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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the support team for being fast, helpful, and professional, often going above and beyond to assist with various issues. Many people highlight the quick response times, even at unusual hours, and appreciate the clear, direct communication. The service itself is frequently described as reliable, stable, and offering excellent performance with fast network speeds and low latency. Reviewers also find the website's interface intuitive and easy to use. However, some customers were not happy with latency issues, finding their server's ping times to be poor, even when located in the same country. A few other people also felt that the customer support was poor and unprofessional, citing slow response times and a lack of real solutions. Additionally, some users were dissatisfied with the pre-installed software on server images, which they felt took up too much disk space and restricted their ability to configure the server as they pleased.

What people talk about most

Service

Consumers find service to be positive, highlighting the fast, helpful, and efficient support that often... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the support team's... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the support team for being... See more

Website

Users describe positive interactions with the website, highlighting its ease of use, stability, and... See more

Response time

People report positive experiences with response times. Many customers praise the quick and professional... See more

Based on these reviews

Rated 5 out of 5 stars

They have very good prices and unlike their similar competitors their disk and network speeds are awesome ! i tried many cheap vps providers for my personal wireguard server and mostly clocked at 1... See more

Company replied

Rated 5 out of 5 stars

Thank you for the good customer support. I started using webdock vps server since Jan 2026, wherever i face any issue these guys are there to support. The only problem with webdock is that by the t... See more

Company replied

Rated 5 out of 5 stars

I've been hosting with WebDock for over a year now and it's easily the best hosting experience I've had. First off — the support team is incredible. They're fast, friendly, and will genuinely... See more

Company replied


Company details

  1. Web Hosting Company

Written by the company

Lightning fast SSD and NVME VPS webservers with fixed pricing. ✓ Awesome control panel ✓ Free transactional emailing ✓ Dedicated IPv4 ✓ Easy snapshotting ✓ Unique Wordpress features ✓ DDOS protection and more


Contact info

4.9

Excellent

TrustScore 5 out of 5

339 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve only been using this VPS provider…

I’ve only been using this VPS provider for a few weeks, but I’m already blown away by the quality of their service. From the initial setup to everyday use, everything has been smooth, fast, and rock solid reliable.

Provisioning a server took just minutes, and I was up and running without a hitch. The performance has been consistently excellent — fast response times, no lag, and enough power to handle everything I’ve thrown at it so far.

Even more impressive is their support team. I had a couple of minor questions early on, and their response was almost instant helpful, friendly, and clearly experienced. It’s rare to find that level of support from day one.

Despite only being a few weeks in, I’m already confident I made the right choice. If things continue like this (and I have no reason to believe they won’t), I’ll be sticking with them for the long haul. Definitely one of the best VPS providers I’ve used highly recommended

August 2, 2025
Unprompted review
Webdock logo

Reply from Webdock

Thank you SO MUCH for this great review. This is the type of feedback that keeps us going :) we are a relatively small company, and thus a small team and we really do work damned hard every single day to make this the best VPS cloud out there. Thanks so much for the recognition and we hope to continue to impress with all the amazing things we have lined up for the coming months and years. Prepare to be amazed :D (we hope)

Best, the entire Webdock team

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Rated 1 out of 5 stars

WebDock.io shady business practices and not caring about customer

WebDock.io tries to take your money in ways that don’t feel honest. They billed me for a server I barely used for a few hours, and there’s no clear way to cancel it or get a refund. When I reached out to their support, the staff just repeated that I had to pay, even though my usage was under 24 hours. They brushed off my concerns and didn’t offer a real solution or any help. I have used them for months and had no issues by this time, clearly they don't care about you even if you're their customer for quite some time. The server itself had terrible latency, which made it almost impossible to use for anything important. If you’re looking for a stable hosting provider, it’s best to avoid these shady business practices. Their service left me frustrated and out of pocket.

July 22, 2025
Unprompted review
Webdock logo

Reply from Webdock

Hello! Terribly sorry for the late response, but I wanted to understand what really happened here, and it took us a while to track down your account and support thread.

Now, we have a 24 hour refund policy after you create your server - and following that, cancellations are until the end of the current billing period.

You have been with us since May of this year (thanks!) and still are with us, which is great.

I see the issue arises from one of your servers which was created back in May - you then created a new server and moved your data to the new server and contacted us on July 2nd. This was 1 day into your next billing period. You have now canceled the old server and it was slated to be auto-deleted August 1st.

