Wayfair Germany 

It is absolutely embarrassing, you change the date two times until now, four months delivery time is absolutely unacceptable and how should I know you won't change the date one more time. The preliminary delivery date was 07.10.2021 and the new one is 04.02.2021. You call yourself a company?

When I order a ''Armlehnstuhl-Set Thelma'' with a picture of two stools (at the website as well as in the order confirmation), I expect to receive two stools. Instead, I received only one stool (after a delay of 3 weeks). According the customer service, ''set'' was not meant as two stools, rather as ''part of the Thelma collection''. Nonsense! Other than the stool itself, there is actually no other furniture that is called ''Thelma'' as it is simply not a ''collection''. Also, the fact that wayfair.de changed/adjusted the titel to ''Armlehnstuhl Thelma'' after I already placed my order, confirms my opinion that the advertisement was misleading and wayfair.de is aware of it. In cases like this, I definitely expect another solution rather than ''We are sorry for the confusion''.
Unless wayfair.de comes up with a more appropriate solution, I will never order anything from this website again.

Wayfair cancelled my entire order without even telling me WHY. This makes absolutely no sense. It's totally absurd. I spent HOURS and HOURS carefully selecting the items I need for my new apartment. I also lost money ($35) on the refund. I have used wayfair in the US and never experienced something as ridiculous as cancelling an entire order without even receiving any e-mail or anything about why it was cancelled. The items could very well become out of stock over the weekend. I am extremely disappointed and annoyed. This is not a customer satisfaction first company.

I have no words for such a "Company"? The goods returned back many days, promised again and again my money back, the customer service even lied to me that they transferred back to my PayPal account, but seems like my PayPal account has a problem.... I called PayPal service, they said no, from our side we see no money from wayfair to your account! We still didn't get our money back, I think maybe we have to call our lawyer!!!

The worst experience with furniture shops I've ever had.
We made an order in this shop on the 2nd of August - kinder bed plus mattress (separate items). They approved the order and set the delivery date for the bed on the 13th of September (5 weeks, pretty long, but not so bad). Our daughter waited very hard this bed - because it's so nice and beautiful, and we told her to wait till September. After a few weeks, waifair changed the delivery date to the end of September - our daughter was very disappointed, because she should wait for so long. But we hoped still, that finally we would receive our bed. Then after a few weeks again - waifair sent to us an email, saying that the delivery again will be posponed till 20th of October now! Okay, we anyway waiting for a long time already, we got used to waiting. Our daughter of course was constanly asking - when would he get the new bed?
And finally, today (15th of October) after more than 2 months of waiting, we've got an email saying, that our order can not be delivered, because the bed is out of stock! This is unbelievable, and very unprofessional. Why did they wait for 2 months to say that they don't have enough items in stock? They hoped the bed will appear out of nowhere and they could deliver it to us? Our daughter is completely disappointed, this was the bed she chose by herself, and she were waiting for 2 months!

i ordered outdoor lamps for a project (5000,- euro) when we unpacked we found out that half of the lamps are wrong. wayfair demanded that we send them back in order to deliver replacement. we did this 5 weeks ago. they promised to send the replacement right away. than "in two weeks" than "in four weeks" now never "due to brexit".

UPDATE TO 3/5:
So, i got my money back. But there are a few things i would like to point out:

1.
It seems like what happened to me is not "normal", and was some technical defect.

2.
What really solved my case was calling via Telephone.

2.1:
The phone number that wayfair.de display on the website can only be called from within germany - SO: IF YOU ARE NOT IN GERMANY, ASK FOR THE NUMBER THAT WORKS FROM YOUR COUNTRY.

2.2:
For the Wayfair-Team: Display all different phone numbers on the website (I only got the right one from an employee, and it was more of a lucky coincidence)

3:
I ordered again. If everything works i'll update this post to 4 or 5 stars (we will see)

ORIGNAL 1/5:
I paid for my order, but i never got a payment confirmation from them, although i have a transaction confirmation from my bank.

I talked to their customer support 4+ times and sent them my transaction confirmation...

Then they canceld my order (because they said that i didn't pay for it). I still don't have a payment confirmation from them, but they still have my money...

...So now i'm trying to get my money back from them... (btw: we are not talking about a small amount)

I ordered a couple of small items. It was to be delivered by DPD. I received a message from Wayfair on 06.07.21 that it has been delivered although I got no delivery. I tried to click the ‘Track package’ link in Wayfair’s email but kept getting a Tracking Number Format error. I copied the tracking number from the URL ( it wasn’t in the email) and it said it is not delivered. I tried to contact their customer service but kept getting directed to FAQ. No phone number or email or any such service easily findable. On 07.07.21 they rung my apartment bell from
downstairs but noone came upto the floor. I went down to find nothing in the letter box. Then i found the package with my name on it lying in some random corner of the ground floor. The package didn’t have the floor and apartment number on it despite my having entered it on the website and also it is there in the confirmation email. Looks like a very disorganized and unreliable process atleast with respect to logistics. I haven’t even opened the package yet.

They have nice stuff and it was ok for my first 3 orders. Then I ordered a couch. I received half a couch and a futon. Ok, s**t happens, so I called them and I was told that sadly I have to wait another 2 months for a replacement. After 2 months nothing happened. I asked them where my replacement was and got a new date. At that date... nothing happened! I asked again and... got a new date. Surprisingly, again nothing happened. Then I consulted a lawyer and also told them about it. They said they definitely deliver now. Next day I had my money back on my credit card account and got an email where they said they cannot deliver at all. I know things can go wrong and if they told me straightforward that they cannot deliver it, i would not have been happy but also not mad. What they did was letting me hang in the air and not communicating anything without me bothering them. Again, they have nice stuff, but their service is the worst I ever experienced. NEVER AGAIN!

