Wayfair Germany 

Never again!! Customer service just ignores you when you want to return something. 30 day money back policy is a lie. They are thieves and it’s against the Trade Practices Act or equivalent law in Germany. I’m so upset to throw huge amounts of money down the drain. I just bought a new home and now I’ve wasted money on useless furniture. It’s not the experience I was expecting and I wished I’d read these reviews before using this company. Don’t waste your hard earned money on this company.

For 5 weeks I am sleeping on the floating matress because they cannot deliver me my bed. I would never order anything from this site.

I am staying for days waiting for my delivery. I cannot even get a cup of coffee while they delay my delivery window just because I do not know when they will come. Awuful service.

Scam. Delivery was postponed for weeks and then I received totally different item with missing(!) parts. The package was a disaster: all item parts were inside without any protection just hanging inside.
Never again.

„We deliver to the front of your door” this is not even true. The driver left 30kg package on the ground floor and I had to take it to the top floor by myself. Also the quality of the furniture delivered is poor - I ordered a cupboard and there was scratches on the front.

1. Waited over 3 weeks for the furniture
2. Furniture arrived damaged
3. Waited another 2 weeks to get a refund

totoal: wasted 5 weeks, had to write 6 emails, had to be at home 2x (delivery + pick up), for the entire time after delivery had a huge broken and unassembled table in the middle of my living room, after all of that I'm where I was 5 weeks ago:/

I ordered 2 chairs in 2021. I still have not gotten them. In the meantime wayfair is selling exactly the same product online with the delivery time 2-3 weeks.. the delivery was postpone 6 months later and then again and then again.
Extremely poor service.. i do not recommend to anyone to buy there. I am losing hope that i will receive my order.

I got an already used item (waste bin)...

I have had two orders with Wayfair. One was a Couch, the other one two desks. For the couch one huge part was missing (also the color looked completely different from the picture), for the desks one of the desks arrived completely broken. 2/2 orders failed. We will have to wait weeks to properly be able to use our desks and couch. Would not recommend.

I ordered two bedside tables and received only one.

Apparently, when I placed my order only one bedside table was in stock but it didn't stop Wayfair from accepting the order for two bedside tables and taking the money for two. So I am left with one bedside table - unable to return it because it is already assembled and unable to buy second matching one because they won't be produced anymore.

Very very poor stock management and very poor client service unwilling to compensate in any way for their mistakes.

Most likely the worst experience I had with an e-commerce website in a very long time.

I ordered a mattress three month ago and it has never been delivered until today.
I contacted the service team again and again and nobody from Wayfair solved this issue, just repeatedly saying "we'll check the status".
What I have been given from them were a lot of terrible service, unfriendly answers and an experience of being theft money without any refunds.
Do not use this site! Just scam!

I don’t know what are these people writing about..But I bought a lot of things at Wayfair and even when i Returned something they send my Money before even sending the item back.And the Customer service they write write away and are the Best that i ever experience..I am writing my experiences after many orders ..I was never disappointed..

I bought an expensive bed that takes 3-4 weeks to be delivered. It was supposed to be delivered on the 21st, so then I made arrangements to have a place to sleep until it was the delivered, the 21st. But then my order was not delivered. I contacted the store 3 times about it, and they kept saying that they are investigating the case. Meanwhile I don't have a bed to sleep in because "they are investigating". Today I heard that they actually lost it so they will issue a refund, which will take 5-10 business days (another 2 weeks). I asked for a voucher or something and they said there's nothing they can do about it, just issue a refund. There is a reason why Amazon is the best place to shop online. Wayfair is a no-go for me for the rest of my life.

The stuff that gets sold is most likely bullsh** and they know cuz the approve refunds right away no questions at all that tells everything I guess

A total Scam.
I bought something on December and it was scheduled to be delivered on first week o January.
Than it got postponed for 28 January.
Than it went to be postponed to 11 February.
Never, ever again.
I hope I will get my refund and first moment I will delete my account .

Seller cancelled my order after 1 week, then sold that (last) item for a higher price. I emailed and asked for a refund that I still haven't received after almost a month!!

Orders are not getting delivered even after 2 months and this happened not just with 1 order (can be considered as exception), but with 3 orders.
Each time i complained the same statement was said a response "Some one will get back to you in 2-3 days" and after 3 reorders I keep getting duplicate items, thought he order is still not complete.

Worst customer support I ever experienced. Just auto replies after auto replies promising new delivery dates which are just completely made up to keep you on the line, no help at all. If you don't get your order directly don't expect it to get it at all.

I was ordering at Wayfair 3 times already and every time the delivery was very fast and smooth. I also enjoy the fact that it is possible to get a free delivery, as it saves a lot of my time and effort.

The quality of furniture was always quite good. So nothing to complain about.

What an awful company. They sent stuff to the wrong addresses, had delays of up to three, four months. I made the mistake and ordered a lot through them, which cost me hours and hours on the phone with customer service. Complete nightmare. What an utter failure.