Wings Skoda Reviews 

I have looked for car for little while and I do find the process very stressful as I do not enjoy change and find it hard, but the costumer service what I have received was amazing in Wings Skoda Peterborough. Sales executive Kieran Slocombe has been fantastic, very approachable and polite and he answer all my questions without any issues. He He made my journey of purchase very smooth. Kieran has got good knowledge and he is very professional and he shown me everything what the car has and really he pick the right car for me and met all my requirements and more and in my price so I was very please. I am very happy with my new Kamiq and I do enjoy the drive now. So thank you for all the hard work and advice.

We have been loyal customers of Wings of Peterborough for approximately 15-years, purchasing several Skoda cars over those years. Recently, we bought a plug-in Hybrid Kodiaq based on claims it could achieve 90+ miles on battery alone, but in practice, it only managed about 45-55 miles before needing a recharge, despite our modest daily use of approximately 22miles. Wings tested the charge capacity, and the tests confirmed the car was charging correctly, but our experience did not match their assurances as can be evidenced by bank statements. When we sought to exchange the car for a petrol version, we were advised to drive the hybrid it as petrol only as this would be cheaper, we did not feel this to be an appropriate option given the car is a Hybrid. At one point during the discussions to sort this problem Mr D was confronted by 4 people throwing facts and figures at him; quite rightly he found this to be intimidating. The exchange process was arranged, but our customer loyalty seemed overlooked as our monthly repayments went up. Mr D was approached by the salesman and informed that a bad review could cost him a fine, well he should think on that the fact he miss-sold us the Hybrid Kodiaq and that has cost us money. Disappointed by this experience and poor support, we will not be buying from Wings again.

Hi Justin,
I did adjust the percentage of the battery charge to 90% but still only managed about 55% which is nowhere near the 70 - 75% you mention. I might add that figure was never mentioned to us. At the point of sale we were told 90/91%.

Lea Humphrey from the Peterborough branch helped me today and I get the feeling she moved heaven and earth to get me the best result possible. Fabulous service and a wonderful experience. Thank you

This review relates solely to the service department....
I recently brought a brand new factory order Skoda Scala SE, that from collecting it had and issue with a metallic knocking noise coming from the rear underside. I suspected it maybe an issue with the heat shield. Took the car to Wings and spokevto service manager who was helpful and allowed me the opportunity to go with the mechanic (Dan) in the car to point out first hand where the problem was. He accepted there was an issue , that he quickly identified as being a wronllgly aligned heat shield. On collecting a few hours later it was better but still knocking a bit. Dan was very helpful and more than happy to try tk improve it. Thankfully it was sorted and hopefully no more issues. I found Dan to br very approachable, and positive. 5 stars for him. The only downside was having to wait about 6 weeks to get it looked at.

I purchased a Skoda Kodiaq in early 2025 and Wing Skoda (WS) P’borough made it an absolute joy.

However, six months on - I got a warning light for breaks. It transpires WS sold me a car with 4mm of break pad and disks needing to be replaced.
I contact WS & I was told 4mm of break pad is perfectly acceptable!
Considering I paid full asking price, didn’t barter on additional extras - in return I expected the car wouldn’t need to be in a garage within a year costing £1600 (Front/Rear disc/pads and front suspension).
Perhaps it’s me - perhaps I expected too much. I leave this review for you to make your own mind up.
I would no longer recommend.

Staff on the service reception are always friendly and welcoming and keep me up to date with how my car is getting on

I’ve been a loyal Wings Škoda customer since 2022, but my recent experience left me no choice but to take my business elsewhere.

I reached out via WhatsApp—where previous deals had been discussed—to confirm an appointment and explore a new vehicle offer. Despite sending three messages, I received no reply until late the night before, by which point I’d already accepted a better deal elsewhere. The dealership later claimed WhatsApp wasn’t an official channel and that the colleague was unavailable due to personal circumstances. Yet the colleague had read and responded to messages during the day, contradicting that explanation.

No effort was made to reallocate the enquiry or maintain continuity. Meanwhile, a new dealership—who’d never dealt with me before—treated me with urgency and respect, securing a competitive deal within hours. That contrast speaks volumes.

To add insult to injury, the manager’s public response felt like an attempt to guilt me for raising a valid concern. I sympathise with staff emergencies, but customers deserve honest communication—not emotional pressure or deflection.

I’ve since moved on, but this experience highlights a serious breakdown in service and accountability. Long-term customers should be treated with consistency and respect—not left chasing responses or made to feel unreasonable for expecting basic professionalism.

My daughter has just picked up her new/used car. Ross was exceptional from the 1st viewing of the car to picking it up.
Ross was welcoming, professional and most importantly knowledgeable.
The car was presented as if it was a new car, in the showroom with a cover over it and a lectern with a lovely message on it.
All agreed work and additional work discovered during their safety inspection was completed with no quibbling.
I cannot fault Wings in anyway

Myself and my husband dropped in unannounced on a Sunday to view a couple of cars. Ross couldn’t have been more accommodating and helpful. He showed us the two cars and talked us through both options. We took our preferred car for a test drive and although we were confident of our choice, Ross gave us a very comprehensive run down of the technical abilities of the car and thankfully showed us some of the features of the dash/console which we really appreciated as it may have taken us ages to work out!

