I've ordered a lot at Wayfair Germany, and to be fair, sometimes there did seem to be quality control issues by individual brands or shipping damage likely due to very long distance shipping. Howe... See more
Company replied
Wayfair Germany
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See what reviewers are saying
Wayfair itself is really good. good quality, mostly good customer service but a career like GLS is horrible with very irresponsible drivers and unfortunately liars. they are too lazy to get out of th... See more
Company replied
I have to say, I was skeptical about purchasing something from Wayfair because of the reviews I saw on Trustpilot. But our order went through without a hitch. The delivery was sooner than expect... See more
We ordered many items from Wayfair, all of which arrived on timely manner and as described in the webpages. Only one of the items was wrong (which might be replaced by the delivery company) but Wayfai... See more
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- e-Commerce Solution Provider
- Home Improvement Store
- Outdoor Furniture Store
Written by the company
Wayfair ist der Ort für alles rund ums Zuhause. Wir sorgen dafür, dass sich jeder überall ein Zuhausegefühl erschaffen kann. Mit einer riesigen Auswahl findest du genau die Produkte, die zu dir passen. Mit exzellentem Kundenservice und den Vorteilen des Online-Shoppings machen wir es dir so einfach wie möglich, Möbel, Deko & Co. zu kaufen und nach Hause liefern zu lassen.
Contact info
Karl-Liebknecht-Str. 29, 10178, Berlin, Germany
- www.wayfair.de/myaccount
- wayfair.de
Poor Service
My order was supposed to be delivered in 7 days. The day after I placed the order, I just checked the order status to find out that the order was delayed by 3 months - no emails, no intimation. I contacted customer care just to know that he does not know about the delay and I may contact him in a couple of days again to see if there is any delay. Not that wayfair would write me in case of delay. Pathetic!!!
July 7, 2024
Reply from Wayfair Germany
Hello Thomas,
Thank you for bringing this to our attention.
We apologize for the inconvenience caused by the unexpected delay in your order. We understand how frustrating this must be, especially without receiving timely updates. Your experience does not meet our usual standards of service, and we are actively investigating what went wrong to prevent future occurrences.
We do our best to make sure items we offer are always available. Occasionally a product will be made out of stock without our immediate knowledge. We have canceled your order and processed a full refund. You should see the refund reflected in your account shortly. Please accept our sincere apologies for any inconvenience caused.
Please contact us directly and we can help arrange this for you.
Please visit www.wayfair.de/myaccount for further instructions.
Thanks,
Wayfair DE
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Good customer support
We ordered many items from Wayfair, all of which arrived on timely manner and as described in the webpages. Only one of the items was wrong (which might be replaced by the delivery company) but Wayfair succeeded to find us the best solution.
July 2, 2024
Reply from Wayfair Germany
Hello HB,
Thank you for your positive feedback!
We're pleased to hear that your overall experience with Wayfair has been satisfactory. We apologize for any inconvenience caused by the incorrect item, but we're glad that we could resolve the issue promptly and find the best solution for you. Thank you for choosing us.
Best regards,
Wayfair DE
Super Sevice
July 4, 2024
Reply from Wayfair Germany
Hallo Rosa,
vielen Dank für Ihr positives Feedback. Es freut uns zu hören, dass Sie mit unserem Service zufrieden sind. Wir würden uns freuen, wenn wir auch in Zukunft wieder auf Sie zählen könnten.
Mit freundlichen Grüßen
Wayfair DE
Reply from Wayfair Germany
Hello Sergio Leonardo Tejerina Araoz,
We're truly sorry to hear about the delay with your order. We understand how frustrating this must be. Please know that we have already ordered a replacement for the item that you have not received yet. Thank you for your patience and understanding.
In the meantime, if you need further assistance please contact us directly through the 'My Account' section on our website by visiting www.wayfair.de/myaccount and we will be more than happy to support you.
Thanks,
Wayfair DE
my favourite online app
my favourite online app, you found quality products here with fast delivery, sometimes the products are being damaged but it happens, otherwise from my side 5 stars
June 28, 2024
Reply from Wayfair Germany
Hi Sonuaries,
Thank you for your positive feedback about our online app! We're delighted that you appreciate the quality of our products and our fast delivery service. We understand that occasionally there may be issues with damaged products, and we're sorry for any inconvenience this has caused you. Your five-star rating means a lot to us, and we're here to assist you with any further needs or concerns you may have.
Warm regards,
Wayfair DE
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Reply from Wayfair Germany
Hi Susan,
Thank you for your feedback! We're delighted to hear that you found our prices competitive, and that our delivery was swift. It's great to know that the product met your needs perfectly. Thanks for sharing your experience!
Wayfair DE
Alles TOP
delivery, customer services, and the ease of ordering. Everything was very smooth and fast! Recommended
May 31, 2024
Reply from Wayfair Germany
Hi Lenka F,
Thank you so much for your positive review! We're delighted to hear that you had a smooth and fast experience with delivery, customer service, and ordering. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Best regards,
Wayfair DE
Good product with on time delivery
Delivery was before the expected date and the product was well packed.
This is my second mattress from Wayfair and even this one was comfortable and suitable like previous one.
May 25, 2024
Reply from Wayfair Germany
Hallo Antkita,
wir freuen uns über Ihr positives Feedback. Ihre Meinung bedeutet uns sehr viel.
Mit freundlichen Grüßen
Wayfair DE
My order has cancelled without any…
My order has cancelled without any explanation, after one week! And the item i bought is still on the web side to sell🙈
May 13, 2024
Reply from Wayfair Germany
Hi Emine Özğül,
We are truly sorry that you are unhappy with your experience. We understand your anger and deeply regret the inconvenience you have experienced. In this particular case, we had to cancel the order due to a pricing error, which unfortunately caused delays and frustration. It was in no way our intention to disappoint you in this way.
