Wings Skoda Reviews 

151
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the entire team for being exceptionally helpful, polite, and consistently attentive during all of their routine visits. Visitors truly appreciate the smooth scheduling process, comfortable waiting areas stocked with nice refreshments, and very clear communication maintained throughout all their scheduled service appointments. Many people also mention the efficient handling of warranty work and routine maintenance tasks by knowledgeable professionals. However, some customers also noted occasional issues regarding unexpected vehicle conditions upon delivery or frustrating communication challenges during certain sales transactions. A few reviewers experienced noticeable repair delays, lingering mechanical problems, or overall dissatisfaction with specific maintenance outcomes and subsequent follow-up support.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that staff are consistently friendly, helpful, and... See more

Staff

Customers consistently note positive experiences with staff, describing them as exceptionally helpful,... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that staff members are helpful, friendly,... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. Some... See more

User experience

Clients share positive opinions on user experience, describing the overall process as wonderful, seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Over many years and a few cars I’ve always had a good experience. With both sales & maintenance. Most recently they managed to fit me in at short notice for a service which I really appreciated. As... See more

Company replied

Rated 5 out of 5 stars

Every time I go to Skoda for a service everyone is always very helpful. They are really good at keep you informed of the progress especially since I sit and wait, they make sure to show me where the t... See more

Company replied

Rated 5 out of 5 stars

What a fantastic customer journey, nothing is too much trouble for the staff at Wings. Big thanks to Paul and his service team who sorted my Kodiak out. Fabulous customer support at ts best. And i... See more

Company replied

Rated 5 out of 5 stars

I have been unwell for 2 years and have needed support from Wings to organise my yearly services and explain and advise me what I needed to do with paperwork and appointments. I had to phone many t... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Founded by Paul Wing, Wings Skoda is East Anglia’s largest specialist Skoda retailer, now covering all of Cambridgeshire, Norfolk & surrounding counties. Our company started from the humblest of beginnings & is now recognised as one of the shining lights of the Skoda network.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

151 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(151)

108 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service all round

Excellent service, so personal, really listened to me, helped me enormously, a lot of hand holding, to help me complete all that I needed to do paperwork wise. A really good experience, and the coffee was excellent as well, very friendly and helpful team, courteous, with great explanation of all that was involved. Really pulled out all the stops to complete the repairs on the day, to save me having to rebook and return for the work to be carried out. Thank you so much, I'll certainly recommend Wings of Peterborough, and of course I will be returning year after year. Thank you for such a great experience.

March 18, 2026
Unprompted review
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Reply from Wings Skoda

Thank you so much for your feedback. We are really pleased that your experience was so positive and that we could support you through the purchase.

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Rated 5 out of 5 stars

Wings Service

Lea is an absolute credit to the dealership. Having just had my car serviced she was my first point of contact. She was friendly, knowledgeable and informative, keeping me updated as appropriate. A pleasure to deal with.

March 17, 2026
Unprompted review
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Reply from Wings Skoda

This is wonderful to read and Lea will be delighted - she takes great pride in what she does for customers. Thank you for taking the time to share.

Rated 5 out of 5 stars

1st service for my Skoda.Lea was superb…

1st service for my Skoda.Lea was superb and answered all my questions and followed up by phone for a small concern I had.
Lea is an excellent ambassador for Wings
Service was excellent including a video and summary of the work completed. My car was thoroughly cleaned inside and out.Thank you

March 16, 2026
Unprompted review
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Reply from Wings Skoda

Thank you for sharing your experience with Lea - she will be really happy to read this.

Rated 5 out of 5 stars

Wings Service

Lea was excellent, explaining the service process and how best to go forward with a new service plan.
Post service and Mot, Ben did an excellent job of cleaning our car ready for collection.

March 16, 2026
Unprompted review
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Reply from Wings Skoda

Lea takes great pride in reading these comments - thank you for taking the time to share them.

Rated 5 out of 5 stars

Service Department

I attended Wings Skoda for a routine service on my car and was assisted by Leanne, Leanne was a delight to deal with and had a very pleasant and helpful manner. A credit to the company.

March 6, 2026
Unprompted review
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Reply from Wings Skoda

Thank you for taking the time to share your thoughts. Lea takes great pride in her customer relationships and these reviews mean a lot.