Super happy with our experience of Wings - and Especially Ross!

Many thanks
Katrina and Charlie

Just bought a Skoda for my wife and had the pleasure of dealing with Dean. He was brilliant from start to finish. friendly, honest, and made the whole process really easy and stress-free. The car is great and exactly what we were looking for. Highly recommend Dean if you’re thinking of buying a car!

Picked up our Enyaq from Ross at Peterborough, fantastic service. very smooth purchase, helpful to a T. Cant thank him enough for all his help. Great service.

Had our first oil change and service on our Skoda last Friday. Really well organised and completed on time. Thank you team. Thanks to Jemma for the lovely clean and valeted car afterwards. Highly recommended.

Dealt with Jacob who looked after us from the start.
Cannot fault his attention to detail and patience handing over a new Karoq.
Changing from many years with VW I have been surprised with the extra attention to detail the manufacturer has added.

All staff were very helpful. We originally went to look at a second hand Seat car. Dean Lovell the sales person, gave us lots of information and was able to asneer all of our queries. We also looked at the stock of second hand and new Fabias on site. Dean mentioned there was a good finance deal on new Skodas. Dean gave us the details but never at anytime did we feel pressured to buy either second hand or new. Dean gave us space to discuss without us feeling we had to make a quick decision. We bought a new ŠKODA and Dean kept in touch until the collection date and also with a catch up call the day after delivery. Dean was professional, friendly and informative, without being pushy.

Having been in motor journalism for many years I know what’s right and expected much.
I wasn’t disappointed. The cool calm and clean environment of the showroom matched the attitude of the sales team and backup staff.
I’ve been fortunate to pick up several new cars over the years and many have been utterly dire experiences. This was one of the few that renewed my faith in the trade and indeed a local business that just seems to have got it just right. I can only hope Škoda UK recognises what they have.

From first step onto the forecourt to taking ownership of our new to us vehicle we were looked after by all the staff we had contact with, Xiana, Justin & Mark. Xiana was our main contact who looked after all our requirements and Justin who did everything in his powers to enable us to clinch the deal with Xiana. I know it was fun bargaining with them for the deal & it showed that whilst being in the trade it was still possible to get a fair deal for both dealer & customer. Thanks for experience in dealing with a great team.

Purchased a Skoda Fabia From Jason back in July. I have an issue with the service history being supplied not matching up correctly. I've no reason to believe there's anything sinister but so far it has not been resolved. I'm hoping I will be contacted this week to sort this out.

After having owned the Karoq for two months purchased from Wings of Peterborough, I had to top up the coolant after the warning came up on the dash, so I topped it up, thinking maybe they just missed it and didn't top it up prior to my collecting it from the dealership. Less than a month later I had to top it up again, now we are talking almost a litre of coolant disappearing in two months. I had no idea where it was going as there were no signs of puddles under the car, or anywhere else in the engine bay. Contacted the dealership and requested it be booked in and fixed under warranty. Two days after dropping the car off I was informed that the fault is with the three-way joiner pipe, and that it wasn't going to be a warranty fix if I want them to fix it, plus pay for the diagnostics as well. So I was quoted £470 for what should've been a warranty issue but they claimed the warranty didn't cover this. So I withdrew the car from their workshop, I never got the answer to where the coolant was going, their service department is useless, and so is the after care. They just want your money, they will sell anything to get your money. I bought the pipe pribately, it was less than £30, and they wanted me to pay close to £500 for that??? Ermmmm no way, and they even wanted me to pay out for another year's extended warranty when I was buying the car!!! What for? Their warranty ain't worth the paper it's written on. I wouldn't bother getting anything from them ever again, not even the free MOT for next year. All they do is try to get out of doing any work for free even if it is clearly a warranty issue. Appalling.

I have the pleasure of thanking Ross Martin. From the very beginning he was very involved in helping us purchase our Skoda Kodiaq. This is our first new car and we had a lot of questions every day to Ross . There was never a problem getting a response. Very nice, smiling and very helpful. We highly recommend him. Big thanks 👍👍👍👍

Popped in looking for a Superb Estate to a particular spec' and Dan made the effort to locate one and talk us through our payment options. Signed there and then and awaited delivery when we were handed over to Amaan. The final sale process all went smoothly and Amaan was extremely attentive to our concerns over a slight issue. Problem expertly resolved and handover day went smoothly. Amaan ensured every aspect of the tech' was explained in full at the appropriate moment.
A lovely and appreciated touch was the two gift bags for our dogs, which had been thoughtfully sourced and these were certainly enjoyed.
All in all from the first meet with Dan, the follow up calls with Amaan and the overall handling of our purchase, we could not be happier. Thank you