Seems to me all this is about you wanting a refund for this old server on july 2nd. Thing is, you didn't pay your invoice, so in fact you didn't pay us anything (exept for a paypal top-up following the invoice issuance, I assume to cover next payment for your new server)

Our team made the judgment call that since you had been with us for a few months already, there was no reason to believe that you didn't understand how our subscription billing works, and it didn't help your case that you hadn't paid your latest invoice (which included your new server).

We appreciate that you are upset about the situation, but in all fairness this is how most if not all subscriptions work: You pay for a certain period, and if you cancel you have the service until the period ends. This is how it works with many cloud providers, except for the ones advertising per-minute billing.

In any case, we decided to clear this up for you today: The disputed server was deleted today and we cleared the outstanding invoice (so we have also, in effect, given you a month free for your new server) and brought your account back to good standing.

Hope this is to your satisfaction and that we will have you with us for some time yet!

Rated 5 out of 5 stars

Your server is reliable and…

Your server is reliable and trustworthy. The customer support are very impressive and always active to assist you to the last. This is amazing! thank you webdock

July 16, 2025
Unprompted review
Webdock logo

Reply from Webdock

Thank you so much for your nice review and the 5 stars! :)

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Rated 5 out of 5 stars

Surprising experience for a low cost cloud provider

They have very good prices and unlike their similar competitors their disk and network speeds are awesome !
i tried many cheap vps providers for my personal wireguard server and mostly clocked at 100-150 mbps but not with webdock.io i could max my home internet connection using the full 1 gbps port they advertised
Their amd epyc cpu on higher plans would sure ensure very good performance for your business critical projects !

July 2, 2025
Webdock logo

Reply from Webdock

Oh yes, ultimate speeds! :D Thank you for the kind words Vesa - hope you stay with us for a long time to come!

Rated 5 out of 5 stars

The best and most affordable hosting i…

The best and most affordable hosting i have ever encountered and I've tried just about all of them over the span of many years. Trust me, take a chance on webdock

July 1, 2025
Unprompted review
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Reply from Webdock

Hedinn you lovely human being! Thank you so much for the kind words :) We hope to have you with us for a long time to come! Best regards from the entire team!

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Rated 5 out of 5 stars

Webdock Support has been amazing - Kudos to Tauriq

Tauriq from Support has been amazing. Every Q I've asked he's been v quick to respond to. Lovely person.

The UI is easy to use. The facilities are great. The signup deal is great, and I can reduce/increase the server capacity as I need. Docs are brilliant and well laid out for first-time VPS users.

Really enjoying the experience so far.

July 1, 2025
Unprompted review
Webdock logo

Reply from Webdock

Thank you for the amazing review Richie! So happy our efforts are paying off :) Thanks so much for the 5 stars - and we will make sure Taufiq knows your kind words!

Rated 5 out of 5 stars

Awesome support and VPS - just absolute W

Yet again, I'm so happy that Jose helped me with some VPS issues I didn't figure out myself.
He was quick to find the solution and solved it in less than a minute. Honestly faster than other support I've seen yet. Very polite and took responses calmly.
Also, the VPS's performance might look suspicious due to just 2.15 euro for 1 vCPU, 2GB RAM, 15 GB SSD ad 1GB network speed, but it's overkill in my own work.
Thank you again, Webdock for your incredible performance and staff members!

June 24, 2025
Unprompted review
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Reply from Webdock

Jose is very happy you had such a good experience - Thank you for this nice review from the whole Webdock team! :)

Rated 5 out of 5 stars

Thank you for your prompt and effective…

Thank you for your prompt and effective support in resolving the database connectivity issue on my server. The problem was fixed smoothly, and everything is running perfectly now.

I truly appreciate Mr. Taufuq for his professionalism and quick response. Keep up the great work!

June 23, 2025
Unprompted review
Webdock logo

Reply from Webdock

Thank you for the amazing review! Taufiq is super pleased :)

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Rated 5 out of 5 stars

It's good to doubt

It's good to doubt, but it's better to give it a try.

Even though it was an unmanaged VPS, I was still given full support and attention as if it were a managed server.

They even helped me install the control panel of my choice, I mean, zero setup fee, no hidden charges.

For customer care?
In fact, he turned my brother; he's always available to help. Request Jose anytime, any day, he's always active.

June 16, 2025
Unprompted review
Webdock logo

Reply from Webdock

Jose is awesome indeed! And so are our other supporters - they are just as skilled and helpful as Jose, don't worry about that! Thank you for the 5 stars - super appreciated!!

Rated 4 out of 5 stars

The support team of this website is…

The support team of this website is topnotch. It is good for sending and delivery perfectly okay

June 11, 2025
Unprompted review
Webdock logo

Reply from Webdock

Thank you for this great review! What would you like to see from us in order to get 5 stars from you? :)

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