Wayfair Germany 

Wayfair was actually pretty nice so far when buying other items - like Storage cabinets, coat stands, shoe cabinets etc. But when it comes to Sofa, they are the worst I have ever seen. They take absolutely no responsibility and blame everything on the seller ( which does not make sense since I bought it based on the trust on wayfair which is now broken ).

I ordered a Sofa in January with estimated delivery for early April. They have since then delayed it 4 times saying the manufacturer is unable to deliver and tat if we like , we can cancel the order. After waiting for 4 months, it does not make sense to cancel since one is already invested. On top of that , they cannot even provide an estimated delivery date - well in that case , connect me to the manufacturer and I can talk to him myself - at least that helps in planning whether to cancel and go for something else or just keep waiting endlessly.

Update1 : The new estimated delivery date is June 8th from the initial mid April at the time of purchase. Let us see if the timelines will be adhered to this time.

What a useless company! Ordered a sofa and they are always pushing back the delivery date...already two months delay.

Will never order there again!

New update: They have just confirmed the delivery date..."only" 4 months after the original delivery date

Best service
Best call center
So helpfull

Even I have complained that I can not bring the product (Carpets) back because it is too big and heavy.... unbelievable! they have arranged for an appointment with DHL to pick this up from my house!! PERFECT cant be better

I only had good experience with Wayfair before my last order. They usually deliver the items to the apartment door. This time the shipping company wanted to leave it downstairs so I sent them back with the furniture. After contacting Wayfair I've received the answer that it's impossible to send a replacement with another shipping company and the customer service cannot guarantee that GLS won't do the same again: "They will probably deliver it to the doorstep again, to the doorstep of the building. As this is the service level there i am afraid."
Well, I guess as long as Wayfair works with such a level of service of their business partner, I won't shop there.

Once they have your email address they SPAM you as if there would be no tomorrow. Isanse spammers.

First order - I finally receive the item - it is the wrong one.
I call them, they sent another one.
Then I finally get the right product but one of the pieces is damaged.
Then I need to wait 10 days to get the adequate spare part. Still hasn't arrived.
Second order- never arrived, they can't locate it, they can't cancel it, sorry please wait until we don't know when. After a very long fight, they canceled it.
Third order - delivery took a month, and then it arrived without the screws or anything to assemble it.
Customer service always refuses to cancel orders, even though they never respect deadlines, so you are doomed to wait until no one knows when. Which also blocks you from ordering from another website.
Why - they are ordering the items for their customers from other websites and locations, like Turkey. And then, of course, no one knows where the order is, nor how to locate it.
But how can you mess up all of my orders? Statistically though, how is that even possible?

i am very annoyed with this website's numerous bugs and bad functionality.
they cancelled my order because they can't keep track of their own inventory and will not issue a refund unless i call a german number. i don't speak german and i don't want to call. it's not my fault the order was cancelled and i shouldn't be asked to do anything to get my money back! Last order you will get from me, I promise!

Oh, btw other items from the order arrived: all damaged!

STAY AWAY ! We are going through a nightmare experience atm. We ordered a sofa from this website as we were moving into a new house with no furniture and needed it asap. Delivery date was reasonable (about 4 weeks) so we bought it. The delivery date came and went - no sofa. We contacted customer services and they informed us that we will need to wait at least 5 more weeks for it to be delivered. When I complained that this was not specified anywhere (not in the product listing or order confirmation) they said that the delivery date they provide on the product page / order confirmation is an estimate and can vary by any amount of time. Basically they are deceiving people into placing orders and they will send it to you when THEY fell like it. Maybe this year, maybe next. I requested the order to be cancelled however have been informed that it cannot be cancelled as it has wither been shipped already or is being custom- made. This is not a custom item , it's just a basic sofa from their website, and we know it has not been shipped because we haven't received shipping notification and Wayfair said it will be at least 5 weeks before delivery. This is truly disgraceful, and we will be reporting this to the regulator. Stay away!

It was the worst shopping experience ever. I ordered a table with 2-3 weeks of delivery and after 5 weeks of waiting my order was cancelled with a note that the item is sold out without even apologizing.

Ok, wayfair is at least not a scam but the service has been disastrous so far for me. I recently made 3 orders with wayfair for my new flat.

Order 1: it is apparently being delivered to me atm but no tracking code whatsoever from wayfair. The app is garbage as it doesn't show neither tracking code nor the planned date of arrival.