We want to assure you that we take your concerns seriously and are always working to improve our processes to avoid such situations in the future. We understand that this has affected your experience and we sincerely apologize for any inconvenience.
Thanks for your understanding
Wayfair DE
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I have bought a number of items from…
I have bought a number of items from you and have been more than happy with them, good price and fast delivery. I will be back.
May 3, 2024
Reply from Wayfair Germany
Hi Kris Gray, we are glad to hear you have been happy with the service we provide. Thanks for sharing your feedback.
Wayfair DE
The Chairs are great and Comfortable.
The Chairs are very good, easy to install and comfortable. The colour looks great as shown in the picture. One of the chair has a small thread coming out and I asked for replacement which was also done very easily.
April 23, 2024
Reply from Wayfair Germany
Hi sridevi balaji, we are glad to hear you have been happy with the service we provide. Thanks for sharing your feedback.
Wayfair DE
War in Ordnung.
April 25, 2024
Reply from Wayfair Germany
Hallo Herr Skricik,
wir freuen uns über Ihr positives Feedback. Ihre Meinung bedeutet uns sehr viel.
Mit freundlichen Grüßen
Wayfair DE
DO NOT TRUST THIS SHOP!!!!
DO NOT TRUST THIS SHOP!!!!
WAYFAIR have not transferred the money back to me. After they cancelled the delivery of the product I ordered and paid for on the 14th of February 2024, they promised to send the money back several times. Still only “Sorry, I don’t know why it happens, wait a couple of days”. I can’t imagine that this kind of shop can exist!
April 25, 2024
Unprompted review
Reply from Wayfair Germany
Hi Michal,
We are sorry to hear this. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused.
We try our best to ensure our stock levels are up to date, however due to an increase in demand there has been a slight delay in this update on certain products. We apologise for this, and should you like to check stock levels prior to purchase please feel free to contact us directly. You can do this by visiting www.wayfair.de/myaccount.
Thanks
Wayfair DE
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Super !.....................
April 22, 2024
Reply from Wayfair Germany
Hallo Georg,
wir freuen uns über Ihr positives Feedback. Ihre Meinung bedeutet uns sehr viel.
Mit freundlichen Grüßen
Wayfair DE
Alles war gut danke
April 13, 2024
Reply from Wayfair Germany
Hallo Ahmed,
wir freuen uns über Ihr positives Feedback. Ihre Meinung bedeutet uns sehr viel.
Mit freundlichen Grüßen
Wayfair DE
You sent the wrong rug and you won't allow me to return it, so I lose €49!
You sent me the wrong rug!
April 9, 2024
Reply from Wayfair Germany
Hi Denice,
We are very sorry to hear of the issues you have experienced with your order. This is certainly not the quality of goods we aim to provide for our customers, and we apologise for any inconvenience caused.
We always want to ensure that our customers are happy with the items they received. If you believe that there is a quality issue for this item, please report this through the 'My Account' section on our website and we will be more than happy to assist you.
You can do this by visiting www.wayfair.co.de/myaccount.
Thanks,
Wayfair UK
An absolutely horrible experience
An absolutely horrible experience. Wayfair managed to send us the same wrong product no less than five (5) times, despite our repeated requests for sending the right one, claiming that they could do nothing about the mistakes made by one of their collaborators. Upon our response that it was Wayfair's responsibility, not ours, to ensure that their collaborator delivered the right goods, they did not know how to respond. After that, they needed several months and several reminder emails from our side to finally reimburse us; in some of their responses, they "warned" us that they would collect "evidence", indirectly accusing us of fraud. Ridiculous and highly unprofessional.
April 18, 2024
Unprompted review
Reply from Wayfair Germany
Hallo
es tut uns sehr leid, dass es bei Ihrer Bestellung Schwierigkeiten gegeben hat. Dies ist sicherlich nicht die Einkaufserfahrung, die wir unseren Kunden bieten möchten und wir entschuldigen uns für etwaige Unannehmlichkeiten.
Wir möchten sicherstellen, dass unsere Kunden mit der erhaltenen Ware zufrieden sind. Sollten Sie der Meinung sein, dass bei diesem Artikel ein Qualitätsproblem vorliegt, melden Sie dies bitte über die Rubrik "Mein Konto" auf unserer Webseite
Wayfair.de - Möbel, Lampen & Accessoires online kaufen | Wayfair.de
Wir helfen Ihnen dann gerne weiter.
Mit freundlichen Grüßen
Wayfair DE
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Quality is good
Quality is good. Delivery was quick. Nothing to complain.
August 16, 2023
Unprompted review
Reply from Wayfair Germany
Hallo,
wir freuen uns über Ihr positives Feedback. Ihre Meinung bedeutet uns sehr viel.
Mit freundlichen Grüßen
Wayfair DE
The delivery of two products from the…
The delivery of two products from the same order arrived on time. But the third product in the same order still remains to be delivered. It is four days late already.
There has been zero communication or intimation of why the order is late.
It makes me have second thoughts of buying again from Wayfair.
April 6, 2024
Reply from Wayfair Germany
Hi Tejal Chopra,
We are sorry to hear your order was delayed. Please be advised that this is not the experience we typically provide for our customers, however due to recent circumstances we have experienced delays with some of our deliveries. Please accept our sincere apologies for any inconvenience caused.
If you need further assistance please contact us directly through the 'My Account' section on our website and we will be more than happy to support you.
Thanks,
Wayfair DE
All was fine !
April 8, 2024
Reply from Wayfair Germany
Hallo,
wir freuen uns über Ihr positives Feedback. Ihre Meinung bedeutet uns sehr viel.
Mit freundlichen Grüßen
Wayfair DE
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