Wayfair Germany 

10.10 2024: I received almost all the thing I bought before the delivery date, the only thing I have a problem, is that I received a product incomplete, that is not Wayfair fault, but is an issue, I'm still waiting for a solution, the supplier don't have the parts in stock, and I don't have a solution yet. Customer service is good, reply very fast, and polite.
26.10.2024: It's really sad to reduce my rate, I never received a proper solution, the customer service just ignore me until I contacted again, I received an offer to reduce the price, but there was not enough to buy a mattress with same characteristics, shame

Honest company and hardworking always, did a very thorough job at a great intro rate. Thanks!

Returned 2 sofas and weeks later I am still chasing them regarding the refund - they act like they do not understand what the case is about, constantly send me to 'other departments'.. very unprofessional

I have several experiences with Wayfair. The first time, my order was cancelled immediately and I received my refund within minutes. I contacted customer service to find the cause and after it should be good, I ordered again and it was cancelled again. But this time my refund took three weeks (this while I am new in Germany, moving and need the money). The third time went well. I didn’t like buying from Wayfair, but only they had a wardrobe I wanted so I ordered one more time. No problem, I thought. Everything was good and I’m happy with the products. However, when you pay with Paypal, you give them an automatic payment instead of a one-off payment like usual. I trusted they would only use it for the products I bought. However, one month later, they tried to take money from my account while I did not order anything or have no outstanding payments. When I searched my email for Wayfair to see if I overlooked something, I found an old email from 2013 in which I asked my credit card company to help me with a dispute with Wayfair (US). I should have remembered. Stay away from this company.

Edit after response: They don’t understand that the main issue is them trying to take money from my bank account for no reason, one month after my last purchase. And that I had an issue with Wayfair 11 years ago too.
The refund itself took long, but was settled weeks ago (many weeks after my first purchase).
Never again.

As always, Wayfair is 100% reliable! I got my order faster than posted! Never had any problems with Wayfair and would definitely recommend shopping there, alone for the fact that they have a great inventory of quality products.

I like the quality and overal look. Also build it was not an extreme deal. Just one thing is total nightmare. In instructions, every part and piece have specific code/number (for example S27491P). But parts and pieces are not labeled!!!! So you have no idea which part is it.

Would be smarter to send me a review once my item was received…but it still seems to be lost and Wayfair is working on it. I hope my item arrives soon.

We like Wayfair for buying various household items. However, we had a very unpleasant experience recently.

We received a 500 EUR voucher in April as a gift for our numerous reviews (thank you very much). We went on to order various items from the website. When after a few days, we got no confirmation that the order had been processed, we contacted the customer service only to find out that, due to some technical faults with the software, our order had to be cancelled.

We, naturally, expected that the full balance of or voucher will be restored which did not happen. Instead of 500, now we only had 418.01 EUR (or something like that).

We called the customer service 800 number to speak with someone in English in order to find out what happened. The CS person was very nice, tried to help but said he could not because his records did not show what took place. However he acknowledged that something did go wrong and the balance should have been full. He said he would contact the finance department to find out what happened, and would send us an email within one business day with the explanation. That did not happen--we never got that email.

So, we called again with the same disappointing outcome. We finally placed another order which we received as expected. However, our balance was still about 80 EUR short.

Update on 30th of August. Finally, a person capable of taking care of our problem and willing to do it, acted and got our balance restored. This person was very pleasantly professional to talk to and with great empathy took it upon herself to correct whatever error happened. Now, we are satisfied. Thank you in spite of the problems we had.

The table looks great and is build neat. Very easy to assemble and the surface is real wood.

Fast restocking and immediate alerts.
Thank you.

As always satisfied..

I loved the fast delivered and the product met my expectations.

Refund taking too long ..I had returned the chairs on 25th of June . Today is 1st of August and despite repeated chats with Wayfair, I have still not received my refund. I am not receiving any replies to my emails, and chats are the only way forward. The service executive is repeatedly telling me that refund is initiated on 20th July, and asking me to wait even though as per your website it should only take 3-5 business days

Update: Spoken with my bank and have got it sorted out. If I had been given more details when i called earlier, it would have been helpful. 3 stars because, the refund should be initiated when the goods are received back, not when the customer calls and asks for it. However, overall the response from the service team was good.

On 22 June, I ordered a highboard for €274.98, which was delivered on 2 July without an assembly guide and one front panel faulty, so I contacted customer support. I was reassured that a replacement part along with the missing guide would be ordered from the manufacturer so I left for my 3-week holiday assuming they would be delivered by the time I'm back. Today I came home but they were still nowhere to be had, so I contacted customer support once again. When I made a complaint all they offered me was €95 if I was willing to keep the article as is. And when I told them I would then rather return the article and get a full refund I was told it was no longer possible. What? They violate the delivery contract and then they offer me to pay back a THIRD of the original price? I should say not!

I ordered a table on July 5th, waited 2 weeks. After that they cancelled my order, the price of table was increased 2x, the customer support now saying you can order again. Not going to order again from here.
Order #: 4229450898

Wayfair order process was great. Responsiveness of the support team as well. Thanks so much. Any time again.

good
6666666666666

They are scammers. We got a shipment of an couple hundred euro furniture in simple carton box so it came broken beyond any hope. We tried to return it for 3 weeks, with wayfair telling us they have "technical issues with shipping" so they will get back to us. They never did. We contacted them multiple times again with no progress.
We opened a paypal case, where they tried to argue we never shipped it back and lied that they organized a shipping for us (we didn't, because they never got back to us how we should ship it). They stopped replying. Paypal pushed them and then wayfair wants us to send it back on our own expense (against the purchase conditions), which at the weight of the package is expensive.
We still have the packages ready to ship in our house 5 weeks after we started dealing with these scammers. We are in a process now to handing the case to a lawyer, as they are just dealing with us completely illegal.

If there was a rating lower than 1 star I would give them that. Incredibly disrespectful and incompetent behavior. And their packages come packed in single layer carton with not so much as bubble foil inside. Even 15kg steel legs got bend during transport.

Edit and update #1:
in our paypal case WF sent a ups tracking number of an order that they organized shipping – we have never received this and only were promised we'll get contacted by ups (never happened).
After writing this review we spent an hour on a phone with customer service from paypal telling us that they cannot do anything for us and that our best option is to directly call ups – we did, they came to pick it up – BUT the order is made to an address in the UK not EU and therefore it needs more documents about content, the ups guy was nice but did not take the parcel. So wayfair messed that up too. So now that wayfair replied to my wayfair.de review from .uk just shows that they are too inept to even do that properly.
Seems that after sharing this online wayfair is trying again – first they offered again shipping or a bit of money if we keep the pile of garbage but yet again had technical problems to arrange shipping. Seems that if we lug it ourselfs to a shipping company with no pickup it might work and we were promised a shipping label by email. I will write an update if that ever happened.
You as a company do not deserve even a brown dwarf of a star review.