Quick, efficient, knowledgeable staff that go the extra mile. Delivery service is good, collections a little wait depending on how busy it is. Prices are realistic and products are top class.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service from Wern Wood. Bought railway sleepers for a garden project also postcrete and some screws. Excellent prices, best I could find for all products. Speedy delivery at reasonable cost ( I... See more
I received fantastic service from Wern Wood. Received my insulation order same day which allowed me to get on with the job in hand sooner than I was expecting. They were helpful over the phone as wa... See more
Company replied
Required decking boards and joists for a home project. Ordered the materials from Wern Wood. Price wasn't over expensive and the quality was perfect for the job. Delivery was prompt and delivery staff... See more
Company details
- Lumber Store
- Do-it-Yourself Shop
- Garden Center
- Landscaping Supply Store
- Plywood Supplier
- Woodworking Supply Store
Written by the company
Wern-Wood is an independent timber merchant serving South Wales, supplying high-quality timber, fencing, decking, and building materials to both trade professionals and DIY customers. With a strong focus on value, availability, and reliable service, Wern-Wood is committed to offering competitive pricing, including a Price Match Promise on like-for-like products. Customers can benefit from a convenient next working day delivery service, with the option to select a preferred delivery date at checkout, as well as Click & Collect from the yard. Orders are handled by an experienced team who understand the demands of building projects and aim to provide a straightforward, dependable service from order to delivery. Wern-Wood combines traditional merchant values with a modern, customer-focused approach, making it easier to source the right materials quickly and with confidence.
Contact info
Wharf Road, SA11 2JX, Neath, United Kingdom
- 01639 874760
- david@wern-wood.co.uk
- wern-wood.com
4.4
Excellent
181 reviews
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This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 month
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Odered twice
Odered twice. Received different size of the posts that i have ordered . Had to spent extra money on tools to cut them .
March 1, 2025
Reply from Wern Wood Timber Merchants
Thank you for bringing this to our attention. I apologize for the inconvenience caused by receiving posts of a different size than you ordered. This is not the standard of service we aim to provide, and I understand the frustration of having to spend extra money on tools to resolve the issue.
We’ll be reviewing this internally to ensure such errors don’t happen again in the future. If there’s anything further we can do to assist or make this right, please don’t hesitate to reach out to us directly at 01639 874760
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Good timber
Good timber, quick delivery especially with work to finish off, just one point though the delivery charge is high considering that I live just half a mile or so.😡
February 18, 2025
Unprompted review
Reply from Wern Wood Timber Merchants
Thank you for your feedback and for highlighting the quality of our timber and quick delivery. We’re thrilled we could help you finish off your work efficiently!
Regarding the delivery charge, I completely understand your concern, especially given your proximity. Our delivery charges are based on a standard structure to cover operational costs, including the use of large vehicles and ensuring timely deliveries. That said, I’ll take your feedback on board as we continue to review and improve our services.
good quality timber reasonably priced
good quality timber reasonably priced, delivered on time and friendly customer service from Mason and Tony.
February 6, 2025
Reply from Wern Wood Timber Merchants
We’re thrilled to hear you were happy with the quality of our timber, pricing, and on-time delivery. It’s great to know that both Tony and I could provide the friendly customer service you deserve.
We truly appreciate your support and look forward to assisting you again in the future!
Great service and great price
Simple and easy ordering and quick and efficient delivery. Price was really competitive too. Will definitely use again and recommend.
February 6, 2025
Staff always helpful and a great range…
Staff always helpful and a great range of timber
January 17, 2025
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Prompt delivery, great price, brilliant service
Prompt delivery, really polite customer service and amazing at adding extras to my order after it had been processed online. Competitive prices and a great overall experience!
October 11, 2024
Unprompted review
Good service competitive prices
Good service competitive prices. Quality of wood excellent. Have used several times for garden project.
September 4, 2024
Great advice. Very knowledgeable rep.
Great advice.
The representative gave me lots of information about the products you supply. However, the online ordering was a shambles. The order didn't seem to make it through to the site and I wasn't informed about a collection. I had to ring the site directly to organize a pick up. Also, the website showed items that were out of stock even though there was plenty of stock in the depot.
August 9, 2024
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Great comms and fast delivery
August 14, 2024
Easy to deal with and quick with…
Easy to deal with and quick with dispatch on collection and good quality material
August 9, 2024
Excellent
Used this company a few times now. Excellent service, prices and most importantly product.
August 5, 2024
Unprompted review
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Fast at giving quotations and usually…
Fast at giving quotations and usually chepaer than the big boys in area. Always prompt delivery
August 2, 2024
Unprompted review
Recently dealt with this company for…
Recently dealt with this company for railway sleepers for a garden project.
What a class outfit with brilliant customer service.
The sleepers were the cheapest I could find in the uk, and believe me I looked.
Would highly recommend👌
August 1, 2024
Unprompted review
Great service delivered in 2days very…
Great service delivered in 2days very professional and delivery driver very helpful and friendly
July 31, 2024
Unprompted review
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Excellent service and product
July 10, 2024
Unprompted review
Had a few orders of feather edge boards…
Had a few orders of feather edge boards recently (delivered)
Great prices.. And the guys delivering
Were really helpfull.
Will buy again!
July 8, 2024
Unprompted review
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