Order 2: same as order 1

Order 3: now this is when it is super fun. I ordered a bed, at night, which was supposed to be delivered in 2 days after the order. The next morning I got a message from GLS saying it was delivered (!) and already retoured(?). No explanation whatsoever from wayfair so I had to call the customer service myself. I was informed that the package was defected and a re-order will be coming my way in 2 days. A week later still nothing, I had to call again and they put my case to a specialist which then asked me if I wanted a refund if the order is not found, to which I said yes.
A few days later, and it all happened in one day, mind you: at 6am(?) I got a message from GLS that my order was delivered eventhough the night before it was still in transit from the warehouse to the package center; at the same time I got an email from a customer service agent Natalie Frank telling me that the package is at one of the neighbors and the proof aka the receipt is in attachment, whereby there was no attachment. I wrote to her back calling her attention to this to no avail so of course I had to call again to the customer service. But, wait for it, I got a refund of the same day which means that the order is lost? The very nice lady at customer service explained to me that apparently a mistake has been made and eventhough the order was delivered (still no one tells me where it is???), a refund was facilitated by mistake and now I can't keep the bed and have to return it to wayfair, which I nicely declined since not even God seems to know where that bed is now.

So, a bed that was supposed to arrive in 2 days, apparently took 3 weeks to disappear. So, take that estimated delivery date with a grain of salt.

The only reason why I gave this a 3 star experience is because of the nice customer service. But for an ecom business that thrives during the pandemic, shame on u wayfair. I will spend my money on home24.

And btw, the app is horrible. The search function is absolutely garbage if you try to search in German or by keyword (I searched for white bed and voila, I only see a bunch of non-white bed). Links to wayfair on browers can't be opened in apps. Problems with currency (somehow my currency setting just randomly jumped from EUR to pounds) etc. For a company that hires a ton of developers, your app is a travesty...

I ordered radiator covers on a Friday night via their web-page. I got confirmation that my order is being worked on and that I can expect the items to arrive next Wednesday. Mind you, we are talking about covers that currently are available nowhere. I was curious to see how that shall work.
On Tuesday, one day early, both items arrived, without any damage and complete including hardware, ready to set up.
Despite all these negativ comments I read, I can only say: That was a perfect transaction! Therefore 5 stars from me.

I have not idea why my Wayfair account is in
German. Very Strange since I didn't request it. And how stop it?

Extremely satisfied with Wayfair Germany. Had a problem with one item, resolved really fast.

The website just remembered and preserved my paypal information without asking my permission first.

Wayfair did not fullfill the delivery, deleted the order and then increased the price for the item - all without notification. 0/5

Please don’t buy anything from this company. I ordered 3 things. One tv low board was delivered with insufficient assembly instructions, one table arrived damaged and the sofa didn’t arrive after 18 weeks, despite the website still claiming 6-8 weeks for delivery. In summary this company is a total disaster. I felt very stressed dealing with them and they seemed to not really care about good quality or customer service.

Shame I have to give one star. They don't even deserve that. Placed an order 21 Jan. Order confirmed by email, delivery date given 28th Jan. 28th Arrives, no update from Wayfair on shipping, so I have to contact them to get an update. Told I will get an email that afternoon to let me know a new arrival date. No email comes.
So, I contact them again. This time they inform me the package has not left the manufacturer yet but it will be shipped tomorrow. By this point I have already lost any faith in Wayfair to do what they say they will do. Then I ask where it is coming from......UK!
At this point I cancel the order.
Now I wonder how many times I will have to contact them to get my money returned.
Really awful service. This was the first time I ordered with Wayfair, and yes, it will most certainly be the last. Will never look at them again.

Excellent service
I buyed a Bar table there and some towels
Both products are very good, for good price. Delivery was very fast and uncomplicated!
It was definitely not my last orders there

We bought a table on December 27th (when there was a VAT reduction) and they promised to deliver it on Jan 21st. Because I entered my profile I realized that they moved the delivery to end of February, and when I wrote to customer service to ask about my case thet informed me that the table was not even in stock so the earliest delivery date was going to be some time in March. We cancelled the order and they gave us credit to buy again with them so we bought a new table but of course without the VAT reduction. So we buy something, they promise a delivery date, they change it without informing us proactively and then we found out that they don't even have the product.
We also bought a sofa on December, that was promised to be delivered on Feb 9th and now I enter my profile and I realized again that they moved the delivery date to Feb 16th without even informing me proactively. We are super dissapointed of the lack of communication with the customers and the changes on delivery dates only on their convenience. For small items Wayfairs works really good but when it's about big furniture they have serious problems to fulfill the promise they make with their customers.

I’ve just received my package
It’s wet but due to darkness cannot tell damage as it’s wood