Willows Finance Ltd Reviews 195

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professionalism, noting their ability to resolve challenges and keep them informed throughout the process. The service is frequently described as efficient and easy, with many appreciating the quick processing of paperwork and the personalized approach to finding suitable lenders. Reviewers also highlight the outstanding customer service, characterized by prompt responses and clear communication, making the overall user experience smooth and stress-free. However, some customers also noted that the overall approach felt questionable, and some customers expressed concerns about the sales approach.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the efficiency,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Customers consistently express satisfaction with the response times. Many reviewers highlight the quick and... See more

User experience

Users describe positive interactions with the overall experience. Customers consistently report that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When we struggled everywhere else to get a new deal, Willows Finance could not have worked harder to find us a new product and help us get back on track. Jamie and the team were superb from start to f... See more

Company replied

Rated 5 out of 5 stars

Jeff, Corrine, Jamie and the Team at Willow Finance are simply the best. They go out of their way to find lenders who are tailored to your requirements and are so quick and efficient, my paperwork was... See more

Company replied

Rated 5 out of 5 stars

Remortgaging made easy! So impressed thought I would be paying overly inflated interest rates because of a knock to my credit rating not long ago but no! It was secured for 5 years and very affordabl... See more

Company replied

Rated 5 out of 5 stars

I’m truly grateful for all of Jeff’s help in securing my second charge mortgage and consolidating my loans, especially considering my bad credit. The whole process took only five days, which was i... See more

Company replied


Company details

  1. Finance Broker
  2. Alternative Financial Service
  3. Mortgage Broker

Written by the company

Willows Finance, established in 2008, has been a trusted name in the financial services industry for over a decade. Specialising in secured loans, mortgages, and bridging finance, we cater to clients varying needs and circumstances. At Willows Finance, we understand that securing financing can be a daunting task, especially for those with complex situations. That's why we pride ourselves on our ability to assist thousands of individuals with intricate mortgage or secured loan applications. Whether our clients have credit issues, complex income structures, or properties with non-standard construction, we have the expertise to find solutions that meet their needs. Unlike automated processes, all our cases are meticulously reviewed by a team of highly experienced underwriters. This ensures that each client receives personalised attention and tailored solutions that are suited to their unique circumstances. Our commitment to manual review allows us to understand the nuances of every case and provide informed decisions that best serve our client's interests. At Willows Finance, we offer loans ranging from £10,000 to £1,000,000 and beyond, providing flexibility to meet a wide range of financial requirements. Whether it's for home improvements, debt consolidation, property purchases, or other purposes, we have the resources and expertise to facilitate financing solutions that align with our clients' goals. Furthermore, we welcome referrals from other mortgage brokers who may be facing challenges in placing their clients. Our collaborative approach enables us to leverage our expertise and resources to assist clients who may have otherwise struggled to secure financing through traditional channels. lients


Contact info

4.9

Excellent

TrustScore 5 out of 5

195 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

The communication. The consultative approach. Genuine care for customers.
Jeff was absolutely terrific and the level of support was excellent.
Would absolutely recommend.

August 19, 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Hi Jacqui - Really appreciate you taking the time to give us some really positive feedback, not to mention giving us such a great review, it's always appreciated by everyone at Willows. Many thanks

Advertisement
Rated 5 out of 5 stars

Just want to say a MASSIVE thank you to…

Just want to say a MASSIVE thank you to Marie and Jamie for being so friendly and helpful in finding me a mortgage to suit my needs and the shortest term as possible at an affordable rate. Couldn’t recommend them enough!!

August 9, 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Hi Kerrie thanks so much for leaving such a nice review it’s very much appreciated.

Rated 5 out of 5 stars

Never admit defeat. Life saviours

A huge thank you to Jeff , Simon and all of the team. I literally thought all was lost after exploring unlimited options and being told no, not sure what directed me to Willows Finance but certainly glad that I did. The team are amazing, great customer service and we're transparent with all communication. Thank you so much

August 8, 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Hi Michelle - such a kind review, we are very grateful indeed- thank you for your determination to get this done & we did - best wishes to you.

Rated 5 out of 5 stars

Fantastic

I cant thank Marie and Jamie enough for finding me a mortgage in these differcult times that will enable me to pay it off before I retire. Marie and Jamie you always kept me up to date and explained everything clearly and despite having a low credit rating you never made me feel bad about that and that really means alot because i felt i could trust you. I would reccomend Willow in a heartbeat.

July 25, 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

It’s always great to hear positive feedback & always it’s our mission to provide customers with a positive experience when dealing with Willows Finance - thank you for taking to time to leave us a wonderful review.

Rated 5 out of 5 stars

One of the easiest experiences I’ve had

I’d highly recommend Willows Finance to anyone, the friendly service, professionalism, speed and personal experience I’ve had really is second to none.

I was in a tricky situation, they took the reins and found me a great deal. With regular updates throughout the process, I knew exactly how things were going and where I stood.

The whole team were truly fantastic, and I can’t thank them enough for making everything so easy and simple.

July 23, 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

We always do out very best to ensure that we provide the best possible customer journey - we are most grateful for your feedback.

Advertisement
Rated 5 out of 5 stars

Positive experience throughout

Positive experience throughout. Great communication at every step. Corinne sourced the right product quickly and was incredibly helpful. Jamie took us through the rest of the process and provided exceptional service.
Would thoroughly recommend

July 22, 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Thank you very much for taking the time to leave us such a great view - always appreciated.

