I've ordered a lot at Wayfair Germany, and to be fair, sometimes there did seem to be quality control issues by individual brands or shipping damage likely due to very long distance shipping. Howe... See more
Company replied
Wayfair Germany
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wayfair itself is really good. good quality, mostly good customer service but a career like GLS is horrible with very irresponsible drivers and unfortunately liars. they are too lazy to get out of th... See more
Company replied
I have to say, I was skeptical about purchasing something from Wayfair because of the reviews I saw on Trustpilot. But our order went through without a hitch. The delivery was sooner than expect... See more
We ordered many items from Wayfair, all of which arrived on timely manner and as described in the webpages. Only one of the items was wrong (which might be replaced by the delivery company) but Wayfai... See more
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- e-Commerce Solution Provider
- Home Improvement Store
- Outdoor Furniture Store
Written by the company
Wayfair ist der Ort für alles rund ums Zuhause. Wir sorgen dafür, dass sich jeder überall ein Zuhausegefühl erschaffen kann. Mit einer riesigen Auswahl findest du genau die Produkte, die zu dir passen. Mit exzellentem Kundenservice und den Vorteilen des Online-Shoppings machen wir es dir so einfach wie möglich, Möbel, Deko & Co. zu kaufen und nach Hause liefern zu lassen.
Contact info
Karl-Liebknecht-Str. 29, 10178, Berlin, Germany
- www.wayfair.de/myaccount
- wayfair.de
Absolute disbelief
Absolute disbelief. I bought a double mattress that was delivered 10 minutes ago.
As I came downstairs to open my front door, the Mattress was left leaning against a wall, and the driver was already driving away.
Dump and run!
Total disbelief, shock . Contacted Wayfair Chat Box, to complain well that was a waste of time. Simply patronised and a promise of they will do better next time,
I am now stuck with a double mattress at my front door. Tried to lift it, nope way too heavy and no one to help as I live alone.
Wayfair chatline did not help at all. The response was, we will do better next time. Really?
July 11, 2025
Unprompted review
Advertisement
They love only money
After you bought something, you are no longer a lovely customer, because your money no longer is in your own pocket. Try to return something and get your money back.
February 6, 2025
Unprompted review
Not delivered
Ordered delivery, two large items were not delivered. I am unable to pick them up. No clue where they are. Wayfair won't refund me until they get them back, but why is it my problem to track down merchandise that I never received. I have no idea what is happening & they haven't communicated anything.
December 30, 2024
The product’s quality was amazing
January 5, 2025
What an absolute joke
What an absolute joke. We ordered a lamp at the end of November that didn't arrive until now, 10th of January. We've had to contact wayfair four times to get help with this and the lamp has just been sitting at some dpd place for over a month. We weren't able to cancel the order or request a refund until it arrived.
When it arrived today the box was in incredibly poor condition and several parts of the lamp are broken. It is unusable.
Wayfair doesn't even want it back, they just want me to throw it away. So not only is the customer service terrible and the delivery times a joke but they are clearly not conscious about reducing waste or offering any kind of compensation, other than the regular refund which we can now finally ask for.
I will never order from them again.
January 10, 2025
Unprompted review
Advertisement
Reply from Wayfair Germany
Hi Swati Bansal,
We are sorry to hear this. This is certainly not the quality of service we aim to provide for our customers, and we apologise for any inconvenience caused. As we use third party couriers and suppliers there are rare instances where delays arise that we sadly can't account for which is why we always give estimates. Once scanned with the carrier we will email the tracking to you.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.de or on 0800 183 8449.
Thanks
Wayfair DE
Reply from Wayfair Germany
Hi SueB,
Thank you for reaching out. We understand your frustration with the waiting time for your order. When you placed your order on the 18th of December, the estimated delivery date was confirmed as the 10th of February. Please note that the lead time for your item is typically 7-8 weeks. We truly appreciate your patience and, if you require any further assistance or updates, please don’t hesitate to contact us via your account at www.wayfair.co.uk/myaccount.
Best regards,
Wayfair DE
Reply from Wayfair Germany
Hello Abdina Jalloh,
We’re delighted to hear that you’re pleased with the quality of the goods, the packaging, and the timely delivery. Thank you for your positive feedback!
Best regards,
Wayfair DE
Box wasnt delivered.
Box wasnt delivered.
No UPS tracking note
Unsuccessfull
Want my money back!
December 8, 2024
Reply from Wayfair Germany
Hi Ulrich Paetow,
We are sorry to hear this. This is certainly not the quality of service we aim to provide for our customers, and we apologise for any inconvenience caused. As we use third party couriers and suppliers there are rare instances where delays arise that we sadly can't account for which is why we always give estimates.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.de or on 0800 183 8449.
Thanks
Wayfair DE
Advertisement
Avoid purchasing from Wayfair.de
purchased a chair and was told it would arrive before Christmas, only to receive an email 4 days later after my money is taken stating that now my order won't be shipped until april next year!! Four and half months delay in delivery is embarrassingly bad service.