I ordered an office chair from Wayfair.de in April and it still hadn't arrived by June. Customer Service was responsive, but otherwise hopeless when it comes to offering any sort of help.

I kept getting the standard "we apologize for the inconvenience". They admitted it was their fault, saying there was an issue with their factory processes, and kept providing new expected delivery dates, which never eventuated.

Despite this, they never offered any type of gesture of goodwill. It would've been even better if they just told me that it was going to take another month before it was going to be delivered, so to at least set realistic expectations.

Thankfully, I was still able to cancel the order.

Omg. I ordered on May 6 and they couldn't deliver. I contacted customer service online chat and they promised to forward to the finance team. Then I get an email promising a refund but I have to call. I call and get promised the refund within 10 working days. I still haven't received the refund. I call again and speak to the same girl who promised the refund and this time she says it's still on hold and would report it to the finance team. So, it's going round in circles. Wayfair shouldn't be allowed to operate in a regulated market. Next step for me is to report them to the German / European authorities. Honestly!!

They rob us out of moneys.They delivered damaged goods.Then i request the refund for this.They issued but moneys doesn't come to my bank account.Customer service misleading about server issue,then they send me email that i should wait some days for refund and nothing.Now they deleted my option CHAT to contact them and they ignoring my messages.Calling them is impossible even number don't work.What is this ? Wayfair you know that your customer your master ?

I did ordered two carpets, different sizes, same collection. It arrived another two different carpets from the ones I’ve ordered, even different from each other, another collection or whatever than I couldn’t even found on their website. I called them two times today so they can help me out, on the both times at some point after waiting for long and get someone to speak to, the line broke or whatever, they never bother themselves to call back so after half an hour on this I didn’t try to call back either.
Based in Austria.

Update: Actually Wayfair this is getting even worse. You said the issue was solved as that we managed to contact you to ask for return of those items, someone confirmed the refund per email on 10th of June. We didn't got the refund so called you back on 23rd of June and they said the transfer didn’t get through and again they confirmed per email to give us the money back. Guess what? We still didn’t get the refund. we again are calling you today. This is the service provided by you. Completely disappointing! Are we gonna get the money back at some point ???

The strategy of this company is to deliver poor quality in cheap packaging and hope everything goes well. Gaming the chance that enough people don't ask for their money back due to broken items or poor quality. Their profit margin is extremely high for their orders considering the poor quality of the product.

Our mirror arrived broken. I got all the money back completely automatically, through clicking some buttons on their homepage. Nobody had time to review what I wrote them. The fact that this is fully automated points to that this happens a lot.

I was told to throw the mirror away. The quality is so poor they don't even want it back. The mirror was > 200EUR so one would think it has *some* value even if the glass is shattered. Obviously they don't even think so.

A bit of bubble wrap would have saved this mirror. There was none.
Imagine someone not even bothering to package something made of glass, in bubble wrap.

I admit my review is anecdotal, so take it for what it is.

Wardrobe ordered, a chair was delivered!

I ordered a wardrobe and got a chair delivered. I complained and sent back chair and wardrobe should be delivered. Delivery was not the wardrobe again but I received a chair again. So I contacted the customer service again, they apologized and there should now be a replacement delivery of my ordered wardrobe. And guess what was delivered to me again ... exactly I received a chair as a replacement delivery.
Now I have canceled everything and just want my money back. I will not order here again. not recommendable.

There are many items you can chose from, the delivery is usually fast and the only problem is that they sometimes cancel some of your items.

After waiting for more than two months that is already more time than announced originally when I bought the item, I wrote them and asked what is going on as I did not receive the furniture and I did not have any news.
After internal investigation (I think they forgot my order) they came with...it will take a month longer, we will announce when is going to be delivered.
I told them I cannot wait that long, I have my office unfinished and now I need to buy something urgently so I need my money back, they are the ones did not follow their own line exceeding by far the estimated time.
The answer, we cannot cancel the delivery anymore so once you receive it you can start a return process.
I answer them, wouldn´t be logical to stop the delivery internally and refund me immediately?, they repeat the same information like if they were machines, customer service NOT oriented.
I told them once more to please cancel the delivery completely, I will not have the time to start a return and not even to wait for the deliverer to call to agree on the delivery date, which means weeks of waiting again.
No way, they have their fixed ideas how things to their convenience run, and customers are not an important part in all this.
So here I am, no furniture after more than two months, no refund and just waiting that somebody calls me so I can tell them I don´t need the item anymore please return it, and with luck in a month or so I will get refunded.
For me Wayfair is over, first and last time order.
CHEAP is EXPENSIVe in the end...

BAD, bad experience, bad quality. Shipping went quickly - but there can be no question of "delivery to your door"... It was UNLOADED on the main road, more than 500 Meters away; OUR problem HOW to transport the garden shed home.

The quality is indescribably bad! Boards have to be sawn, repaired, planed and cut to size so that they even fit together. Definitely not recommendable!!!

Terrible service! order is very delayed without any notice or any correspondence. I've also been getting lots of suspicious emails from them about filling out and paying for customs which isn't stated anywhere on the website. Really dodgy website and urge other shoppers not to order from here!

Can now update previous review. Ordered. Got delivery date. Arranged to be at home. Then checked website. New estimated delivery date day earlier. Not e mailed to me. Can’t obviously take another day off and now two different dates both estimated. Tried to change but tracking number not in order and link doesn’t work. Called and got tracking number that takes you to a US site that will not let you log in without a us phone number. Total shambles. So I can’t cancel delivery and can’t rearrange another. Do not order from this company. They are appalling. No other courier is uncontactable nor do they give you two different delivery dates leaving you to guess. Total disregard for customers.
See their reply. Their customer rep point blank refused to tell me which of two dates they would honour. My criticism stands.