Rated 5 out of 5 stars

Willow finance was outstanding dealing…

Willow finance was outstanding dealing with my secured loan, Marie and Jamie were so efficient when dealing with all the relevant documents and managed to find my loan and have it approved in such a short time. Outstanding service all round!

July 16, 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Thank you very much for taking the time to leave Jamie & Marie a great review - it is very much appreciated & once again thank you for placing your application with Willows Finance

Rated 5 out of 5 stars

Absolutely outstanding!

Willows Finance have been absolutely outstanding. When I thought that no one could help me, they took the time to listen to my individual circumstances, match me with a lender that could help and show compassion at every turn. Jeff was simply amazing. He relentlessly pushed to achieve the outcome that I needed to get my finances back on track and he communicated everything to me at all times. Willows Finance have without exaggeration changed my life and I will be forever grateful.

July 16, 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Hi Jo thank you for taking the time to leave us a great review always appreciate good feedback. Many thanks

Rated 5 out of 5 stars

Recently used willow (Jeff) to help…

Recently used willow (Jeff) to help with my finances, brilliant service, easy simple and there fees are more than acceptable, highly recommend

Phil

July 9, 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

We are really grateful for the review & very pleased we could assist you -as always the customer supplying the information required quickly is key - Many thanks

Advertisement
Rated 5 out of 5 stars

Everything done very quick great…

Everything done very quick great communication ask for Jeff if using them

July 11, 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Thank you for the kind review David- it’s always a team effort to get things sorted quickly.

Rated 5 out of 5 stars

Jamie was amazing

Jamie was amazing, responded within minutes over email! Even replied late in the evening! Everything was simple and all done over email/online so nothing had to be sent in the post making the application so quick and stream line. application took 2/3weeks and from offer to signing and completion was the same day (yesterday). Now awaiting funds today.
Thank you guys for everything!

July 1, 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Hi Sara Very kind of you to take time to leave a wonderful review on the service Jamie provided to you -it’s always appreciated when a customer takes the time to give us feedback. Many thanks Jeff

Rated 5 out of 5 stars

My experience with Willow Finance has…

My experience with Willow Finance has been extremely positive.
Yes we had a good outcome
This is because Willow team were always very professional ,
Very quick and efficient in their response
Very supportive of our circumstance and went to my mind above and beyond.
I would work with them again

June 28, 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Hi Funmilayo - thank you so much for taking the time to leave such a detailed review of your experience dealing with Willows Finance - Jamie worked extremely hard as you know to achieve the positive outcome we all wanted -Once again many thanks.

Rated 5 out of 5 stars

Highly recommend Willows Finance

Highly recommend Willows Finance. Jamie, Simon and Jeff have all be wonderful. Professional, efficient, took the stress way from me. Was a super swift process.

June 26, 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Thank you very much indeed for taking the time to leave us a great review it’s always appreciated. -thanks Jamie

Advertisement
Rated 4 out of 5 stars

I cannot thank Jamie and Jeff enough…

I cannot thank Jamie and Jeff enough for helping us with a very long and difficult process to get our loan sorted. Highly recommended,many thanks to willow finance.

June 25, 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Hi Chelsea thank you for the kind words very much appreciated by us all at Willows -Many thanks Jamie

Rated 5 out of 5 stars

Was really happy with the service from…

Was really happy with the service from the start of the application to the end. They talked us through everything which made the process very easy. Would also like to thank Jeff who really went out of is way to help us .

June 24, 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Thank you for taking the time to leave us a very kind review it is always appreciated by everyone at Willows Finance -many thanks & best wishes

Rated 5 out of 5 stars

Excellent service, would highly recommend

I cannot thank Mike & Jeff enough for all their patience and help with a very difficult application for us. They both went above and beyond in order to get a completion. I would highly recommend Willows Finance

June 19, 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Hi Rachel Thank you for the very kind review-as always you provided everything we requested promptly which greatly assisted us in completing the transaction. All the very best to you. Kind Regards Jeff

Rated 5 out of 5 stars

Fantastic service

Fantastic service, very quick to respond to any questions. Would highly recommend.

June 19, 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Thank you for the kind review-really pleased we could assist you with the finance you required -Many thanks Jamie

Advertisement
Rated 5 out of 5 stars

Many thanks to Willow Finance Ltd for…

Many thanks to Willow Finance Ltd for all your help and support securing a secure loan. I would like to say a special thanks to Jamie and Marie, you are both a credit to your company.
Very helpful and quick to reply to emails, answered all my questions in a quick professional non judgemental manner. Highly recommend to everyone. Made the process straight forward and thank you Jamie for taking the stress and pressure of me, I cant thank you enough

June 18, 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Hi Ailleen -Thank you for taking time to leave us a great review- we always appreciate this. Many thanks Marie

Rated 5 out of 5 stars

I recommend Willows Finance Ltd to…

I recommend Willows Finance Ltd to anyone wanting a quick stress free service, very helpful, great communication, I can't recommend them highly enough.

June 17, 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Hi Jason
Thanks for a great review always appreciated. Kind regards Jamie

Rated 5 out of 5 stars

A really positive and professional…

A really positive and professional experience with Willows Finance Ltd. Communication is efficient and easy without the need for lengthy phone conversations. So very welcoming and reassuring throughout the mortgage process. I will be using them again for any future mortgages and highly recommend their services. Most pleasant experience! 5 plus 🌟!

June 17, 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Hi Mrs C - thank you for taking time to leave some very kind comments it is very much appreciated. Thanks Jamie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look