Wayfair Germany 

With my last purchase, a defect bone china dining set, I have had no feedback despite complaining twice per Email.

Super Service

Not good delivery service,

Chair doesn’t look like it was in image

My delivery was supposed to be yesterday 4th April. UPS tracking stated today (5th April) but now it does not tell me anything and Wayfare have my money and I have no delivery. Useless company. I am not able to contact anyone apart from a useless Chat. Not recommended to deal with .

I loved the service and quick supply.

Super Kollegin im Service am Telefon

The price was perfect for my purse! It come exactly at the time estimated for its arrival. I will gladly recommend it to people. Just a click and it is at your door!
That's my Slogan for you.
May God bless your establishment

I had an amazing experience purchasing on Wayfair. Overall, I bought 30+ products. All of them arrived on time. Price / Quality was amazing. Looking forward to future purchases!

Customer service answered promtly. They were friendly and helpful. I have phoned twice and both times were positive. Professional and competent.

Quick order accepting and delivery is fast.

It’s company and product is very good . These products are very useful for me .i am personally recommending this is very very good product

Super super 👌

My product was canceled without explanation.Very strange

Purchased 4 bar stools from Wayfair 5 years ago. Metal Construction / Leather. I contacted them thru their customer service email to advise them that the seat construction on all 4 chairs cracked (and included photos). They didn't seem to care that the quality of their products, in this case, was so unacceptable. These bar stools are not used everyday, as they are not at our family table. And yet the seat of all 4 chairs cracked in the middle. I understand wear and tear on the textile over time but the construction of the seat? When I asked if they could contact the manufacturer of the chairs, they failed to mention that Wayfair held the trademark for this particular brand. When I asked for a discount to purchase 4 new chairs they said that "there was nothing that they could offer or do." I found this completely ridiculous in this day and age. Beware.

We ordered a metal daybed from Wayfair.de on the 3rd of December 2023 and discovered in the process of ordering that it wouldn't be delivered until January 2nd 2024. Seemed like a long delivery period but it's a piece of furniture, we don't know where it's being shipped from and we really wanted this particular bed, although it wasn't cheap at all, so we went ahead and ordered it.

January 2nd came and went and we heard nothing from Wayfair. No updated shipping info, just that the delivery would be January 2nd, even after January 2nd had passed. My boyfriend contacted Wayfair and they began chatting with him on WhatsApp - which was really bizarre, plus it was obviously a chatbot and the responses to his questions were never directly addressed. Finally, after several days of chatting, a real person apparently came on and said sorry for all of this, a "replacement" bed will be sent on January 10th and we will be notified about the delivery date. The status of the delivery was set to "your order is being prepared for shipping" until he again reached out to Wayfair.de on January 16, at which point the estimated delivery date in our online Wayfair.de account jumped to April! The bed is still available on their website, but is now being sold at a higher price. We're starting to wonder if they expect us to cancel our original order and attempt to re-order the bed, and pay even more. At this point we have no idea whether we will ever see the bed. Judging by the stories here on Trustpilot that people didn't get their money fully refunded, we're also afraid to cancel the order...

Regarding the response from Wayfair below: NOTHING has been resolved! The delivery date went from 2nd January to 26th January to 1st February to 13th of April.

I ordered 3 lamps from them on Black Friday 2023. Out of the 3 lamps, one of them was completely the wrong item. I complained to them over live chat so they decided to them resend me the lamp. The next time DPD marked the item as delivered however it actually never arrived at my place. Nobody received it and they are accusing me now. When clearly DPD made a mistake. They also have no evidence to show that it was delivered. It's 2 months since I ordered and neither have I received the lamp nor have they issued me a refund. Infact their customer service is fighting with me over emails and many times even stopped replying. Also their live chat does not work anymore. Literally the worst customer service I have ever received in my life. Never ever will I make a mistake of ordering from them again.

Best,
Ammar Kamran

Untrustworthy!

Use google-image-search on the images on their website, you will find the same item on another website and much cheaper, and they will be delivered earlier.

I ordered a cupboard late November, delivery date was set for early December. Then on the day of delivery received a call from Hermes that they don't have the item so there won't be a delivery. Wayfair website showed the item as delivered as scheduled!!
Customer service was unhelpful: "please wait 3 business days for an email from us".
Shipment tracking on their website (and on Hermes') is a joke! They try hard to hide where the shipment is coming from. All the entries in the tracking system are generic code words that don't give me any valuable information!
The item was needed before the holidays. I couldn't return the item because the website showed it as delivered. So, all my plans were ruined.
Finally on 2nd January they send an email, casually announcing that a replacement item is ordered for me, which will be sent on 9th January, and delivered 22nd January (Two full months after my order date).
I go to finally cancel the order on their website, and they ask me again to WAIT two days till they confirm the cancellation!!!

They wasted my time, and my money! I then used google-image-search and found the SAME cupboard on Amazon (with the same picture), for half the price, and will be delivered in 3-4 days. Wayfair should not be allowed to operate under such circumstances!