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Rated 5 out of 5 stars

Another great experience

Another great experience getting the car serviced today.
Always welcomed with a smile and positive greeting.
Was offered a workspace and regular drinks throughout the wait.
Lea is always there to discuss the car if any recommendations are made and never pushes you just gives to the info for you to make your own decision and time to do so.
Dean popped over to chat about future cars as always but again always in a way that is friendly and transparent never forceful or unwanted.
Wings Peterborough always makes the effort with their customers so would recommend every time

March 11, 2026
Unprompted review
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Reply from Wings Skoda

Thank you for sharing your thoughts. Both Lea and Dean will be delighted to read this. They both really care about looking after customers and it means a lot to hear it from your point of view.

Rated 5 out of 5 stars

What great service

I have just had my clutch replaced on my Karoq under warranty . Luckily this was just inside the warranty ... Phew !!!!! I dropped the car in unannounced but they fitted me in as the warranty was imminently going to expire. The job was diagnosed and parts were ordered . Being an ex mechanic i understand the processes and work required to do a clutch. Becky phoned me everyday to keep me up to date of the parts availability and progress . And even arranged Saturday overtime to get the job complete and for someone to call me on the Saturday to keep me up to date with the progress. I cant fault Wings for there customer care and service . What a good team. !!!!

March 11, 2026
Unprompted review
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Reply from Wings Skoda

Thank you for sharing your thoughts - we are really please to hear you had such a positive experience.

Rated 5 out of 5 stars

5 Star Service today as always .

We are always kept in the loop with regards to our cars service and maintenance. Given excellent friendly service from Paul and the wonderful Lea today.

March 10, 2026
Unprompted review
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Reply from Wings Skoda

Thank you for letting us know. Keeping people updated is one of the hardest things to get right so we are pleased you think so.

Rated 5 out of 5 stars

Had absolutely fantastic service from…

Had absolutely fantastic service from Jacob all the way through the journey from ordering to picking my new car up. Jacob is a really helpful and knowledgeable young man, very polite and down to earth nothing was to much trouble when bombarding him with millions of questions.
Thank you so much jacob for everything I am so in love with my new skoda fabia.

March 2, 2026
Unprompted review
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Reply from Wings Skoda

Thank you for taking the time to share your experience with Jacob. He is a fine young man and we are proud of his progress with us. Thank you again

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Rated 5 out of 5 stars

Lea, helpful and friendly service

I took my Kamiq in for it's 2 year Service, not expecting any issues. During the vehicle check, a damaged tyre was spotted and was reported to me. On ringing up I spoke to Lea who was excellent in sorting the best tyre for the car. On collecting the car later, she was again so helpful and friendly, paying for the tyre was nearly a pleasure ! She's a credit to Wings.

March 9, 2026
Unprompted review
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Reply from Wings Skoda

Thank you for sharing your experience with Lea. Our service advsiors sometimes have a tough job, but they are committed to always trying to help. It is so nice to hear we were able to. Thank you again

Rated 5 out of 5 stars

The service at Wings Peterborough

I am the owner of nearly 3 year old Enyaq which I brought new from Wings of Peterborough. It had a minor problem, so I booked it into the service department of Wings of Peterborough and they sorted it straight away no charge. The service from the staff in the department was amazing. They also charged my car fully as I had mentioned I had a problem with my home charger at the moment. Can’t recommend them highly enough. Likewise the sales department when I originally bought it. 5 star service. Well done*****

March 3, 2026
Unprompted review
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Reply from Wings Skoda

Thank you for sharing your feedback for both our Service and Sales departments. It is wonderful to hear and we appreciate your continued support

Rated 5 out of 5 stars

Fantastic experience at Wings Skoda

Each visit to Wings Skoda is a wonderful experience. Lea on the service desk stands out as an exemplary member of the team. There is nothing she won't help with. She is welcoming, professional and handles everything with a smile and sense of humour. A very big thank you to Lea. I feel very lucky to have this fantastic dealership look after my car.

February 27, 2026
Unprompted review
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Reply from Wings Skoda

What a lovely thing to read. Thank you for taking the time to share. This kind of personal feedback to Lea means the world so we really appreciate you sharing it

Rated 5 out of 5 stars

Took my car in for its first service

Took my car in for its first service, all booked it with the lovely Leanne, got it back with a glowing report all clean and polished, all the staff here are lovely and knowledgeable, I’m a bit of a technophobe but the little girl came out and showed me a couple of things I wasn’t sure about.

February 18, 2026
Unprompted review
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Reply from Wings Skoda

Thank you so much for taking the time to share your experience with Lea. She takes great pride in taking care of her customers and it is wonderful when people take the time to share their experiences with the world. Means a huge amount that you did - thank you

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Rated 5 out of 5 stars

Just want to say a big thank you to…

Just want to say a big thank you to Ross for all of his help when I got my new car today. I’ve never had any bad experiences with Skoda and I’ll be continuing with them as long as I can.

