Wayfair Germany 

Customer Service was great (automated, but well structured, fast problem solving and fast refund). Unfortunately the product (table) itself had several defects and was poorly produced (China). Never before have I received such a terrible product. This company seems to calculate with major pruduct failures as they did not check my complaint manually and did not want me to return the product but encouraged me to dispose it myself or give it to charity. So I had day of work in total, no table, a large bile of garbage, but my money back. I would prefer some kind of quality management (and a reduction in the use of plastic) instead of pulluting our environment with the production and distribution of such poorly crafted furniture.

We've been waiting for a commode for about 2 months, which is not even the reason for the bad experience. When the package arrived, there was a handwritten note (!) inside, reading: "Fehlerhaft" (FAULTY) - Initially I tried to ignore the message and proceeded with the assembly. And indeed, one of the metal structures was welded in a wrong way, making the entire commode unusable! Felt like we're being made fun of.

Customer Service was rather shocked as well and very helpful, promising to reimburse the money immediately, which is the reason this review didn't get the lowest rating. Unfortunately this was our last order with Wayfair.

The worst service ever. I am regular their customer! ORDER cca 20 TIMES AND NEVER WAS DELIVERED ON TIME, IT WAS DAMAGED, JUST FAKE PROMISES,NOT HELPFUL CUSTOMER SERVICE.. like zero our of 5 for rating!

This comments here I think they are fake!! As you can see anyone who had a problem with them, look their answer. The case is resolved they wrote!!

YOU CAN WROTE WHATER BUT MY CASE IS NOT CLOSED AND RESOLVED.
SO YOU WHO ARE THINKING TO BUY JUST DONT. You will get stressed from call, from returns, from organizing exchange deliveries. They delivered bed to me for 6 times and each time was damaged haha. I never aaw this low service..
THIS IS JOKE OF WHOLE COMPANY, their customer service and all. I ordered the same things from other stores and never had a problem and pay it even cheaper! Some of the brands they have fake names also so you can not even to find it, and probably who know who produce them!! BE VERY CAREFUL IF YOU WILL BUY HERE.
All what people wrote here is fake.
20 times man, 20 time each delivery. Promise after promise l. NEVER DELIVERED WHAT THEY SAY, and you pay all of it in the end!!!!!

Edited answer: look their comment in the end.. everything is delivered based on tracing number. I never left anywhere my tracking number so this is joke as I wrote above. JUST LIES.

I bought a couple of things from this site, one was a bed for 815E. I paid 15.63E twice by mistake and after 2 months they did not return the part I paid wrong. They do not answer the mail, and they say over the phone that they will solve it and then I haven't seen my money for 2 months. Unprofessional, rude, and as far away from them as possible. Shame on you!
And yes, I sent you emails, I called you, and again
I sent emails...but you didn't do nothing. Like I said you are unprofessional and you may be ashamed to be with this way of doing business!
And let's face it,you stole my money, so as far as I'm concerned, you are a disaster!

AND YES,IT IS NOT RESOLVED HOW YOU WROTE HERE!

Super Ware und perfekter Service.

This company is brilliant, costumer service reply within minutes, returns are easy, furniture is delivery within the time frame they promise, all works well. I have to furnish a big flat in record time and they have been my salvation.

They don’t manufacture products so quality depends on the manufacturer. Think of them as the Amazon for furniture. What’s amazing about them is their customer service. Accessible and easy to speak with 👍🏽

After waiting 2.5 months to receive the sofa, words cannot express our dissapointment—

Unboxing the package, only to learn sofa arrived incomplete, without legs and mounting supplies, with incomplete manual for a wrong product and a pack of 6 screws.

They told us that we need to wait another 5 weeks to receive missing parts. They couldn’t be sent directly from manufacturer to our place via expedited shipping because of the “system” and “procedures”. No attempt to solve the problem, just a lousy “sorry for your experience.” How about doing your job and performing quality check before shipping to customers, or solving the problem once occurred? Whoever fault is this, this is really low level.

Such a shame for a good craftsmanship and brand new, otherwise impeccable product to get discarded like this only because someone didn’t do their job.

Superauswahl - Superservice

I waited for my parcel for around 10 days after the delivery day. Unfortunately DPD did not deliver it and I had to contact Wayfair's support around 6 times just for just one parcel!
Everytime Wayfair's support immediately told me that I will get my parcel the next day which was not true.

On Friday I've been told that someone from Wayfair will go to DPD branch and then contact me in max 2 business days which didn't happen and I waited until Wednesday next week!

Then I sent an email and described the situation and said I'm very unsatisfied and in the end said if you cannot deliver the package, refund.
Then I got an automated refund email immediately without even trying to apologise.

I cannot even put my review on their website!!

This was my first and for sure last experience with Wayfair. I don't recommend it at all.

Nice products. But the worst customer service ever. The customer service do not want to solve your problem. Just sending you standard answers.

Wayfair don't informed customers that the products will be delivered later. You have to find out yourself by checking the date in your profile. Here 2 months for a sofa. We sold the old one a few days before and have to sit 2 months on the floor thanks to Wayfair.

Top! Top! Top!

unfortunately the good has been packed without care, the glass arrived broken.

We've ordered a glass table Esstisch Gellért (SKU D001859586) that exploded on our kitchen after few weeks without any reason! Leaving 1000 small glass pieces all over the floor.
Instead of returning the money or offering us a new table, Wayfair.de decided to send us once again this table. Although we've made it 100% clear that we don't want this table anymore.
Now turns out it's not possible to cancel the order and we need to ship it back.
Thanks Wayfair - Exploding Tables and Deaf Customer Support!
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Wir haben den Tisch (SKU D001859586) von Wayfair bestellt, der hat nach ein Paar Woche Nutzung explodiert ohne Grund! In ein Tausend Gläschen überall auf dem Boden.
Jetzt schickt Wayfair.de uns den Ersatztisch - der gleiche Model, der explodiert hat. Aber selbstverständlich brauchen wir den nicht und haben wir das klar schriftlich vielmal gemacht!
Jetzt es ist nicht möglich, diese Bestellung zu stornieren - müssen wir den neuen Tisch kriegen und retouren...
100% Kunden unfreundlich.

Very bad product description!!!
I have ordered 6 chairs, after arriving - I have seen that the color of the legs didn't much the color on the image on the product page (on the image it was black, in reality - light wood). I've tried to find this information on the product page, but there was only the color - "Rustical". I have written to customer support and they propose to get a 20% discount and keep the chairs or return it. I have chosen to go with a discount. But one day later - I've got a call from customer support and they said that the color is correct and this is exactly how "Rustical" looks like. Therefore it was my fault even on the image it is still not correct :(
All my arguments that "Rustical" is not a proper color was declined. And all that I could - just return chairs.

I ordered a sofa bed which I needed for a party 4 weeks from now. After waiting 8 weeks for delivery, on the day it was meant to show up (yesterday) they have said it is damaged and that they have made a new order which will take another 8 weeks. They just said not our problem and didn’t offer a refund. 16 weeks for a sofa, definitely not worth the drama!