Western Digital Reviews 665

Bought an mp3 player as a gift for my dad but it arrived without a screen protector on and consequently scratched. I bought a second after returning the first, only to have the same problem again, despite reassurance from a fairly unbothered customer service representative that this shouldn't be the case and would therefore not happen again. Low and behold it did. Again customer service didn't seem fussed. If you're after an undamaged product, don't bother!

I Bought a 1TB Western Digital Blue SSD in Oct 2022 from Amazon WD Store. it is now May 2023 and the drive has failed. The data is non-recoverable, unless you want to remove the individual SS chips and put them on a different board to retrieve the info, it is lost. I contact WD for warranty. This is not unique to this drive is what the service agent told me. Lots have been coming back to them, and they cannot retrieve your data. I followed the steps and they have agreed to replace, however, shipping is at your expense, they won't ship a replacement until they receive yours. It may get lost in shipping like a lot does these days. Sooooo, bottom line is, don't buy these drives is all I can say.

Further to my post above, I have been dealing with Western Digital customer service for over a month. They want you to package the hard drive in an electronics bag, then send to them at your expense before they will replace the drive, if it indeed failed. I asked them to send me the replacement and I’ll use their shipping material and return mine. Apparently, there is no one in WD service that will make this decision. After some 10 emails back and forth, I have given up! I ordered a replacement drive from Samsung and not looking back. I leave this company to buyer beware!

Absolute rubbish I am trying to get refund as item has gone astray they left on a doorstep I said that’s not my problem please refund they said they are looking into it,now your postal service is not my problem refund people,customer service useless will never use or buy again from them

This is my experience as an end-user.

I have many Western Digital Black products for gaming.

I use their top tier NVME SSDs for gaming and for my OS.

Not only does Western Digital make outstanding memory products, but their warranty, policies, and customer service are industry leading.

I have had a few RMAs with my drives, and they not only replaced them but upgraded them free of charge.

They seriously have the best warranty policy of any tech company and their customer service is exceptional, rivaling even Amazon.

I am blown away that such a giant tech company can be this way.

I cannot recommend their products enough.

I use other memory companies like Samsung, which are also great, but no one compares to WD.

They have a customer for life.

appears WD not reviewed much? They have no CS dept. I'm trying to install ES2 Ultra replacing old NAS. Getting nowhere. Will return this one, wish I hadn't wasted my time.

Stopping support of WD Discovery
No easy access to local files through Windows Explorer

This is a *tech* company?

Let's count the ways Western Digital's technology FAILS.

(1) Try implementing a brand new My Cloud Home hard drive & service. Follow the directions to find that they don't work and then spend 90+ minutes with a tech support rep who doesn't know the product and says to "reset the device" in order to delete the on-line account and start over -- which, of course, won't work (because the device & service are separate).

(2) Try logging into the on-line database only to be rejected over & over & over -- with no notice by the system that the account has been locked due to multiple failed log-in attempts.

(3) My Cloud Home service goes down without explanation for over a week, denying all access to cloud-stored back-ups. No explanation & no updates. "Our engineering and support teams have worked around the clock," WD's email says but never explains the problem or solution.

(4) Three weeks later, WD announces that its on-line store's customer database has been "compromised" but offers ZERO assistance (e.g., credit monitoring) for those affected consumers.

(5) Call anyone in "Global Customer Support." Phones ring & ring & ring & ring, and there's no voicemail. Lucky enough to get a human being and point out the problem? "Our voicemail system is down."

Worse than the technical issues are the attitudes of virtually every person who suffers the unfortunate reality of having to work there.

Western Digital's tech support employees are among worst-trained and grossly under-skilled people in the industry. They know little (if anything) about how a cloud service works, and they're completely incapable of helping solve even the simplest problems. I'm not a technical person, so when I need to explain to a tech support rep how a database works, I know I'm in real trouble.

Worse, Western Digital's customer service people are incompetent, unhelpful & rude. Try talking about a problem with the service, and they all read off of the same script; try to get them to address anything else, and they can't. Ask to escalate, and they first say their supervisor isn't any smarter than they are, then they say their supervisor doesn't take calls.

Ultimately, I emailed Wester Digital's Executive Vice President, Customer Organization and was connected to a "Global Customer Support" manager who interrupted every single sentence I uttered, refused to answer any of my questions (except to read from her prepared script) and had the audacity to claim that she was the highest-placed person in the company -- i.e., SHE HAS NO BOSS.

