Whisky Hammer - Malt Whisky Auctions Reviews 

2,590
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease and efficiency of the entire process from initial contact to receiving payment. Many people appreciate the helpful and friendly staff who guide them through valuations, collections, and auction procedures, making the experience seamless for both new and experienced sellers. Reviewers are particularly satisfied with the swift payment process, often receiving funds days after the auction concludes, and the overall smooth user experience. However, some customers also noted issues with the authentication process for higher value items, leading them to seek other platforms for such transactions. A few other people also felt that the time to pay sellers was excessively long, with some experiencing delays of up to two weeks or more.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers describing it as outstanding, excellent, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy, clear, and seamless process... See more

Payment

People report positive experiences with payment, with many reviewers highlighting prompt and fast transfers... See more

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first time using this fantastic service, All it took was one friendly phone call and they did everything from there. All I did was provide photos of my 25 bottles and they then replied within... See more

Rated 5 out of 5 stars

Prompt pick of the boxes from the home had detailed valuation of the bottles by Hammer staff , was informed about the dates of auction, How my whisky bottles performed followed by swift transfer o... See more

Rated 5 out of 5 stars

Just have to say that I have been using several Whisky auction sites on a regular basis this year and Whisky Hammer is by far the best for service and ending the auction when they say it will end, not... See more

Rated 5 out of 5 stars

Whisky Hammer did a great job helping me to value and sell my whisky. The free collection service worked like a dream, collected the bottles from my doorstep and delivered them to the auction house. T... See more


Company details

  1. Auction House
  2. Alcohol Store
  3. Gift Shop
  4. Liquor Store
  5. Online Auction Service
  6. Wine Store

Written by the company

Whisky Hammer is a leading global whisky auctioneer, connecting collectors, investors, and enthusiasts from around the world through expertly organised online auctions. Founded in Scotland, with operations across multiple international locations, we combine deep industry knowledge with a seamless digital platform, enabling clients worldwide to buy and sell rare and collectible whisky with confidence, transparency, and competitive results.

Whisky Hammer

Written by the company

We arrange bottle collections from any Country
If you are selling whisky, we will send a courier or personalised collection (UK) to collect your bottles - on a date that suits you best.
Prompt transfer of auction proceeds
After the auction ends we will transfer sales proceeds into your account within 10-21 days.
0% Seller Commission
Maximum value achieved for your bottles via our network of global buyers, and only minimal admin fees payable by sellers.
Whisky valuations
Free valuations available from our expert team!
Selling a cask?
If you are considering selling a cask of whisky, Whisky Hammer can offer a hassle-free and cost-free solution which has proven to achieve top value prices for sellers.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(2,590)

212 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Result

I sold a couple of bottles that had been lying about in the family coffers for years. Getting the bottles to the auction was made simple and I received the upper end of the company's valuation.

November 28, 2025
Rated 5 out of 5 stars

Great service

Great service. Whisky Hammer arranged the collection of bottles. Advised me of the proceeds shortly after auction ended and paid into my bank within 7 days.

November 28, 2025
Rated 5 out of 5 stars

A first class experience.

From first registering, bottle collection, administration and subsequent payment the whole process was very efficient, professional, friendly and financially rewarding. All in all, a great experience.
First class.

November 28, 2025
Rated 5 out of 5 stars

Whisky Hammer made selling my…

Whisky Hammer made selling my collection so simple and easy! The ability to see my lots during the auction made the whole experience very satisfying. My lots actually achieved more than the high estimate!
Finally when all was completed, the money I received was exactly what I expected, no hidden charges. I wish I had another collection of whisky to sell, and I would definitely use Whisky Hammer again.
A brilliant company worthy of trusting, five stars for sure.

November 28, 2025
Rated 1 out of 5 stars

Before items entered sale

Before items entered sale , representatives never asked if I would like to get a reserve price, lost with this sale $300

November 4, 2025
Whisky Hammer - Malt Whisky Auctions logo

Reply from Whisky Hammer - Malt Whisky Auctions

Hi Vladimir,

Thank you for taking the time to leave us a review, although it is disappointing to see it is one star, especially given that we have already discussed this in detail with you.

As we discussed, the addition of a reserve to a lot is at the seller's discretion - we will not routinely reach out to customers or take the liberty of adding reserves to lots on their behalf. Aside from that being impractical with a few hundred sellers each month, we have many customers who do not use reserves and it is not for us to impose a reserve upon a seller, especially when it comes with an implicit cost.

Reserves can be added when registering your lots for sale or by emailing us stating that you wish to add a reserve prior to the start of the auction.

I hope the above explains how the reserves work but if you are still unclear, please feel free to get in touch directly and I would be happy to help.

Kindest regards

Duncan

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