for you. Please reach out to our customer service team via the *Help* section on our website, so we can investigate your case and make things right. If anything like this happens again, and you're at the wash location, please use the emergency phone right away we're always here to assist on the spot with technical issues.
Thanks for taking the time to share your feedback.
Best regards,
Aden
Reply from Wash World
Hi Emilian,
Thank you so much for your great review – we’re happy to hear that you found the wash both fast and effective! 🚗💨
We look forward to welcoming you back again soon.
Best regards
Sophie Wash World
1 out of 4 rooms were out of order and…
1 out of 4 rooms were out of order and I had to wait 15 minutes to wash.
This is always the situation in that location. Never had all room operating.
Not to forget the drying room that operated for only 1 month and never again and it is kept closed all the time
June 2, 2025
Reply from Wash World
Hi Rami
Thank you for your feedback – and we’re sorry to hear about your recurring experience with limited availability at your local wash station.
We understand how frustrating it is to have to wait, especially when not all bays are operating. Our goal is to ensure all wash rooms are in service as much as possible, and your comment highlights something we need to take a closer look at.
Regarding the drying room – it’s true that it has been closed for a period, and we recognise the inconvenience this may have caused. We’ve forwarded your feedback to our technical team for further review of the setup at this specific location.
Thank you again for sharing your experience – it helps us improve.
Best regards
Benjamin
Great experience
May 3, 2025
Reply from Wash World
Hi Mohatasim.
Thanks so much for your 4-star review! I'm really glad to hear you had a great experience. If there's anything we could do to make it a full 5 stars next time, I’d love to hear your thoughts — we're always looking to improve!
Best regards,
Aden
The wash machine stopped half way…
The wash machine stopped half way through the drying cycle and so I had to reverse my car out due to the machine was half hanging over my car and so blocking my exit…
May 2, 2025
Reply from Wash World
Hi Gary,
I'm really sorry to hear about the issue you experienced – that must have been both frustrating and stressful. When something like this happens during the wash, the best thing to do is use the emergency phone on site, so we can assist you immediately and safely resolve the situation.
For now, I’d love to help make this right. Please reach out to our customer service via the Help section on our website with the details of the incident (location, date, and time), and I’ll make sure it’s looked into.
Thanks for letting us know – we truly want every wash to be a smooth experience.
Best regards,
Benjamin
Just one station in my city and not in…
Just one station in my city and not in the center of the city
April 27, 2025
Reply from Wash World
Hi Ahmad,
Thank you for your feedback. I completely understand that it's frustrating when there's only one station available and it's not centrally located. We're always working to improve accessibility, so your input is truly appreciated.
If you ever have questions or need help with anything else, feel free to reach out through the Help section on our website – I'm happy to assist! 🚗📍
Best regards
Sophie Wash World
nemlig og besde
I am happy, it was easy and effective vask. i am satisfied and like to go again and i feel its worth for the money i pay .
I am happy, it was easy and effective vask. i am satisfied and like to go again and i feel its worth for the money i pay
April 21, 2025
Reply from Wash World
Hi Karthikeyan
Thank you so much for the kind words and the four stars – we’re really glad to hear that you found the wash easy, effective, and worth the money.
We look forward to welcoming you back again soon!
Best regards
Benjamin
Top notch wash quality…
I’ve been using Washworld for a while now, and honestly, it’s the best car wash I’ve tried. Everything is super easy—just drive in, let the system do its magic, and drive out with a sparkling clean car. I love how fast it is, Plus, the wash quality is top-notch every single time. Definitely my go-to from now on!
April 22, 2025
Reply from Wash World
Hi Shunil
Wow – thank you so much for the amazing review and the five stars! We're thrilled to hear that you're enjoying both the quality and the convenience of our service.
It means a lot to us to be your go-to car wash, and we look forward to giving your car that sparkling clean shine again soon.
Best regards
Benjamin
No pressure since weeks and it's never…
No pressure since weeks and it's never filled with materials, you just use water.
Horrible service.
April 16, 2025
Unprompted review
Reply from Wash World
Hello Peter,
Thank you for your review – I'm truly sorry to hear about your disappointing experience.
It sounds like the wash station hasn’t been performing as it should, and that’s absolutely not the experience we want you to have. I’d really like to help resolve this, so I encourage you to reach out through the "Help" section on our website, where our customer service team can look into the issue and follow up with you.
We appreciate you taking the time to share your feedback, and we hope to have the chance to provide you with a much better visit in the future.
Best regards,
Yahya
Reply from Wash World
Hej Andrea,
Tusind tak for de flotte stjerner – det sætter jeg stor pris på!
De bedste hilsner
Benjamin
The car wash itself is actually quite…
The car wash itself is actually quite okay - but it’s not okay with a huge amount of downtime when you pay a monthly fee for availability. Our local wash have had either one or two (out of two!) lanes out of service several times last month. After a few fruitless attempts to have my car washed (even their chatbot said one lane was open when it wasn’t) I have cancelled membership for two cars. I’ll probably still use their service, and pay per actual wash instead of a service not provided.
March 28, 2025
Unprompted review
Reply from Wash World
Hi!
Thank you for taking the time to share your experience – we completely understand your frustration with the downtime, especially when you're paying for a membership that relies on consistent availability. We’re truly sorry that your local wash has had recurring issues, and we’re working hard to reduce downtime by upgrading equipment and adding more technicians across locations.
If you’d like us to look into your local wash specifically or provide further assistance, you’re always welcome to reach out to our customer service team at kundeservice@washworld.dk.
Best regards
Moiez from Wash World
Reply from Wash World
Hi Oleksandr,
Thank you for your 5-star review! We're glad to hear you’re happy with our prices and fast service. We appreciate your support and look forward to seeing you again!
Best regards,
Sophie Wash World
Reply from Wash World
Hi Dorin,
Thank you for your review!
It's great to hear that you experienced a good wash - we're looking forward to welcoming you again!
Best regards,
Sophie Wash World
Reply from Wash World
Hello
We sincerely apologize that you experienced several car washes out of service last Sunday. This is certainly not the experience we want our customers to have. We are continuously working to improve operations and ensure that as many car washes as possible are available.
You can write to our customer service so we can take a closer look at the matter.
Best regards,
Benny
Reply from Wash World
Hello,
Thank you for your review! We're glad you had a good experience and hope to see you again soon!
Best regards,
Yahya
Reply from Wash World
Hello Samaresh,
Thank you for your feedback! We're sorry to hear that the drying didn't meet your expectations. If you experience this again, please reach out to our customer service through the 'Help' section on our website—we’d be happy to assist! 🚗✨
Best regards,
Yahya
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.