I hung up laughing and will call David Goeckeler (WD's CEO) to make sure he knows this.

Here's a great rule of thumb: Whenever a company goes to great pains (as Western Digital has done) to hide its management team &/or their contact information from the public, then they're providing a garbage product &/or service. Companies that are at least trying to do a good job want to hear from their customers. Western Digital is one of those.

Buy elsewhere.

My cloud is offline most of the time and NOT due to wifi. Call and the automated voice says their company is closed. Cannot put a service case as that does not currectly work. I have put in a grievance with the BBB. I had to buy an external hard drive that does not connect to an outside service since I do not trust anyone. Shame on you WD. You have thee worst customer service and products of all time.

Nightmare. Dealing with WD products and costumer service is a real nightmare. I guess the comments here tells it all.

So so bad. 2 of my sandisk SD cards fell apart and failed (already a red flag, they were not old). At first WD did a good job of pretending that they cared, telling me that they were both eligible for warranty replacement. I send them off as instructed and since then it has been months of waiting. Months of vague excuses like "outage" or "relocation". They have also told me direct lies which worries me. They now claim, months later, that they haven't even received my cards! I think this is a lie, but I have no proof. They are a dirty, dishonest company who should be avoided at all costs. They have spent many many weeks avoiding my issue and I am a photographer without SD cards. Until now, I have bought Kingston SD cards in the hope that they actually care about quality and customer care. Sandisk and Western digital can shrivel up and disappear, they do not deserve oht money.

I will not buy this company's products again.
Their 'outage' meant our server was down for a week. When the outage was updated as 'resolved and back to normal' on their website, our NAS server remains offline. We cannot get it back. It worked perfectly until their outage. I've just been told by their support that it's a hardware failure at my end and nothing to do with their outage.

Avoid buying any of this companies products. Once they decide to stop supporting it it will stop working. I have a NAS drive that once they released new software that my NAS was not compatible with I was no longer able to access it remotely. As this was the only reason I bought it it is now a £600 door stop. A complete waste of money. Terrible service and a company that simply does not care about it's customers.

Sent my data storage device in after it failed prematurely all the way back in november 2022 through RMA process under warranty, it is now april 2023 and still waiting for a response on where my replacement is, customer service is pointless as they keep giving no answer or not replying at all, will have to bring this matter into the queens court and get the companys products pulled from sale from the UK

Three systems bought in the past year, sharing information between offices in 3 continents. Now…local access only. Teams working, now cannot. Files required have to be transferred manually through other means. WD better not force us to buy yet more hardware…or there will be lawsuits!

Locked out of Mycloud for 11 days now with no help from the company. Email recieved with workaround does not work. Lucky backups existed on other (reliable) cloud service,

Style over substance. Constant security issues, removal of support for even recent models and lack of communication. Will be using other NASs in future.

Another customer without access to his data.
0 respect to us with the decision of no communicate nothing. Send useless emails with promotions and marketing is ok but send an email just to explain what happens is much asking.
1 more to the endless list of people not using their products never again.

This latest outage comes shortly after a huge problem during lockdown when they tried to pacify customers with a special deal to stay with them after a similar security issue with "MyBook Live". I decided to buy a new My Cloud Home device which to be fair set-up pretty easy. Then I tried to register it on their register area which seemed to work but would not (and still) show up on my account. After their announcement that they were stopping support for the PC APP I started to get playback of video issues using their recommended cloud access (web based). After creating an technical issue I have been asked to check a whole host of system checks on my router, IPS, and WIFI. With everything checking out OK but not getting my problem resolved this latest outage has occurred, and to make matters worse they are not giving any indication of how long this issue will take to resolve. Well I am afraid WD you will pay the ultimate price as far as I am concerned. As soon as I can recover my data I will be shelling out to one of your competitors for a better system than you can provide. Mistakes happen, but is how you deal with these problems that count, and you are totally disrespecting ALL of your loyal customers.

Poor organization. I've no access to the data for nearly a week!!!

Even before the colossal outage, this company is dreadful. Bought a device to store data but files would go missing or become duplicated. Poor customer service and insane how no one can access their data for nearly a week without giving updates when service will resume. Will never ever use this company again