Wayfair Germany 

Terrible quality, furniture described as wood are cheap plastic. Delivery was also wrong, it came in 3 different boxes, and I got two wrong boxes.
They say the return will be for free when you first fill the return order, and then by email they charge you for the return of a defected item. Even the box is cheap and awful.

Canora Grey

The high rated comments are fake.

The furnitures come from Poland, really cheap material, with a lot of defects and really bad finished.

My bed came with some missing parts and when i tried to improvise, at the end was some measurements failures from the factory.

They have really good looking website, expensive price that promises good quality, BUT ALL FAKE!

I am already waiting for an item more than a month and today I received a message where they say I will wait one more certainly. So all together a minimum of 2 months. Unbelievable. Never again. And definitively would not recommend

The customer service representatives I spoke with in chat and over the phone were very good and I liked the automatic email updates concerning my account and my orders.
The most recent item I ordered is lovely, but seems a bit worn, I guess due to being the end of the stock on that item and on clearance (however would have been nice to include that detail in the item description or in general).
I only ordered four items from here and cancelled two because the payment method I selected on one seemed pretty slow (and with the other item, I simply wanted to buy a different item on their site instead because it better suited my needs).
Overall, I'm mostly satisfied and I like the shop a lot for the customer service, wide and stylish selection as well as the special sales.
Generally, fair quality for the price.
A great alternative to other popular furniture retailers.

Horrible! They have missed one item in my order, and once I asked to send a replacement - they have refunded me the money and asked me to reorder. Now the item is more expensive and i have to pay for delivery in addition. SCAMMERS!!!!!!!!
Update 15.11.2023: in their reply they say seperate email was sent to me. Well it wasn’t. They just confirm what i said above. Scammers.

Customer service is none existent. They cut off chat when you challenge a statement they make, they are quoting company regulation to me but will not share a copy of the regulations. Now waited 6 weeks for a replacement part and no sign of it arriving, no date given. formal complaint has been made.

Worst online shop ever. I have cancelled my order about five weeks ago, and have not received a refund yet despite being promised multiple times that the issue would be resolved within two days. I will never buy anything from wayfair anymore, and certainly don’t recommend it for anyone!!

The worst shop ever! Waited for so long and yes they just cancelled your order even though they still sell the same products. They faked their promo so people come and buy to this website then they will cancelled your oder and sell with higher price. Such a bad shop! Not recommended at all!

And no there's no process on my order. The reply from wayfair is totally false! My order is just cancelled eventho they still have the product.

They were not accepting my payment because I was using VPN.

On May 31st, 2023, I placed my first order ever with Wayfair.de. As I didn't received the advertised 10% discount for newly registered customers, I sent them an email immediately afterwards requesting a refund for the discount I should have received. The next morning I received an email from them stating that the refund would be completed within the next 3-5 business days. One hour later I received another email from Wayfair.de saying that they have cancelled my order because my "previous order history" and my feedback indicate that they are not the right company to fulfill my shopping expectations. They even went further by adding that they will automatically cancel any future order I place. What company treats its customers in such an arrogant and disrecpectful manner? I request Wayfair.de to rectify its error and its reaction is to cancel my order and make threats!

UPDATE 02-06-2023
Wayfair.de complains with Trustpilot about my review requesting to change it and subsequently posts a reaction here saying that the issue has been solved. This is getting crazier and crazier!

The lamp was delivered with a missing part. I was asked to upload photos. I have chose a product replacement option. Replacement was cancelled without asking me. 10 days later I got a small spare part, not actually the part that was missing. The Lamp cannot be used. Chat service is a reaky mockery. Telephone customer service not existing. SMS Serviced after long typing asked for uploading more photos? More photos, another 10 days of waiting for nothing? Not serious Seller. T

Awful awful company. A scandal expressed in 10 dates (and counting...)

Ordered: Mo., 28 Nov
PARTLY delivered: Di., 27. Dez
Missing pieces given delivery date #1: Mo., Feb. 6
Missing pieces given delivery date#2: Mi., 08. Feb
Missing pieces given delivery date #3: Di., 21. Feb
Missing pieces given delivery date #4: Mo., 06. Mär
Missing pieces given delivery date #5: Fr., 17. Mär
Missing pieces given delivery date #6: Di., 28. Mär
Missing pieces given delivery date #7: Mo., 21. Mär
Missing pieces given delivery date #8: Di., 18. Apr

After complaining again on 23.03.23 I get the following response: "Sonnst falls Sie auf die Teile warten möchten sollten die am 27.04 kommen aber ich kann leider nicht versprechend dass nicht das gleiche passiert." translation: "If you want to wait for the parts they should come on 27.04 but I can not promise that the same will not happen."

This is a joke of a company. Avoid!

Edit #1 (28.04.2023): Unsurprisingly, missing pieces have still failed to arrive. Unlike Wayfair's response below, my request is far from being "successfully processed".
Missing pieces given delivery date #9: 2. May 2023

Edit #2 (18.06.2023): HALF A YEAR OF BROKEN PROMISES AND PROBABLY MANY MORE TO COME.
Missing pieces given delivery date #10: 9. June 2023
Of course, nothing arrived. It's quite amazing how bad this company is.

I have to say, I was skeptical about purchasing something from Wayfair because of the reviews I saw on Trustpilot.

But our order went through without a hitch. The delivery was sooner than expected and the product was in perfect condition and just what was expected.

I removed one star because the first time we tried to purchase the item (using Klarna sofort), the payment came out but the purchase didn't go through. We had to wait some days until the amount was refunded to us. This is an issue with the integration between Klarna and Wayfair though.

2 month delivery delay without explanation. Customer support just said they sorry and cant tell me why. Absolute Trash Company.

I tried to buy a couch table from them, the first arrived scratched, the replacement arrived scrachted as well, the third, the replacement of the replacement was fine. The problem is that they don't want me to personally go to the post office to send the wrong tables back. Unfortunately the people organising the picking up operations, are completely useless, they give you a time, and they come before. They tell you to prepare the two packages, to then only pick up one. Now I'm still here with one package, after weeks. Never, ever, Wayfair.

In my case both of my Orders were successful, one return went also very well, just in two days I've got my money back. Customer service have been nice and helpful. Minus one star because of the app-bugs.

The bed arrived without any screws to build it, so we can not build it. Customer service could not enable a fast delivery, neither tell us when it can arrive. This is very bad.

the worst quality I've ever seen.
The sofa fell apart after a month, the second one they sent was damaged and used. Fraud, fraud, fraud

Horrible experience. I ordered 200x200 bed and they sent me 140x200. I sent it back and they sent it again the wrong size. Afterwards they offered me a benefit of 'kostenlos' pickup of the wrong delivery. No apologies or compensation and I lost 2 months waiting for a bed which never came. At the end they said, we do not have 200x200 bed and the info on the website is wrong.

Never again, even if they offer free stuff!