February 12, 2026
Unprompted review
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Reply from Wings Skoda

Thank you very much for sharing your experience with Ross. We really appreciate it and have passed on your kind words.

Rated 5 out of 5 stars

What a fantastic customer journey

What a fantastic customer journey, nothing is too much trouble for the staff at Wings. Big thanks to Paul and his service team who sorted my Kodiak out. Fabulous customer support at ts best. And if you're looking to buy then Kieran is your man. He's the most knowledgeable, friendly and helpful person ive ever bought a car from.
When you buy a car from this Skoda dealership you're not a customer you become a member of the Wings Skoda family, from Sales to Service you will be looked after all the way
A massive 5 stars from us
⭐️⭐️⭐️⭐️⭐️

February 6, 2026
Unprompted review
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Reply from Wings Skoda

Thank you Mark, this means the world to us as a family business. We are far from perfect, but we certainly try to always do right by our customers and we take great pride in our name being on the cars we sell and look after.

Rated 5 out of 5 stars

Best value service plan

The guys always look after me, Becky did a wonderful job sorting my service plan and talking me through everything. Thank you so much

January 31, 2026
Unprompted review
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Reply from Wings Skoda

Thank you for taking the time to share your positive experience with us. Skoda's service plans offer great value and I must say that the vast majority of our customers now make use of them - we are pleased they offer you the peace of mind intended.

Rated 5 out of 5 stars

Excellent customer service from Wings

Excellent customer service from Wings, Peterborough. Purchased my Karoq new from Wings in 2020 which has only ever needed annual service and MOT which Wings have carried out smoothly and efficiently. During the last service a fault was detected in the steering bushes which was later rectified by Wings under the extended guarantee at no charge to myself. On each of my visits I have always found the staff to be helpful and courteous.

January 20, 2026
Unprompted review
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Reply from Wings Skoda

Thank you for taking the time to leave this review. We are so pleased that your Skoda has been so reliable - we are really proud to have been in partenrship with them for so long. We are also pleased that your warranty did its job so well and provided you with the peace of mind that we always strive to offer.

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Rated 1 out of 5 stars

Avoid Avoid

After making a new vehicle purchase and paying a £500 deposit / unfortunately due to a hospital procedure and not being able to drive I had to cancel the order . I was told the £500 was non refundable due to terms and conditions , but that amount would be held for any future purchase within the next 6 months . I returned to the dealership in Peterborough at a later date to discuss a vehicle that would suit my needs , but as it turned out they could not provide me with a vehicle that was suitable to my requirements , so I again asked if that being the case was my £500 refundable , but they point blank refused , therefore I have lost £500 ., so buyer beware do not part with any money to this company ..

July 1, 2025
Unprompted review
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Reply from Wings Skoda

Thank you for your review.

A £500 deposit was taken at the time the vehicle order was placed. The non-refundable nature of this deposit is clearly stated in our terms and conditions, which were provided and agreed to before the order was confirmed.

Following cancellation of the order, and without prejudice to our contractual position, we offered to retain the deposit as a credit for use against a future vehicle purchase within six months. No suitable vehicle was identified within that period.

The deposit was therefore retained strictly in accordance with the agreed terms. Deposits are taken to secure vehicles and confirm commitment to an order, and they are applied consistently and transparently.

While we acknowledge your disappointment, we are satisfied the matter was handled fairly and in line with the contractual agreement.

Rated 5 out of 5 stars

Lea Humphrey

I was dealt with in an extremely helpful manner by Lea who helped get a large part of my repair bill covered through my warranty. She went above and beyond expected levels of customer care and is an asset to the dealership

January 15, 2026
Unprompted review
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Reply from Wings Skoda

Thank you for taking the time to write this review. We are always grateful to hear when we get things right, and that a member of our team has delivered such great service.

Rated 4 out of 5 stars

Great service

Leanne was very professional and accommodating keeping me informed of the issues with my car. The service was helpful although it didn't repair the issue it identified it as it was a non warranty job caused by an accident the work was referred back to the insurance company. I was only charged half an hour which is recoverable. Thanks team.

January 14, 2026
Unprompted review
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Reply from Wings Skoda

Thank you for taking the time to leave this review, and for recognising one of our team in Leanne who kept you updated throughout the repair to your vehicle.

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