Connect Eyecare Reviews 

698
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to make everyone feel comfortable and at ease, especially residents in care homes. The service provided is frequently described as excellent, with many highlighting the personalized care, efficiency, and promptness, from initial meetings to fittings and aftercare. Reviewers appreciate the genuine advice and quality products, noting that there is no pressure to upsell or buy the most expensive options. Many also commend the company's commitment to going the extra mile, such as providing dementia-friendly equipment and engraving names on glasses, which greatly improves the user experience.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their kindness, patience, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as wonderful, excellent, and... See more

Product

Customers consistently note positive experiences with the product, particularly the eye care range which... See more

Customer service

Clients share positive opinions on customer service, highlighting the excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at Connect Eyecare are great at what they do and this is why we continue to trust them with our eyecare. Both myself and my wife are always impressed with the professionalism and quali... See more

Company replied

Rated 5 out of 5 stars

I have experienced friendly yet professional help right from the start. I'd particularly like to mention Gary. He suggested I look at the gov.uk website to see if I might get some monetary help for da... See more

Rated 5 out of 5 stars

Connect Eye Care have been visiting my care homes for the past two years, and I cannot fault the service they provide. They make our residents feel safe, they’re incredibly patient, and they’re wonder... See more

Rated 5 out of 5 stars

We had our first clinic for our Care Home Residents on the 14/08/2025. We were blown away by the professionalism, attention to detail and quality of the service. Our residents have been left feeli... See more

Company replied


Company details

  1. Optician

Written by the company

Connect Eyecare set out to improve everything about mobile eyecare. We started by building an entirely new mobile eyecare service from the ground up, and kitted out our optometrist with industry leading equipment to ensure they are at the top of their game. We designed a visually-soothing uniform that embody our commitment to care, and help reassure our patients they're in good hands.


Contact info

4.9

Excellent

TrustScore 5 out of 5

698 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(698)

142 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick fix

Needed a couple of pairs of glasses looked at and tightened. Arranged to pop in the following week, glasses fixed and cleaned. Great service. Thanks!

March 30, 2026
Unprompted review
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Rated 5 out of 5 stars

We needed replacement glasses urgently…

We needed replacement glasses urgently for our 93yr old Mum who’s in a care home. I spoke with Gary on the Saturday who sent out a lovely young man called Marcus on Monday morning who was kind and considerate with Mum who suffers from Dementia and by the end of the day the new glasses plus a spare pair with her name inscribed on both arrived and were fitted on Mum who was “over the moon” to have her new glasses.
I wouldn’t hesitate to recommend this company to anyone

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Jenna and Alison visited our residents…

Jenna and Alison visited our residents today, bringing a wonderful pop-up shop experience right into their home
Residents had the opportunity to enjoy the feeling within their own environment, making it both engaging and enjoyable for everyone.
Jenna and Alison’s extensive knowledge and warm approach helped residents feel comfortable and at ease throughout the experience. Thank you both for creating such a special and meaningful day.

March 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service and very professional…

Excellent service and very professional staff with equipment that seems perfect for the visits to Care Homes. Their patience and care with my wife who has advanced dementia was outstanding and I couldn't be more pleased with both their care skills and the outcome of her eye tests.

March 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Care Home Service

Seamless service provided for Dad who has dementia and lives in a care home. Excellent communication with myself throughout the process on results of eye test, selecting frames, delivery and fitting. Dad helped to choose a trendy pair with his name engraved on inner leg.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Staff nurse from Rashielee care home

Staff from Connect Eye Care came out to my work at Rashielee Care Home to review the residents. Marcus, Jenna and Sarah were so friendly, and it was lovely to see how they interacted with everyone.

They were incredibly kind, patient and had a great understanding of dementia. They treated each resident with dignity and respect, taking the time to make them feel comfortable and at ease throughout the appointments.

It was really nice to see such compassionate care and professionalism. Thank you for the wonderful service you provide to our residents.

We always look forward to seeing the staff from connect eye care when they come out & they were really helpful in explaining how and why they do certain testing for eyes to staff and students

March 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Connect eye care visit our care home…

Connect eye care visit our care home every couple of months, and the staff are always great with our residents, especially Sarah, Jenna and Marcus. They are patient and friendly and make our residents feel comfortable.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Superb experience all round

Superb experience all round. Excellent, efficient and friendly staff who go out of their way to reassure their clients at every stage from examination to delivery.

March 10, 2026
Unprompted review
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Rated 5 out of 5 stars

We use Connect Eyecare within the care…

We use Connect Eyecare within the care home I am based in and cant fault their service. Professional, quick and reliable. The staff are friendly and knowledgeable and nothing is too much trouble. Wonderful service.

March 7, 2026
Unprompted review

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