If the product was never in stock how can money be taken?
Now i must battle to get my money back ill expect.
Just think twice before purchasing because it doesn't seem to me like the company can be trusted.
December 7, 2024
Unprompted review
Reply from Wayfair Germany
Hi Mr RD,
We’re very sorry for the disappointing experience you’ve had with your order. Taking payment for an item and later informing you of such a significant delay is not the service we strive to provide. A refund has been processed, and you should see it reflected in your account within 3-5 business days.
Your concerns have been noted, and we’re reviewing this situation to prevent similar issues in the future. Please don’t hesitate to contact us if there’s anything further we can do to assist.
Kind regards,
Wayfair UK
Reply from Wayfair Germany
Hi Tereza,
Thank you for sharing your positive experience with us. We're so pleased to hear that your delivery arrived early and that you're happy with the quality of your purchase. We truly appreciate your feedback and are grateful for your support.
Best regards,
Wayfair DE
bad experience with career
Wayfair itself is really good. good quality, mostly good customer service but a career like GLS is horrible with very irresponsible drivers and unfortunately liars. they are too lazy to get out of the car and ring the bell instead they say delivered. I've been struggling with them a lot. so far DPD is the best and most reliable
December 4, 2024
Reply from Wayfair Germany
Hi Ozra,
We are truly sorry to hear about this. We appreciate your feedback and will make sure to forward it to the relevant team for future improvements.
If you have any questions or concerns in the meantime, please feel free to contact us. We’re here to assist you.
Wayfair DE
1234567890
December 4, 2024
Reply from Wayfair Germany
Hallo Marc,
wir freuen uns über Ihr positives Feedback. Ihre Meinung bedeutet uns sehr viel.
Mit freundlichen Grüßen,
Wayfair DE
Advertisement
Hello, A cancelled order was charged again- scam
Hello,
Suddenly the delivery date was postponed 6 weeks! Tried to find a phone number to call to change the order or cancel it. Finally found Wayyfair on Facebook but the admin only provided a US number. A "Customer Care Representative" did respond to me and told I could not change the delivery date and he suggested to cancel the order. He was then telling me to share my bank card to send my money paid for products. Instead my card was charged again!!!!!, now tthe action is reported to bank and police. Can anybody at Wayfair get in contact with me to solve this asap!!!!
December 3, 2024
Unprompted review
Reply from Wayfair Germany
Hi M Wallter,
We’re extremely sorry to hear about this distressing situation. This is being reviewed by our team to understand what happened and ensure it’s resolved as quickly as possible.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting on www.wayfair.de or on 0800 183 8449.0423.
Thanks
Wayfair DE
Amazing Customer Support!
I've ordered a lot at Wayfair Germany, and to be fair, sometimes there did seem to be quality control issues by individual brands or shipping damage likely due to very long distance shipping.
However, the customer support has always been amazing and never let me down if any such thing happened, they always made things right.
So i'm happy to give them five stars as to me it's a risk-free experience. I've always been either happy or got my money back with no hassle other than writing a few sentences to the customer service.
November 29, 2024
Unprompted review
Reply from Wayfair Germany
Hi byJens W.,
Thank you so much for your wonderful feedback! It’s great to hear that despite occasional issues with quality or shipping, our customer support team has consistently provided a risk-free and satisfying experience for you. We’re thrilled to have earned your trust and five-star rating. Your support means the world to us!
Kind regards,
Wayfair DE
Very helpful and very informative thank…
Very helpful and very informative thank you
December 1, 2024
Reply from Wayfair Germany
Hi Binta Sanneh, we are glad to hear you have been happy with the service we provide. Thanks for sharing your feedback.
Wayfair UK
Good product and fast delivery
November 5, 2024
Reply from Wayfair Germany
Hi Sadaf Rezaie,
Thank you for your feedback. We are glad to hear that you are happy with the product and the delivery service. We truly appreciate your kind words, and we hope you enjoy your purchase. If there is anything further we can assist you with, please don't hesitate to reach out.
Best regards,
Wayfair DE
Advertisement
Reply from Wayfair Germany
Hi Maged Aldosari,
Thank you for sharing your positive experience with us. We’re pleased to know everything went smoothly and that you’re happy with your order. If you ever need assistance in the future, we’re here to help.
Best regards,
Wayfair DE
Reply from Wayfair Germany
Hi Mostafa Taha,
We appreciate your positive feedback. Your opinion means a lot to us.
Wayfair DE
I love my Sofas
I love my Sofas, it's so nice and comfortable.
Easy to mount . The color is amazing which fits perfectly with my living room. Love it
October 18, 2024
Reply from Wayfair Germany
Hi Mirella Zephir,
So glad to hear you love your sofas and that they’re comfortable and easy to assemble! It’s great that the color complements your living room perfectly.
Regards, Wayfair DE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.