I’ve been working with WATC for 6 months and everything has gone smoothly. They’re super fast, reliable, and the fabric quality is excellent. As someone starting a clothing brand, I really apprec... See more
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Exceptional quality and service! We’ve been working with WATC Studio for our brand samples and the experience has been incredible from start to finish. The garments feel premium, the printing quality... See more
Clothes are impeccable I hate shopping online since i barley find things that fit right but when i truly say these are the best fitting clothes, they really are. I got a boxy hoodie which... See more
Company details
Written by the company
We produce what others outsource. We control what others delegate. We own what others rent. Made in Portugal, in our own ateliers, we master every step from fabric to finish. WATC STUDIO blanks are timeless, essential. The foundation of every wardrobe, the perfect canvas for creators. Quality is our foundation. Sustainability is our responsibility. Accessibility is our commitment.
Contact info
Portugal
- watc-studio.com
4.2
Great
91 reviews
Replied to 37% of negative reviews
Typically replies within 2 weeks
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Beware of their printing service!
The quality of the clothing is generally pretty good, although the hoods on the hoodies are huge! Overall, slightly overpriced for what it is and you can find cheaper and better options elsewhere.
However, I would recommend anyone to NOT use their printing service. They use a particular DTG method that leaves marks on each item of clothing, as if they have been slightly burnt. The texture of the t-shirt becomes extremely hard to the point that my customers started noticing and returning items.
I tried to help WATC by sending back a few samples of this, expecting them to reimburse me for the orders that were badly affected. However, they just brushed it off saying it's all part of the printing method and it would go away in a few washes. The problem is how is a customer meant to know this?! They want a t-shirt they can wear instantly without having to wash it a few times! WATC offered to start washing them before sending to me but the DTG method they use isn't a very good quality one and the print starts to fade almost immediately after the first wash.
Having spent thousands of pounds with WATC, I was expecting them to reimburse me more than 60 euros, for orders that I am not able to sell myself due to them being so badly affected.
February 7, 2024
Unprompted review
Reply from WATC STUDIO
Thank you Henry for taking the time to share your feedback on Trustpilot. We truly value the opinions of our customers and take all feedback, whether positive or negative, as an essential part of our continuous improvement process. We are committed to delivering high-quality products and services and are disappointed that your experience with our printing service did not meet your expectations.
It's important to note that your experience, though entirely deserving of our full attention, represents a very isolated case in our history of service. We pride ourselves on the quality of our products and the service we provide, and what you have experienced does not reflect our usual standard of customer satisfaction.
We genuinely hoped that the solution we proposed would address your immediate concerns. Our intention is always to support our customers in the best possible way. We regret if the solution offered seemed unsuitable for you.
Thank you again for your commentary. It is invaluable to us as we strive to improve our services and ensure our customers are satisfied.
-WATC Studio
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Expensive mistake
Ordered for my nephew for Christmas, paid customs duty to import so overall 76 euros and doesn’t fit and but he lives in Scotland so I’ve only just got it back - most UK shops allow returns till end Jan but their returns policy is 14 days and you pay for it yourself - 15 euros to return to Netherlands. So overall an expensive mistake, very poor returns policy. And hoodie is pretty boring and nothing special part from also being too small (medium ordered).
December 12, 2023
Unprompted review
Amazing Clothing
clothes are insanely high quality got my order 4 days after ordering really amazing stuff for a fair price tbh highly recommend the hoodies
December 14, 2023
Unprompted review
Reply from WATC STUDIO
Hi Damian,
Thank you for the amazing feedback! We're glad you love the quality and speedy delivery. Enjoy your hoodies, and we appreciate the recommendation! 😊
Kind regards,
-WATC Studio
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